Help dust under screen

[ceejay83]

anyone else have dust underneath their screen? i've only had the phone for 2 weeks and noticed little specs of dust. the dust is probably getting in via the hard buttons. i have a perfectly working phone and this might be the deal breaker for me since more dust is likely to get in.

 

[bludd]

anyone else have dust underneath their screen? i've only had the phone for 2 weeks and noticed little specs of dust. the dust is probably getting in via the hard buttons. i have a perfectly working phone and this might be the deal breaker for me since more dust is likely to get in.

If you have the BB black tie replacement plan, doesn't dust under the screen get covered for a new phone?

 

[ceejay83]

If you have the BB black tie replacement plan, doesn't dust under the screen get covered for a new phone?

well i still have 2 weeks left on my return policy. i'm lucky to have this triumph that doesn't have the problems other people have reported. i might end up getting a worse phone if i exhcange it lol

 

[ceejay83]

taken from someone else who owns the huawei x6. might be a widespread problem

 

[Spaco]

Wow, that's pretty bad. No dust here, but I have a rocketfish case that probably helps protect from that. Can you take a pic of the Triumph with the dust? I haven't heard of this problem before.

Also, take it back! Swap it out until you get a good one. My first Triumph had camera focus issues, but my second one is perfect.

 

[jeffthemartin]

I am also having a problem with dust under the screen of my Droid Incredible. AND even worse, now there's a HAIR under the screen. I took my phone apart to try to clean it, but even after taking off the back case and the circuit board, I still couldn't get at the part where the dust and hair was. Any other ideas??

 

[LeoXearo]

I have a tiny spec of dust near my volume buttons.

Just to be safe I covered my buttons with some clear scotch tape until my case is delivered.

 

[JollyRoger87]

I bought the rocketfish specifically for this issue.. and I pray it keeps the dust out... Had it for a few weeks now so far so good... *knock on wood*

 

[Bob Maxey]

I am also having a problem with dust under the screen of my Droid Incredible. AND even worse, now there's a HAIR under the screen. I took my phone apart to try to clean it, but even after taking off the back case and the circuit board, I still couldn't get at the part where the dust and hair was. Any other ideas??

I must warn people: when you take the device apart, first purchase am ESD wrist strap and have access to a good ground. Chips can be fried because of ESD.

Luck to you, go for it.

 

[KeithFB]

I purchase a Huawei X1 31st Aug. Sent back 27th Sept with dust appearing at bottom left of screen, Came back cleaned in two weeks later. I had to send it back October 31 for the same problem. Was returned Nov 10 and now three days later I see more dust appearing at the same point.
My phone is not in a dirty environment, (ther than pocket lint) so I expect there is seal failure they are overlooking. Perhaps there is no seal. Any one else with this problem on their X1.

 

[soundping]

Rubber skin will help stop that.

 

[OGWillikers]

I'm getting dust under the glass by the power button about as bad as in the picture. It's not noticeable when the screen is on though. Still, at the rate it's building up, I know it won't be long before I'm bothered.

 

[Etegral]

I am seeing dust on my screen at the very top right corner. I don't use a case, but it's sad that a case is necessary to prevent this. It's noticeable only in certain lighting conditions, and the majority of the dust extends downward only to where the status bar is on the screen, although there are some particles below that. I hope it doesn't turn into something as bad as that picture.

 

[agentc13]

I am seeing dust on my screen at the very top right corner. I don't use a case, but it's sad that a case is necessary to prevent this. It's noticeable only in certain lighting conditions, and the majority of the dust extends downward only to where the status bar is on the screen, although there are some particles below that. I hope it doesn't turn into something as bad as that picture.

I don't usually use a case and I don't have this issue. It is probably just certain phones.

 

[Gdibig]

Late to this post, but before anybody tries to take their phone apart, there is a 2nd screen protector on the phone that my be the culprit. It's hard to take off, but there is at least one thread on here about it.

 

[OGWillikers]

I'm sure this isn't under the screen protector. You can see it stuck to the LCD and glass at different depths, for one.

Here's a nice picture to show how bad this is when the light is just right...

As you can see, my phone is in good shape. That's all pocket lint. Been searching for instructions on removing the screen. I'm sure some carefully placed black silicon gasket maker could really help with this.

Aaaaaand I just removed the screen protector because it had an ugly blemish from dropping my keys in my car seat where my phone was. No change in dust, except now it's far more noticeable with the screen on.

 

[mistichunter]

i only have dust inside the flash of my cameras phone

 

[shmackshmack]

when i first got my triumph i took it completely apart (becuase i couldnt help myself) and realized the two halves werent fully connected.

on re assembly i put extra care into making everything align and snap together correctly.

in the months since, i havent gotten anything under the screen.

i didnt think it was an issue until I see these pictures. if my phone did that i dont know what i would do D:



besides that, to the person who tried to get at the screen, its NOT easy. just try getting it replaced.

even if you get at the screen, you could damage it by cleaning and then your boned. also, re assembly without getting dust in is near impossible. i have a work environment specifically for tasks like this so i was ok. but the average user shouldnt be anywhere near their devices screen outside of the phone

 

[OGWillikers]

I've tried to get it replaced by VM, I was told to get a silicon case for it. That doesn't help the existing issue...

I don't expect it to be easy to take apart, but I do have experience gutting small devices. Just looking for instructions to make sure there's nothing I miss because I don't feel like buying a new phone. And even if I do get a few specks of dust inside while doing this, it can't be worse than how it is now...

 

[OGWillikers]

Update: Tried to get it replaced again via VMU Social Care on Facebook. Showed them the picture I posted, and they asked for my shipping address.

I now have a new Triumph, not refurbished.

 

[rebmooc]

I purchase a Huawei X1 31st Aug. Sent back 27th Sept with dust appearing at bottom left of screen, Came back cleaned in two weeks later. I had to send it back October 31 for the same problem. Was returned Nov 10 and now three days later I see more dust appearing at the same point.
My phone is not in a dirty environment, (ther than pocket lint) so I expect there is seal failure they are overlooking. Perhaps there is no seal. Any one else with this problem on their X1.

yep. i have the huawei x1, and i have the same dust problem. same as you, the dust is in the bottom left of the screen. my guess is its getting in through either the mic or the hard button. I've only had the phone a week, and don't work or live in a dusty environment. not sure if return policy covers this. hope so.