Hey ladies and gentlemen, I sent an email earlier to the Vice President of National Customer service, got an email back asking for my cell number, just got a call back. Here are the main points:
1. He says that he is not aware of a specific launch date, and that even in his department they don't know until a day or two ahead of time, but that they would definitely want to start selling it
before Black Friday.
2. I told him that I was disappointed in the lack of info and that I was either considering going to AT&T or "renting" an HTC device (yeah, I said it.) He replied that he would appreciate it if I didn't do that, and that he would be more than happy to send me another phone that I could return once the SGN came out "which wouldn't be very long at all, maybe a week or two at the most".
3. He reset my return/exchange grace period and I can now take advantage of the extended holiday return period in case I don't like the Nexus (ha!)
4. He applied another $50 loyalty discount to my account.
5. I'm getting a "like new" DINC2 tomorrow via FedEx to hold me over.
Guys, I know that I will sound like a total windsock, but Verizon really impressed me today.
My hope is renewed, my hope is renewed!!!