I have had a few problems with my Eris since day one and have called Verizon to complain and so they have a record of it. Well after getting a few refurbs and all of them having problems they agreed to let me get the Incredible. Since I got the Eris on the buy one get one promo, I am having to pay $199 to get it, but I am still happy with the deal. Just so you know if you are going to try this, it may have helped since I pay $300 a month for my service with them.