Pretty sure I know the answer to my own question, but I just want to double check. I just got my new Evo V tonight. I'm currently on the grandfathered $25 plan and am obviously going to need to switch to the $35 plan. My new month doesn't start until the 20th; however, if I change to the $35 plan now, am I going to lose out on the minutes that I have right now, or will I just have to pay the $10 difference now, and then pay the regular $35/month again on the 20th? Basically, I'm just wondering if my month will restart if I try to activate the phone now or not. I'm guessing that it probably will, but just wanted to check with those who have already gone through the process. Thanks for the help!
I ran into this...
First off, you will need to switch plans first, don't even try to activate it yet.
My plan re-upped the 27th, and I switch to the $35 plan that day. Unfortunately Virgins website decided to schedule me to switch NEXT top up. I didn't catch it at the time.
When I tried to switch it, and you will have this same issue, it will let you schedule for next top up, but even if you try and manually restart you plan, it will only restart your $25 plan. Which means you pay $25 again, lose any minutes and STILL not on the $35 plan.
When you switch you will lose your minutes. Also, when you swap the phone or account (not sure which), you will lose your voicemail messages as well.
What you do is go in and clear your voicemail messages, then schedule a plan change, verify that it is scheduled then call Virgin support and have them swap over your plan. Tell them you atre doing it because you are forced to to change your phone. If you are lucky, they will only charge you $10 or $20 more and refresh your minutes/plan. If you are unlucky, they will charge you the full $35. You can file a dispute and possibly get some back. I got sort of lucky, they said they would charge me $10, but ended up charging me $20. Whatever.
Now that your plan is set...
Turn off your new
and old phone, and then go on the website and swap the phones. When it says done, then turn it on. With luck it will activate and update the PRL right away without you doing anything.
Like many though, it may fail to connect. Keep trying. Activate is in settings at the very bottom (no more app).