Help Problem with Samsung Kies

[alderi]

I used practically the same terms to express my frustrations in badaforum:
Your Experience with Samsung Kies - Samsung Kies - 3

Well, having written operating systems, comms programs and a host of other stuff .. and managed embedded and PC software development for more than 20 years .. I can't believe just how bad Kies is. It is, as you say, atrociously slow and it's very unreliable. Frankly there doesn't really seem to be anything that it does satisfactorily. I'm running it on an almost stock XP Pro install on a laptop device that has very few additional drivers loaded ..mainly because it simply won't connect to my SGS on my normal XP desktop, though all my other Nokia, HTC, 3rd party backup et al software work just fine.

I've just been through 4 iterations of it telling me there's an update and then proceeding to bomb out of the download, leave the splash screen process still running and start up again.. and tell me again that there's an update available. It really is appalling and frankly I'd be embarrassed to release junk like this.

I wonder too why the might of Samsung couldn't manage to put a complete device image backup into this software? Surely most users would like to have a complete backup image saved in the event of a dead device or corrupted flash memory..and a simple way to recover that to the same (and preferrably a replacement) device. Windows desktop and mobile users have had that for years! Moving software licences is always a bit of a pain if a device has to be replaced but it's a lot easier than rebuilding the whole thing.

Between Kies and the incredilbly unreliable GPS I'm beginning to wonder about my Galaxy S purchase. The basic device is fantastic(that screen!) but it begins to feel like they aren't really that bothered about quality in any other area. Begins to make me wonder about the Samsung LED TV I've been looking at as well...maybe Sony would be a better bet!

 

[oilyrag]

How to Fix Kies.....Windows 7 64bit Premium Edn.

I've had several run ins with Kies and I have discovered the following:

1. It never works after its been upgraded.
2. The uninstall doesn't do its job.

Therefore to get Kies working do the following.

1. Uninstall from the Start > Programs > Samsung menu item
2. Uninstall samsung drivers from Add/Remove programs
3. Search C:\Program Files and C:\Program Files x86 for any folder called Samsung and delete their arses
4. Reinstall Kies
5. Connect in USB storage mode, when succesful
6. Connect in Kies mode

If you have the flashing screen problem then you need to run the software to remove files with long extensions, that can be found here somewhere....

Good luck.

 

[alderi]

How to Fix Kies.....Windows 7 64bit Premium Edn.

I've had several run ins with Kies and I have discovered the following:

1. It never works after its been upgraded.
2. The uninstall doesn't do its job.

Therefore to get Kies working do the following.

1. Uninstall from the Start > Programs > Samsung menu item
2. Uninstall samsung drivers from Add/Remove programs
3. Search C:\Program Files and C:\Program Files x86 for any folder called Samsung and delete their arses
4. Reinstall Kies
5. Connect in USB storage mode, when succesful
6. Connect in Kies mode

If you have the flashing screen problem then you need to run the software to remove files with long extensions, that can be found here somewhere....

Good luck.

Hahahaha. What a joke. Kies renders smartphones not-so-smart, or is it the user who's got to be pretty smart?
Death to Kies!
I am surprised there is no open source substitute yet. Perhaps Bada is not as open as they claim it is.

 

[Drg7]

There is a VERY EASY solution, since KIES is highly problematic. Just install and use Sony Ericsson's MyPhoneExplorer which is supporting Android phones and is working like a charm both through WiFi and USB. Link here

 

[bentonius]

After experiencing problems with Kies for about 2-3 weeks, I completely uninstalled it, and the USB Drivers as well. I reinstalled Kies, but it gave me an older version(1.5.3.10093_82) on a Win7 32 Bit Professional machine. I didn't update Kies, then, I plugged in my phone using USB Debugging and put it in Samsung Kies mode. Now, it didn't really work, lol. However, I replugged it in after, with debugging off. It installed drivers (including the CDC ACM thing!) and my phone connected like a charm (took about 1.5 minutes, though). I have absolutely no idea why it worked this time, I didn't have to do the SD unmount or any of the other crazy options. All I know is I'm not switching from this version of Kies.

 

[mags1951]

After weeks of trying, I read this thread. I tried switching off WiFi as suggested, restarted the phone, restated the PC opened Kies and THEN plugged in the phone USB. Kies saw it straight away so I was at last able to access the update firmware - pity there is no update for my phone (i5800)!!!!!

 

[vinegp]

I hope this will help as I became very frustrated with SGS Kies. From the aplications page hit Samsung Apps, and then look for Kies air. Kies air is a mobile application that enables Wi-Fi PC-to-phone connection. It obviously only works if you have a Wi-Fi connection. I've been using it for a few days now and it my PC finds it every time.
Good Luck

 

[LateNiteMike]

There is a VERY EASY solution, since KIES is highly problematic. Just install and use Sony Ericsson's MyPhoneExplorer which is supporting Android phones and is working like a charm both through WiFi and USB. Link here

So, are you saying that this piece of software is a worthwhile replacement for Kies?...and that it can be used for firmware upgrades?

 

[wasbikebloke]

Well it's now Feb 2011 and Kies is still ridiculously slow and unreliable. It constantly seems to hang and, when successful, takes hours to complete. I have a new Samsung Galaxy Tab and a Dell Windows 7 PC with the very latest version of Kies (updated last night). I'm using Norton 360 and have granted access to Kies.....
Can anyone help.
This is a huge issue and something that Apple have running absolutely perfectly. Getting this link running effectively must sit hand-in-hand with making Android more holistic if Android is to win, or even break-even, in the battle with the mighty ipad!!!!
Any ideas out there? Does anyone know if Sony's MyPhoneExplorer still works......I'd much rather have a true Samsung alternative?

 

[wasbikebloke]

Tried running MyPhone Explorer - it wouldn't connect to the Samsung Galaxy Tab. I've uninstalled and reinstalled Kies - still shocking poor and slow.
Any ideas

 

[RedBlueGreen]

In honesty Kies has beaten me...I've given up!

I've tried three different computers, and numerous solutions from this forum...nothing seemed to work for me.

I have now set my Galaxy S to give me the "Select USB mode" screen on connection to the PC > I select 'Mass Storage' and manually add/remove items to the external SD card or the phone itself. Any new updates...Froyo versions as they come out? Well, I'll have to cross that bridge when I come to it. I love my Galaxy S and hate Kies.

 

[wasbikebloke]

Reinstalled Kies. now connects but just hangs when it tries to sync - this is useless software! how come itunes and ipad/ipod etc work first time. haven't sought support for their products in the ten years I've had them.
Come on samsung get your act together!!!!!
Any ideas?

 

[LateNiteMike]

Well, I'm thinking seriously about doing a FW upgrade from 2.1 to 2.2.1. I've even gone as far as downloading the Kies program.....but frankly I'm afraid to run it. The majority of users who've tried it seem to be having problems with it of one kind or another. Our learned poster 'Beards' has strongly suggested using Odin and to not even try to use Kies. So, I'm really torn as to what to do. I'm fairly knowledgeable when it comes to computers...but I usually stick with factory software programs to get many things done. That's why I'm still contemplating using Kies rather than using another software program. I know for some it's a no-brainer to 'root' and 'flash' new Roms...but when it comes to smart-phones I'm a complete 'noob' when it comes to that. My SGS is still box stock except for several apps I've downloaded from the Market...and I don't want to screw it up. I'm currently in China and getting any 'help' on undoing any glitches would be very difficult to say the least.

So, I'm trying to decide whether 2.2.1 is worth the effort (I tend to think it is) and whether I should take my chances and go with Kies (with all it's problems) or just take my chances by doing the upgrade using Odin.

Any suggestions? Any help would be appreciated.

 

[mazzy2u]

I have a completely different problem, Kies works but since I upgraded my graphics card to a Radeon 6950, the screen looks a bit odd, well, I say odd, it makes it nearly unusable. My old card was a GTS8800 and it looked fine on it. Any suggestions???

 

[anyacooool]

hi,
i am not supporting samsung services ignorance and the need for specialized support for at least expensive models, but have you tried SE service? samsung guys at least admit that there is something wrong with the software blaming Google or whoever.......se people are adamant and refuse to register a problem however genuine it is!

At last......


Finally after 4 days with phone calls morning, luncthine and evening (despite being told it would be a maximum of 2 hour calback), I've finally received my callback from Technical Support.

However, what a complete waste of time.

Foreign call centre after reading out the Kies version I had told me mine was an old version of Kies and that I needed to update. I asked what the correct version number was as I'd only downloaded it a couple of days ago. When they read out the code, I said that their version was older than mine. Told that it wasn't and to go to Samsungs website to download it. Again said that mine was newer,, to which they placed me on hold and then finally came back and then told me the reason it was not working was because I needed another version. I asked which one it was and they they read back the same version I'd just told them I had!

Next they told me it was my computer, to which I said I had tried on other people's computers. She told me that it was a Vista issue, I replied I'd tried with XP, to which I was told it was a Vista and now an XP issue. I was told that I should try it on a Windows 7, although I don't have W7. I complained that why do Samsung say it is compatible with XP and Vista if it isn't? She said she did not know but that everyone who had run it on Windows 7 OS had got Kies to recognise the phone. Her recommendation was to the retailer or another store selling Samsungs and get them to check the phone is working correctly. If that is the case then it must be the 4 computers that I have tried it on.

I also complained about the battery saying I had tried everything to increase the battery life. She then read out a list of mainly obvious things such as turn the screen brightness down a bit etc. However one thing she did say which I picked her up on was "Don't leave the phone charging overnight". I queried this and she said that when you get the battery full message you must turn the charger off. I queried this but she did not have any real expertise on the subject. In fact, really they should have as other phone companies do a dedicated team running the Smsung Galaxy S queries, so that they are experts on that particular model.

On the plus side, she confirmed that Froyo 2.2, a firmware update and an update of Kies correcting the issues would be out soon. She did not know any dates, nor even the month but assured me it would be soon.

All in all, a very substandard experience from a customer perspective. I am sure that phone is brilliant, however the Kies software and Samsungs customer support are flawed.

Has anyone else had any news on getting Kies working?

 

[anyacooool]

thank god i got rid of the x10i....it was a nightmare that lasted 8 months!

 

[buranyi]

Just spent 4 hours trying to connect Galaxy Vibrant to Kies. Used old version of Kies than new version. Nothing worked. Kies would not recognize the phone. It would say drivers needed to be installed, would indicate it was installing them than still not be able to recognize the phone.
Kies is garbage.

All that having failed I found a simple solution:

Downloaded Android Manager Wifi and in 5 minutes I was able to sync music between PC and Galaxy. phone

Download available at and also Android Market:

http://global.mobileaction.com/download/android.jsp

 

[itcholakov]

Problem is not with Kies or Samsung. Problem is with Windows. Sometimes it didn't recognize properly devices. What you must do in this case? - Go in Device Manager. Select View/Show hiden devices. Your phone will be shown there as other device. Rightclick on it and select update driver. Select folder with Samsung driver and update it. This will solve your problem and now you can see your phone. This problem appears for XP, Vista and Win7 powered by Mr. Bill Gates.

 

[rowlandsfc]

i recently had the issue of my phone not connecting when it was set for kies, i fixed the problem using kies, in kies under tools there is an option to install driver, that reinstall all the drivers for my phone without a problem and it the phone now connects without a problem

 

[MichaelDavison]

Reinstalled Kies. now connects but just hangs when it tries to sync - this is useless software! how come itunes and ipad/ipod etc work first time. haven't sought support for their products in the ten years I've had them.
Come on samsung get your act together!!!!!
Any ideas?

I completely agree. I've been trying to use KIES with my I5503T and my Galaxy Tab, and sometimes it does not connect, and very often fails to synch bits of my calendar, and add blank lines to my contacts. I've now given it away (except for updating software), and found CompanionLink, which costs but works a treat and fast too. Recommended (and no, I have nothing to do with the company).

 

[meinkampf2]

i SPENT DAYS TALKING TO samsung about being unableto get KIES to work 16 hours of downloading instaqling and removing KIES tHEY SAID SEND THE PHONE BACK TO BE CHECKED i DID 2 TIMES at the 3rd requa=est I said no more Samsung then said they would replace the phone and upgrade Well it arrived today a GALAXY ACE and guess what it will not connect to KIES Windows 7 ultimate says incompatible device Kies does not recognise phone as being connected even when I try the help section on Kies and try to instal drivers it gets to 60% then some weird Korean pop up appears and it all closes down This is a brand new direct from SAMSUNG head office UK /dutch manufacturer phone and irt still does not work I am now saving my pennies for an I- phone

At last......

Finally after 4 days with phone calls morning, luncthine and evening (despite being told it would be a maximum of 2 hour calback), I've finally received my callback from Technical Support.

However, what a complete waste of time.

Foreign call centre after reading out the Kies version I had told me mine was an old version of Kies and that I needed to update. I asked what the correct version number was as I'd only downloaded it a couple of days ago. When they read out the code, I said that their version was older than mine. Told that it wasn't and to go to Samsungs website to download it. Again said that mine was newer,, to which they placed me on hold and then finally came back and then told me the reason it was not working was because I needed another version. I asked which one it was and they they read back the same version I'd just told them I had!

Next they told me it was my computer, to which I said I had tried on other people's computers. She told me that it was a Vista issue, I replied I'd tried with XP, to which I was told it was a Vista and now an XP issue. I was told that I should try it on a Windows 7, although I don't have W7. I complained that why do Samsung say it is compatible with XP and Vista if it isn't? She said she did not know but that everyone who had run it on Windows 7 OS had got Kies to recognise the phone. Her recommendation was to the retailer or another store selling Samsungs and get them to check the phone is working correctly. If that is the case then it must be the 4 computers that I have tried it on.

I also complained about the battery saying I had tried everything to increase the battery life. She then read out a list of mainly obvious things such as turn the screen brightness down a bit etc. However one thing she did say which I picked her up on was "Don't leave the phone charging overnight". I queried this and she said that when you get the battery full message you must turn the charger off. I queried this but she did not have any real expertise on the subject. In fact, really they should have as other phone companies do a dedicated team running the Smsung Galaxy S queries, so that they are experts on that particular model.

On the plus side, she confirmed that Froyo 2.2, a firmware update and an update of Kies correcting the issues would be out soon. She did not know any dates, nor even the month but assured me it would be soon.

All in all, a very substandard experience from a customer perspective. I am sure that phone is brilliant, however the Kies software and Samsungs customer support are flawed.

Has anyone else had any news on getting Kies working?

 

[jonnyd84]

I went into device manager, deleted the drivers off of my computer for my I896 and then reinstalled them. It now connects. My comp is running windows 7 home premium. Thing is it connects but doesn't like to sync yet. It's only sync up properly once and since then it hasn't wanted to do it. Any answers there?

 

[antok240888]

hi guys.....

i have galaxy tab 10.2 and i want to copy some files from my PC. when i connect the USB to my PC, there's no device detect on my PC....

please help me....

thax

Gbu

 

[William509]

I have found Kies to be the most frustrating program I have ever used. It takes ages to load, is awkward to use (when it maintains the connection to my phone) and is very slow.
I am just dowloading the latest version 2.0.3.11082_152 Released today. 55841 KB of slow dowload it will take at least an hour and my system has never been that slow before. I hope it is worth it, but I feel sure that using windows explorer will be much quicker and easier. As for updating the phone software, that can be done from the phone, but use a WIFI link.
My opinion so far is - how can Samsung make something as good as the Galaxy and then write such bad software to go with it?

 

[kellyssedgeman]

you gotta help me! I got a samsung galaxy ace yesterday and i am trying to get my music on my phone. Ive tried to download KIES which is rubbish, how do i get my phone into mass storage mode so that my laptop recognises my phone