Curious if anyone else has been through this with metro pcs?

[det1726]

Definitely poor customer service, and even more true is that they do not care if they lose long time or faithful customers. I have never been to the point of wanting to drop metro pcs like I am now though as I have always been well aware of the fact that to keep the service i had to accept that I could not rely on customer service and i have. I have had the same number with them since August of 2008,I have not always been on time with my payment but so what, it's a pay as you go service provider so technically there is no "time " A payment has to be made, anyway, my issue is, my bill was due today and I work 11 am til 9 pm on Sundays and the metro stores around me don't open til noon on Sundays so considering I don't have a credit/debit card I was not going to be able to pay my bill til tomorrow morning. My phone was disconnected at 830 pm so I dialed 611 to try and get through to an agent and explain my situation. All I got was the automated system telling me that if I didn't make my payment by 10-30-11 (today) my service would be disconnected and I would lose my number, when I tried to get transferred to an agent it would say "id like to transfer you, but but until you make a payment I will be unable to help you, goodbye" then it would hang up. Needless to say I got home and used my wife's debit card to pay the damn bill but it's unbelievable how they treat customers who have been committed to their service for so long. Just needed somewhere to vent lol.

 

[NeoSabin]

Definitely poor customer service, and even more true is that they do not care if they lose long time or faithful customers. I have never been to the point of wanting to drop metro pcs like I am now though as I have always been well aware of the fact that to keep the service i had to accept that I could not rely on customer service and i have. I have had the same number with them since August of 2008,I have not always been on time with my payment but so what, it's a pay as you go service provider so technically there is no "time " A payment has to be made, anyway, my issue is, my bill was due today and I work 11 am til 9 pm on Sundays and the metro stores around me don't open til noon on Sundays so considering I don't have a credit/debit card I was not going to be able to pay my bill til tomorrow morning. My phone was disconnected at 830 pm so I dialed 611 to try and get through to an agent and explain my situation. All I got was the automated system telling me that if I didn't make my payment by 10-30-11 (today) my service would be disconnected and I would lose my number, when I tried to get transferred to an agent it would say "id like to transfer you, but but until you make a payment I will be unable to help you, goodbye" then it would hang up. Needless to say I got home and used my wife's debit card to pay the damn bill but it's unbelievable how they treat customers who have been committed to their service for so long. Just needed somewhere to vent lol.

Spoiler

Why not just pay your bill through your wife's debit card/open your own debit/pay a week ahead if you think you want to continue service.

 

[det1726]

Why not just pay your bill through your wife's debit card/open your own debit/pay a week ahead if you think you want to continue service.

Firstly, I would like to say that I am not normally a very confrontational person when it comes to the Internet and forums I regular, but who are you??? I assume that you think you were being funny in posting that but it just made you look like an ass hole, if you don't like reading long posts then don't, but keep ur childish reply to yourself. Now to acknowledge you respectfully, I wasn't looking for solutions but I appreciate your constructive reply. I have always had a thing about paying cash for everything. I have never had a bank account in my life and don't like to use my wife's account to pay my bills, having said that, I have 2 children and one on the way, my wife and I are lucky to both have full time jobs but there are still times when money is tight and that is why I have a pay as you go cell phone, because I don't always have the extra 50 dollars when the bill is due so I focus on the bills that need to be paid and when I am sure I have the money to spend comfortably then I pay my bill.

 

[NeoSabin]

Firstly, I would like to say that I am not normally a very confrontational person when it comes to the Internet and forums I regular, but who are you???

A person posting on a forum just like you.

I assume that you think you were being funny in posting that but it just made you look like an ass hole, if you don't like reading long posts then don't, but keep ur childish reply to yourself.

It was actually pointing out your lack of punctuation. Your post seemed like it when on and on, especially with no line break, hence the image I posted. I am also prone to errors but you have to give a credit on a joke when it's due.

My apologies if you were offended but I took the time to read through it all and reply back with a constructive response, instead if just trolling.

Now to acknowledge you respectfully, I wasn't looking for solutions but I appreciate your constructive reply. I have always had a thing about paying cash for everything. I have never had a bank account in my life and don't like to use my wife's account to pay my bills, having said that, I have 2 children and one on the way, my wife and I are lucky to both have full time jobs but there are still times when money is tight and that is why I have a pay as you go cell phone, because I don't always have the extra 50 dollars when the bill is due so I focus on the bills that need to be paid and when I am sure I have the money to spend comfortably then I pay my bill.

Sorry you are in that position and many of us are in the same, less or worse. You may or may not have the money to spend on your phone bill, but it all comes to priority(including customer service).
I've had my own complaints about MetroPCS about how they handle CS situations, but then I realize i'm getting what i'm paying for.

Hope life turns around for you and the family. Best wishes.

 

[det1726]

Fair enough, when writing long posts from my phone I am not always careful to use proper punctuation, and to be clear I was not trying to sound as if my family and I are bad off, I was only pointing out the reasons why I don't always pay my bill on time and why I don't have a debit/credit card, trust me, I am a huge advocate for you get what you pay for and have honestly never had much of a complaint when it comes to metro pcs customer service, but to give me an ultimatum like they did was wrong and my main goal with the post was to see if anyone else had experienced this after only one day of non payment because if it were something new they started I would like to know so that I can make sure I raise the bill on my list of monthly monetary priorities. Anyway, excuse my ill tempered and bland sense of humor I was just caught off guard by your response being so quick and not being what I was looking for. I appreciate your well wishes, and again I did not mean to make myself out to be a struggling percentage of the economy, was only pointing out my priorities, take it easy.

 

[jay239]

Metro is stupid when it comes to customer service.

 

[atownchevyboy]

Definitely poor customer service, and even more true is that they do not care if they lose long time or faithful customers. I have never been to the point of wanting to drop metro pcs like I am now though as I have always been well aware of the fact that to keep the service i had to accept that I could not rely on customer service and i have. I have had the same number with them since August of 2008,I have not always been on time with my payment but so what, it's a pay as you go service provider so technically there is no "time " A payment has to be made, anyway, my issue is, my bill was due today and I work 11 am til 9 pm on Sundays and the metro stores around me don't open til noon on Sundays so considering I don't have a credit/debit card I was not going to be able to pay my bill til tomorrow morning. My phone was disconnected at 830 pm so I dialed 611 to try and get through to an agent and explain my situation. All I got was the automated system telling me that if I didn't make my payment by 10-30-11 (today) my service would be disconnected and I would lose my number, when I tried to get transferred to an agent it would say "id like to transfer you, but but until you make a payment I will be unable to help you, goodbye" then it would hang up. Needless to say I got home and used my wife's debit card to pay the damn bill but it's unbelievable how they treat customers who have been committed to their service for so long. Just needed somewhere to vent lol.

I'm totally with you on using cash for everything cause i'm the same way. My bank account is with Shoe Box Savings and Loans As far as Metro Pcs, I've been a customer with them since they came to Atlanta ( about 8 years ) and i had similar situation like yours before, so i feel your pain. I had to wait til Monday cause we didn't have stores that was open on Sunday's, so i went all day without my phone. Also, i don't know if you knew this but, if your phone gets turned off, you have 30 days from the day it was turned off to pay your bill before they will recycle your number. Good post btw.

 

[Insanecrane]

Well in this economy I think we all(or most of us anyway)are tight on money so being late with a bill can be expected. Anyway on to your Metro CS experience, I have not always been able to pay my bill on time either and have had to go without my phone for a weekend.

As the above poster said though, you do have a 30 day period before they recycle your number. I understand your frustration with Metro CS but as we all know we are getting what we pay for, it's the trade off for cheap everything unlimited service. It shouldn't be that way but it is unfortunately.


Anyway, I just wanted you to know while my experience isn't exactly the same, I have been through the situation where I couldn't get to a store or pay on time.

 

[pmb116]

Also I dont know about Detroit but there are other places to pay your bill. Down here in Florida we have Amscot's that are open 24 hours. You may want to look into an alternate place like that.

 

[alexxseven]

ehhh metro CS when i had them were always a waste of time, that one month i had NO data i couldn't get to a human being that could honestly tell me why the #@^% i wasn't getting a service i was paying for. and everyone knows the sales reps in the stores are pretty much clueless high school kids looking for a few $$ and to get the day over with, so they pretty much aren't any help. long story short, unless your phone is 100% paid for and your getting absolutely no service at all (voice/data/text) i don't think you'll get very far with their CS, at that even with no service on a paid account do i think their CS would be much help. just sayin' lol.

 

[michael916]

I've never had problems with metros customer service they have always been able to help me out quick with no problems. Guess I've just been lucky.

 

[det1726]

I'm totally with you on using cash for everything cause i'm the same way. My bank account is with Shoe Box Savings and Loans As far as Metro Pcs, I've been a customer with them since they came to Atlanta ( about 8 years ) and i had similar situation like yours before, so i feel your pain. I had to wait til Monday cause we didn't have stores that was open on Sunday's, so i went all day without my phone. Also, i don't know if you knew this but, if your phone gets turned off, you have 30 days from the day it was turned off to pay your bill before they will recycle your number. Good post btw.

See, that was my biggest problem is that normally you have 30 day's and 611 just says your phone will be without service until a payment is received, but this time it was if a payment isn't made that day my service would be disconnected and I would lose my number, it came as quite a shock no doubt, anyway I appreciate you seeing the post for its intent and your positive feedback.

 

[atownchevyboy]

See, that was my biggest problem is that normally you have 30 day's and 611 just says your phone will be without service until a payment is received, but this time it was if a payment isn't made that day my service would be disconnected and I would lose my number, it came as quite a shock no doubt, anyway I appreciate you seeing the post for its intent and your positive feedback.

Wow! I know when you heard that you was like WTF! That really put you under the gun cause if you're like me, i would hate to lose my number. But you started a good thread for people to vent.