Did you hear anything back from the developer or have you resolved this issue? Can you please give me a good email, I'm having the same issue and would like to contact them also.
Yes. I got this pass the buck email and I never got around to doing all their steps. I have already tried uninstalling, reinstalling. I even had to reset my device for another reason and it didn't work after that. If you decide to do all these steps, let us know if you are successful....
----------------------------------------------------
Hey Paul,
We understand that you're experiencing issues with Draw Something, of which you are missing bombs, colors, coins or experiencing crashes. You can try these steps to resolve the issue/s.
If you're using an Android Device:
1) Force Stop the app.
-Open the Settings menu of your Android OS.
-Select Apps.
-Look for the tab that says "Running".
-Choose Draw Something and tap on Stop.
-Now, if it's not in the running apps tab, look for it in the All tab.
-After choosing Draw Something in the All tab, select Stop.
2) If the issue still persists, please reinstall
-Uninstall the app.
a. Open the Google Android Menu.
b. Go to the "Settings" icon and select "Applications".
c. Click on "Manage".
d. A list of installed applications will appear; select the game to uninstall and tap "Uninstall".
-Reinstall the app through finding the application in the Android Marketplace/Google Play.
-Re-boot your device (turn it off, then turn it back on)
If you're using an Apple iOS device:
1) Force Close the app.
- Outside the game, double press the black round "Home button" on your iOS device.
- Hold down on the game's icon until it shakes.
- Tap the red minus sign on the top left or right hand side of the app to close the game/application.
2) If the issue still persists, please reinstall.
- Uninstall Draw Something.
a.Delete the app from your device by holding it's icon on your device until it starts to shake.
b.You will see an "x" next to each app that you can delete.
c.Touch the "x" of the app you want to delete. (You may have to confirm the deletion and/or rate the app.)
- Re-install the app by re-downloading it from the App Store.
If you have already tried these and you're still experiencing issues or you're unable to troubleshoot, please let us know so we can further assist you.
Thanks,
Sir Draws-A-Lot
------------------------------------------------------------------