Hello. I am new to the forums. Sorry if I'm missing some kind of rules.
My problem is that I am not able to connect to internet or email.
My text messaging and phonecalls work.
I have a 3G signal and all of that.
My phone was actually working perfectly. I just woke up one day and noticed that I had no new emails. Which was odd. So, I tried connecting to the internet. And that immediately went to Web Page Not Available.
I have already called Virgin Mobile about 10 times. Regardless. They tried making me turn my phone off and on. They then transferred me to technical support after that didn't work. And technical support made me turn my phone off and on. So they ended up telling me that I had good coverage but there was some sort of an "outage" and that it would be fixed in 24 hours but that they would file a report anyway and I'd receive a call. I didn't get a call.
The next day after my phone was still not working, I called again. They made me turn my phone off and on. Again. Transferred me to technical support again. Made me turn my phone off and on again. Transferred me to some kind of specialist. Where he finally tried something new. He told me to reset my settings and led me through the process. I was excited. At least it was something new! Sadly this didn't work.
He finally told me that there was nothing else we could try and that he didn't know. That's what every person wants to hear, right?
I've sent them an email. I haven't received a reply. I'm tired of explaining the situation over the phone again each time. Any ideas?
My problem is that I am not able to connect to internet or email.
My text messaging and phonecalls work.
I have a 3G signal and all of that.
My phone was actually working perfectly. I just woke up one day and noticed that I had no new emails. Which was odd. So, I tried connecting to the internet. And that immediately went to Web Page Not Available.
I have already called Virgin Mobile about 10 times. Regardless. They tried making me turn my phone off and on. They then transferred me to technical support after that didn't work. And technical support made me turn my phone off and on. So they ended up telling me that I had good coverage but there was some sort of an "outage" and that it would be fixed in 24 hours but that they would file a report anyway and I'd receive a call. I didn't get a call.
The next day after my phone was still not working, I called again. They made me turn my phone off and on. Again. Transferred me to technical support again. Made me turn my phone off and on again. Transferred me to some kind of specialist. Where he finally tried something new. He told me to reset my settings and led me through the process. I was excited. At least it was something new! Sadly this didn't work.
He finally told me that there was nothing else we could try and that he didn't know. That's what every person wants to hear, right?
I've sent them an email. I haven't received a reply. I'm tired of explaining the situation over the phone again each time. Any ideas?