Have you ever used a Samsung product before?
Moment and Epic4g
Samsung has one of the best customer supports.
As an owner of the above phones I strongly disagree, at least when it relates to US mobile devices!
They replaced my friend's Samsung Galaxy S Captivate for free even though he had bought it used from someone on craigslist and the phone malfunctioned after a week of use.
Was that at&t that replaced the phone or Samsung directly?
They also gave a full refund to everyone that had bought their Computers with the Intel's new Sandy Bridge processors, which had alot of problems. Samsung was not responsible for the problems on Sandy Bridge processors and they didn't have to in any means, replace even one of the Computers.
You can't group the pc (or TV, appliance, chip, etc.) division with the mobile device division. They're run as almost completely separate companies each with their own policy's. It's good that Samsung is standing behind their Sandy Bridge machines like all the other major manufacturers. Of course it's easy when Intel is footing the bill. If they offered the similar support in the mobile device world, I wouldn't be typing this now. And if the mobile device division was in control of the US sandy bridge pc program? Owners probably wouldn't get their pc's replaced until 3rd quarter of 2013
Have any other companies stand behind their products like this? Samsung has.