Rogers Dream 1.6 Update

[Deleted User]

Dang it, GBD!!!!!

 

[mjschmidt]

More people are choosing NOT to get Android phones from Rogers because of the noise we are making. People have posted here in this forum to say so, I've had people tell me on the twitter acct they won't buy one because of our info, and someone just commented on the blog that they have decided against buying one because of it.

 

[Deleted User]

More people are choosing NOT to get Android phones from Rogers because of the noise we are making. People have posted here in this forum to say so, I've had people tell me on the twitter acct they won't buy one because of our info, and someone just commented on the blog that they have decided against buying one because of it.

Our efforts of educating and informing potential customers from choosing an incompetent provider are working.

Good job all!

 

[Andy2010]

Okay i just got off the phone with HTC PR, Keith i believe is his name said that they are aware of this issue and they will work with Rogers to do something about it. At this point he said he got no information to offer. So if you want them to hear us, call HTC HQ and ask for to transfer to PR department not tech support and voice your concern.

 

[Deleted User]

Andy2010, do you have their number handy? Can you post it for the rest of us or private message it to me.

Thanks!

 

[Andy2010]

HTC America 13920 SE Eastgate Way, Suite 400 Bellevue, Washington 98005 Tel: 425-679-5318

I don't have his direct # , make sure to ask for PR dept, cause it took me 3 calls to transfer to the right department

 

[damagedave]

May I suggest that this new direction gets it's own thread.
If we keep the current thread intact, it clearly shows the efforts made and the ultimate outcome. One reading this could see that the consumer will always find a way.
I would live to show my network that best efforts were made to work with Rogers, this was driven to the top of the Rogers food chain and ultimately their response was "we heard you and we are not prepared to do anything to correct the situation". Unless I am over reacting this was the paraphrased message.

A new thread on Nexus will bring the same power in numbers working toward a positive outcome.

BTW - If the Nexus works on Rogers, I know of 6GB plans @ $20 / month. Don't pay more than that.

 

[Andy2010]

Boy it's so quiet now lol..

 

[sconnelly]

I'm with Mike on this one.

We started this (Actually Mike and Andy were the ones that got the ball rolling) to get the 1.6 update that was supplied to Android users in the US. There currently is no 2.x for Dream / Magic of whatever flavor it is.

Come on Rogers
I WANT MY ONE POINT SIX
gbd

While Mike and Andy put a lot of effort into building an Internet presence (kudos to them), a whole lot of us (or at least myself) were working hard at bringing these issues to Rogers (and Google) since August 2009.

Until recently, I was campaigning in a vacuum and I am only too happy to join this group effort.

However, I have a problem with some of the language we are using in regards to which version we will be satisfied with.

See my post #912. I believe my approach is reasonable and most fair to every one. I want Rogers to offer us the option to either stay with the Android or allow us to pick a different smartphone.

My intent is not to dilute this campaign but rather to specifically define exactly what we will be satisfied with. Respectfully, I really think it is a mistake to graciously accept OS 1.6 and be done with this argument. You'll still be stuck with a phone with an obsolete OS.

Please answer this question:
Hypothetically speaking, if Rogers lawyers agree to release OS 1.6 to us, with the stipulation that we agree to cease all current and future Android complaints. Would you accept OS 1.6 and agree to this ruling?

If your answer is yes, I have a problem with that BUT I don't wish to fight over our differences in opinion!

 

[chrisyak]

sconnelly i don't think anyone here will be just satisfied with just 1.6 ,we will be happy when we have in writting that rogers will work on supporting these phones fully with all updates that are available to these phones in the future in a timely manner (2.0 /2.1 and new versions).

1.6 is the starting point but not the end,if they think so then they are in for a long battle with the HTC Dream and Magic with it's Users.

Rogers / HTC needs to support these phones they sell us fully as long as updates are available and if they do not plan to then we will continue our fight until we are satisfied customers with some type of out come.

off to call Rogers and HTC right now.....

 

[Klenya]

Please answer this question:
Hypothetically speaking, if Rogers lawyers agree to release OS 1.6 to us, with the stipulation that we agree to cease all current and future Android complaints. Would you accept OS 1.6 and agree to this ruling?

Sure, we want to have a most updated firmware on our phones. But let's face it: we cannot demand updating for 2.x since HTC doesn't have this version yet. When it has been released for T-Mobile and rest of the world we can resume our fight. If for some reason HTC decide do not release 2.x for Magic/Dream at all, then hundred thousands people worldwide will join to our small group

 

[damagedave]

Firstly, thanks for carrying the torch, mjschmidt. I've been lurking this thread thread for weeks now and I appreciate what you've been doing.

I saw your Tweet about suggesting an iPhone in exchange for our Magic/Dreams.

The thing is: I don't want an iPhone. I choose Android for a reason (multiple reasons). I suggest that asking for a non-Android replacement dilutes the issue. It's not what I want, and it wouldn't be a satisfactory outcome (to me).

I summarize it like so for the people who aren't familiar with the issues: ... (edited for posting efficiency - full text in original post)

So... Rogers/HTC... put some people on it and fix the problem.
Please.

I have started alerting all my networks that Rogers sold an obsolete phone into the market. In fact it was obsolete before it hit the shelves. Given the price of the device and the incentives to hook one into a 3 yr plan, this practice is unconscionable. The only way to make amends would be to support the phone as your post suggests with timely updates. It is after all a data device. Lord knows my laptop running MS XP sure gets enough updates thrown it's way.

I don't know what impact it will have but it appears that several of my contacts considering a Rogers smartphone have held off.

 

[mjschmidt]

See my post #912. I believe my approach is reasonable and most fair to every one. I want Rogers to offer us the option to either stay with the Android or allow us to pick a different smartphone.

My intent is not to dilute this campaign but rather to specifically define exactly what we will be satisfied with. Respectfully, I really think it is a mistake to graciously accept OS 1.6 and be done with this argument. You'll still be stuck with a phone with an obsolete OS.

@sconnelly: I don't think anyone is disagreeing with the position that Rogers allow us to stay with Android (AND have it upgraded) or give us a different smart phone. I think it's safe to say we ALL agree to that.

I believe the difference we are having is over whether or not we should, very suddenly, go back to Rogers now and say "Remember how we were pestering you for a month to give us 1.6? Well, now we're not happy with that, we want 2.0".

It comes down to this:

We want 2.0, but I am not willing to skip 1.6 to get to 2.0 if it means waiting longer than the 2 months it would likely take to get 1.6!

I will continue to campaign to get 1.6, and if/when we get it (within the next 2 months) we can cross the next bridge, that being 2.0.

If you demand 2.0 now, and say "don't bother giving us 1.6, just work on 2.0" we will have to wait even longer. I am not prepared to wait longer than 2 months.

 

[sconnelly]

sconnelly i don't think anyone here will be just satisfied with just 1.6 ,we will be happy when we have in writting that rogers will work on supporting these phones fully with all updates that are available to these phones in the future in a timely manner (2.0 /2.1 and new versions).

1.6 is the starting point but not the end,if they think so then they are in for a long battle with the HTC Dream and Magic with it's Users.

Rogers / HTC needs to support these phones they sell us fully as long as updates are available and if they do not plan to then we will continue our fight until we are satisfied customers with some type of out come.

off to call Rogers and HTC right now.....

I can only speak for myself, I want the option to do an early (immediate) upgrade to any smartphone of my choice. I am going to fight for option #2, in the new year:
From post #912:"2. Renewal of our contracts - replace with a different smartphone Failing #1, Rogers must allow any Android OS 1.5 phone owner to immediately renew their contract (regardless of the termination date of their contract) with any phone of their choice at the current upgrade price (less the cost paid for their Android and applicable taxes

 

[damagedave]

Please answer this question:
Hypothetically speaking, if Rogers lawyers agree to release OS 1.6 to us, with the stipulation that we agree to cease all current and future Android complaints. Would you accept OS 1.6 and agree to this ruling?

Although you clearly state that your question is hypothetical, it brings up the bigger issue. Is this a legal matter? Is this a consumer interest story?

In my opinion this is a rhinoceros under the kitchen table for Rogers. They are trying to ignore it, but as this thread has detailed, Rogers is now complicit.

If there are enough HTC Dream / Magic users who make noise then Rogers will be forced to act. If we simply go away, then we send a clear message to Rogers and all other providers who use similar practices, that we are accepting of this treatment.

If the product was not to be supported (updated) then it should not have been sold. If it is obsolete then it is a travesty.

This is a black-eye for Rogers and will cause harm to HTC as well. I think this is a consumer interest story and a program like Marketplace may be the vehicle to uncover more on this and other issues like this within the mobile industry. I believe that we are only seeing the tip of the iceberg and all the mobile providers are keeping "dirty little secrets" on how the consumer is being hoodwinked. Follow the money and you will find the answers.

So, to your hypothetical, the answer for me is no.

Stand up for something or you will fall for anything

 

[sconnelly]

@sconnelly: I don't think anyone is disagreeing with the position that Rogers allow us to stay with Android (AND have it upgraded) or give us a different smart phone. I think it's safe to say we ALL agree to that.

I believe the difference we are having is over whether or not we should, very suddenly, go back to Rogers now and say "Remember how we were pestering you for a month to give us 1.6? Well, now we're not happy with that, we want 2.0".

It comes down to this:

We want 2.0, but I am not willing to skip 1.6 to get to 2.0 if it means waiting longer than the 2 months it would likely take to get 1.6!

I will continue to campaign to get 1.6, and if/when we get it (within the next 2 months) we can cross the next bridge, that being 2.0.

If you demand 2.0 now, and say "don't bother giving us 1.6, just work on 2.0" we will have to wait even longer. I am not prepared to wait longer than 2 months.

While I completely agree with everything you said, my issue is the language used. Keep in mind, Rogers is infamous for misunderstanding what there customers want. I do not want them to erroneously believe that offering us OS 1.6 will shut us up for good.

Even if OS 1.6 is released, I still want the option of upgrading now because many issues that I am experiencing (and many others) are not solved with OS 1.6.

 

[nickfrost]

The bad reviews we are posting in the Wireless section of Rogers website are starting to show up... and are forcing some answers. This is taken directly from the (current) first review:

Response from Rogers: By RogersMary, Social Media, December 23, 2009
Rogers has requested the OS update. HTC has indicated that they had not planned to upgrade the Rogers Dream or Magic to 1.6. However, they agreed to investigate all options and get back to us.

 

[Andy2010]

I just got off the phone with the tech support. My phone got heat up and burnt my ear. It was fully charged this morning and now it's down to 5%. They told me to stop charging it. This will be my 3rd unit i'm getting. Sigh....

 

[sconnelly]

Has anyone noticed that the two HTC Magic software update links still do not work on the Rogers page: link.

This is also the link to the published reviews. It is currently rated with 2 1/2 stars (out of 5).

 

[sconnelly]

Has anyone actually asked customer care for an early upgrade or cancellation of their current contract. In the new year, I plan to ask for an early upgrade based on the problems I've been having with the HTC Magic.

I will let everyone know the results.

 

[chrisyak]

HTC is aware of the problem and has is being discussed at the highest levels and working with rogers to find a solution.....blah,blah,blah.......

OMG Rogers reps customer care have no clue to this issue and pretty well have to educate them in regards to this problem.....second level management don't even have any answers or soultions....forget trying to get a iphone or better handset they are not budging on this area and are not prepaired to do anything about it at this point.......maby mary could send out a internal memo regarding htc dream....


geesh should have got a iphone.....

 

[damagedave]

The bad reviews we are posting in the Wireless section of Rogers website are starting to show up... and are forcing some answers. This is taken directly from the (current) first review:

Response from Rogers: By RogersMary, Social Media, December 23, 2009
Rogers has requested the OS update. HTC has indicated that they had not planned to upgrade the Rogers Dream or Magic to 1.6. However, they agreed to investigate all options and get back to us.

It is good to see that the pressure is at least showing evidence of a pulse but..
If you look back at posts made earlier, this is the same hogwash corporate BS that has been peddled for almost three months.

Rogers has been talking out of both sides of their face, throwing HTC under the bus and frankly doing everything except serving their customer base whom are clearly dissatisfied. If you are in a contract, then Rogers has a prisoner. If you are free to move to another provider then you are coveted.

Rogers understands this: You have a value of $5000 on the open market, provided you are locked up. How you are treated during your contract is of no real concern. You are cash flow nothing more, nothing less. Their business survives or dies on cash flow.

Unless something impacts this bottom line nothing will change.

Having said that Rogers is no better or worse than Bell or Telus. We need real competition in Canada. Globalive may not be enough but it is a start.

 

[gnugu]

I just got off the phone with the tech support. My phone got heat up and burnt my ear. It was fully charged this morning and now it's down to 5%. They told me to stop charging it. This will be my 3rd unit i'm getting. Sigh....

You can practice rooting before you return it

 

[chrisyak]

Has anyone actually asked customer care for an early upgrade or cancellation of their current contract. In the new year, I plan to ask for an early upgrade based on the problems I've been having with the HTC Magic.

I will let everyone know the results.

good luck with that just spent over a hour one rep and two managers later and the out come was sorry we can't do anything the option is not available unless u would like to purchase one of our referbs(at a stupid price).....

i suggest sending a email regarding your issue to the office of the president via their website,as of now theya re not doing anything about it but keep the pressure up ....i will be firing off my email to them tonite.......

grrrrrrrrr

 

[Andy2010]

You can practice rooting before you return it

haha, i don't want to be slapped with a bill for the device knowing the issue here now is the battery problem.