What to do if even factory rest can't help ?

[Duniel]

After downloading a seemingly innocent .apk my phone gpt blocked by a message, which i only could get away by factory resetting. But after the factory reset, I noticed that my phone made strange things, like it turns off when it wants to, it got very hot and even the camery went on on it's own. So i decided to to the reset again. Now i can't get in at all, since my phone wants meto log in into my google account to restore, which i can't avoid, even though i just resetted everything. Bit when i try to log in, it tells my that my password got changed and that i have to wait for 24 h. And i'm getting this message everyday for a month. But the thing is that my password actually still is the same. When i try to log in with a different e-mail, i get an error message. My phone is a s7 with the android version which was the latest in May.

Can somebody please help me out ?

If more details needed, just ask.

 

[seVer]

When you do a factory reset, you have to make sure the "automatically restore" option is off/unchecked/unticked. Then when you're prompted to sign in to Gmail during the setup, always choose to setup as a new phone. This will ensure a clean reset, and nothing will be restored from a backup profile.

It seems your problem now is that Google is saying you changed your password. Regardless of whether or not you did it, I would recommend you actually do it. Also setup 2-factor authentication, and change any additional security options you can, as your account may have been compromised after you installed what you did.

Once YOU reset the password, you MUST wait a MINIMUM 24 hours (down to the second, I believe) before attempting to sign in to your phone again. If you do it too early, I believe the clock resets... If it still fails after you've waited the full 24 hours, you'll have to contact either Samsung or Google for further help...

 

[Phalon4]

After downloading a seemingly innocent .apk my phone gpt blocked by a message, which i only could get away by factory resetting. But after the factory reset, I noticed that my phone made strange things, like it turns off when it wants to, it got very hot and even the camery went on on it's own. So i decided to to the reset again. Now i can't get in at all, since my phone wants meto log in into my google account to restore, which i can't avoid, even though i just resetted everything. Bit when i try to log in, it tells my that my password got changed and that i have to wait for 24 h. And i'm getting this message everyday for a month. But the thing is that my password actually still is the same. When i try to log in with a different e-mail, i get an error message. My phone is a s7 with the android version which was the latest in May.

Can somebody please help me out ?

If more details needed, just ask.

What was this seemingly innocent .apk that you downloaded name? I'm asking this question to research what exactly that .apk was capable of doing once its installed?

 

[mikedt]

seemingly innocent .apk may have had a not so innocent root exploit included with it, if it didn't come from Play or Amazon.

 

[Duniel]

When you do a factory reset, you have to make sure the "automatically restore" option is off/unchecked/unticked. Then when you're prompted to sign in to Gmail during the setup, always choose to setup as a new phone. This will ensure a clean reset, and nothing will be restored from a backup profile.

It seems your problem now is that Google is saying you changed your password. Regardless of whether or not you did it, I would recommend you actually do it. Also setup 2-factor authentication, and change any additional security options you can, as your account may have been compromised after you installed what you did.

Once YOU reset the password, you MUST wait a MINIMUM 24 hours (down to the second, I believe) before attempting to sign in to your phone again. If you do it too early, I believe the clock resets... If it still fails after you've waited the full 24 hours, you'll have to contact either Samsung or Google for further help...

Well I waited for 24 h every single day and tried it again and again, but it still didn´t work.