Low signal level

[ved5]

Hi ......
I have got Motorola one power....and there is very low signal level on it.....I tried resetting my phone as Motorola instructed me....but it didn't help.....I told them to fix network but no answer from them......the problem is there from the first day.... when I bought this phone....but when I change the network mode in 2G....the network gets full....again in 3G the phone signal level gets full.....but when I turn on 4G.....the signal is low.....tell me it's a bug or not...if there is bug.....then please fix it..... Motorola one power...has many users who have this bug.....please fix it.....guys.....

 

[Hadron]

Do you know whether there is decent 4G coverage where you are? It might be that there's nothing wrong, and those are just the actual signal levels.

And do you lose coverage or have problems with the speed with 4G, or does it just show fewer bars? Those bars don't mean very much (there's no standard, so different models may show different numbers of bars for the same signal level). Whether it can maintain connection and what speed you get are the real tests.

If it's a problem with the phone rather than the network the only real answer will be to replace the phone (or repair, but if it's fairly new replace is better). A software bug could be fixed by a system update, but only Moto can provide that.

 

[ved5]

Can network improvement update increase my network speed and network bars.....?

 

[Hadron]

If they improve the coverage and signal strength (what "network improvement" means to most people) then yes.

 

[ved5]

Hi hadron.....
If there is problem in firmware what to do...?

 

[svim]

Your focus is apparently all on your phone being the problem but if your carrier's coverage is the actual source of what's wrong you need to address that instead. Try installing this wireless signal utility from Open Signal:
https://play.google.com/store/apps/details?id=com.staircase3.opensignal&hl=en_US
https://en.wikipedia.org/wiki/OpenSignal
Use it to test the signal strength in the area where you're having problems. You can then also use its crowd-sourced map function (not based on carrier-based maps but actual, compiled user data) to check on the location of the nearest cell towers.
If the cellular signal is really weak, it's not necessarily your phone that's the problem, it's just that your carrier isn't providing adequate coverage. Are there family or friends using your same carrier also having the same problem? That's also a good indicator.
Who is your carrier? Some of them will provide or sell you a signal booster device that you install in your home to get a better, stronger signal (they tend to be a bit pricey so if your carrier will only sell you one, argue that you're already paying them to use their service and they should be giving it to you instead). Or you might just have to switch to a different carrier (be sure your current phone is compatible).

 

[Hadron]

Hi hadron.....
If there is problem in firmware what to do...?

If you have not modified it then you basically wait for an update. You may be able to download and flash stock firmware using a computer (I'm not that familiar with Moto's) but if you are on the latest version already that won't achieve anything.

 

[ved5]

Hi hadron.....
See my signal level is so much low...can Motorola fix with an update...?

 

[Hadron]

LTE signal levels are commonly much lower than 2G/3G. That's why the mapping between dBm and ASU is different. What you show there is a perfectly usable 4G signal.

So, do you have problems with loss of signal? Low data rates? If not why do you think you have a problem? Signal bars are worth very little: there's no standard for what they mean, and more than one manufacturer has "fixed" reported signal problems by changing how the bars look without doing anything to reception at all. I can tell you that my phone (Pixel 2) shows 3 bars on LTE at received signal levels (dBm) that would show 2 bars at best for 3G - it may be that Moto haven't made the calibration of the bars different for 4g and nothing more.

If that's what concerns you then yes, Moto can fix that with a firmware update. They might even be able to improve reception with an update (sometimes happens, rarely dramatic). But nobody can say whether they will.

If you have a real problem, and you know it's not just network coverage (e.g. other phones on the same network get better reception in the same place - measured by dBm or ASU, not signal bars which cannot be compared between phones) then if the phone is new get it changed. But if the 4G actually works where you need it to I don't think signal bars are worth worrying about.

 

[ved5]

Thank you so much sir for explaining in with details....