Ordering from Wirefly.com is a major headache when it comes to issues with the phone itself. First off, the only way to communicate with them is through chat room session. If you need to do an exchange for any reason (manufacture defect), option 1 - you will have to send your phone to them so they can examine your phone and then fix it...then they will send it back to you (meaning you will be phoneless for however long it takes them to figure out what the issue is with the phone). Option 2 - they can send you a replacement phone (which they will charge your credit card $250), once you receive the replacement phone...you must return the defective phone within 30 days so they will then credit you back the $250 to your credit card (I have a headache already just explaining my experience with Wirefly.com). This may sound petty to some people, but I rather go to the Verizon store and have them fix my phone or replace it within 2 hours with no charge because of my 1 year warranty.
Yes, Wirefly.com has good deals on phones...but you will not have the one on one customer service as you would at the Verizon store. I hope this post will help anyone considering Wirefly.com.