Help Nexus 5x Bricked

[Dag Gummit]

Hello Everyone,

Yesterday, my Nexus 5x crashed and now it won't respond to anything. It doesn't boot at all. Doesn't respond with Power+Vol up and doesn't even give a response when plugged in (no charging screen or vibration). I've even tried everything after removing the SIM and disconnecting/ reconnecting the battery. All are faced with no response. Lastly, prior to this crash, it was exhibiting symptoms that the battery was reaching end of life -- longer charges and faster drains -- but nothing too significant (though I was looking into a replacement battery). The setup was vanilla with no rooting, et al.

Is there any chance of rescuing it? I've done everything I could think of and can't find any kind of information to non-response (lots of things for if it goes into a boot loop, but it doesn't even do that).

Thank you in advance for any assistance.


DJ

 

[codesplice]

Hey DJ,

It sounds like you already know what the issue is - and the symptoms you describe make me believe you're right. It's probably time to replace the battery. I can't guarantee that will get your phone back in working order, but it's hard to troubleshoot further if it's not getting any power.

 

[Dag Gummit]

Thank you very much for the reply and it is assuring that you suspect it to simply be the battery. It was my only guess up to this point, though it was and still is a little hard to believe that the battery would completely give out at this point. I will be ordering a replacement soon, however, to see if that is the issue and potentially troubleshoot beyond that, if necessary.

Thanks again.

 

[SiempreTuna]

Not sure about the battery being the cause: I would have thought that, even with a dead battery, the phone would start if it was plugged in. Of course, I could be wrong (and I kinda hope I am as this would not be good news).

Is the phone still under warranty? If you're in Europe all phones have a 2 year warranty so you might just sneak in under the wire.

 

[codesplice]

Not sure about the battery being the cause: I would have thought that, even with a dead battery, the phone would start if it was plugged in. Of course, I could be wrong (and I kinda hope I am as this would not be good news).

When my Nexus 4's battery went out, it wouldn't boot at all even with a charger connected. It would sometimes give me a sad blinking red LED, but that was the extent of it. It worked fine once I replaced the battery.

As I mentioned, the battery might not be the only problem - it's just really hard to troubleshoot anything else until we can be sure that the system is actually getting power.

 

[tarooka]

My nexus 5X had the dreaded Start Up Loop issue. It was out of warranty, but I sent it to LG and they repaired the device and sent it back to me. A very good experience with LG; great service and communication.

However, after running the provisioning process and Android update it died again. Freezes on Boot Up and garbled screens.

LG once again said "send it back". Prepaid shipping too. We'll see if it can come back from the dead.

My old Nexus 5 is my backup running under Project Fi; some what limited function and frequent visits to the charging station, but it's serviceable.

 

[SiempreTuna]

Yesterday, my Nexus 5x crashed and now it won't respond to anything. It doesn't boot at all. Doesn't respond with Power+Vol up and doesn't even give a response when plugged in (no charging screen or vibration). I've even tried everything after removing the SIM and disconnecting/ reconnecting the battery. All are faced with no response.

I had exactly the same thing happen to my 5X on Friday. The screen suddenly froze, the phone died and then wouldn't respond to anything, including debug mode.

Fortunately, I'm in europe so despite getting my phone within days of it's release, I still have around 6 weeks to run on my regulatory 2 year warranty. I spent around 30 mins on-line with a very pleasant guy from Google support Friday evening and Monday afternoon, my replacement arrived. Earlier today I got notification that my old phone was delivered to Google so I'm now waiting for them to confirm that the phone wasn't water damaged or whatever else might invalidate the warranty.

The replacement phone is a refurb but looks and feels like new. Only difference is that it's the black version when I had the white - turns out I prefer the black Plus it makes it seem like I have a whole new phone