Hi everyone. I have been with Verizon now for 9 years and am going to give Sprint's 30-day trial a shot staring with a couple of Evo's. After lamenting the $10 fee, I figured I'd at least check them out. If the data coverage is not acceptable, it'll be 30-days & out. If I am satisfied, I will move all my family lines over from VZW.
This 30-day thing is really the only thing that is giving me the courage to try the switch, but I realize that one thing that I may not be able to "try out" during this 30-day period will be how Sprint addresses a broken or defective phone.
I will present a couple of hypothetical situations and would like to know if anyone has experienced similar issues and how Sprint handled them.
1) Assume no insurance was purchased to cover the phone.
2) Assume no water damage, or other physical abuse to the phone.
3) The problem: Micro USB charging/data port will not charge the phone or transfer any data. Essentially, the port on the phone is useless. Assume that the data cable or chargers have been checked OK. Problem is definitely in the phone.
First scenario is that the phone is 10 months old, and still under manufacturer's warranty.
Second scenario is that the phone is 16 months old, and warranty is expired.
With Verizon Wireless, this type of situation has happened to me a number of times and the way they remedy the situation is with a like new replacement unit that is either changed out right there at the store, or 2nd day FedEx'd to my home, with return packaging pre-paid to send back the defective unit.
If the phone is within the 12-month warranty period, this replacement device is free.
If the phone is out of warranty, they charge a $50 "out of warranty replacement fee".
How would Sprint handle these situations?
Thanks!
Kevro
This 30-day thing is really the only thing that is giving me the courage to try the switch, but I realize that one thing that I may not be able to "try out" during this 30-day period will be how Sprint addresses a broken or defective phone.
I will present a couple of hypothetical situations and would like to know if anyone has experienced similar issues and how Sprint handled them.
1) Assume no insurance was purchased to cover the phone.
2) Assume no water damage, or other physical abuse to the phone.
3) The problem: Micro USB charging/data port will not charge the phone or transfer any data. Essentially, the port on the phone is useless. Assume that the data cable or chargers have been checked OK. Problem is definitely in the phone.
First scenario is that the phone is 10 months old, and still under manufacturer's warranty.
Second scenario is that the phone is 16 months old, and warranty is expired.
With Verizon Wireless, this type of situation has happened to me a number of times and the way they remedy the situation is with a like new replacement unit that is either changed out right there at the store, or 2nd day FedEx'd to my home, with return packaging pre-paid to send back the defective unit.
If the phone is within the 12-month warranty period, this replacement device is free.
If the phone is out of warranty, they charge a $50 "out of warranty replacement fee".
How would Sprint handle these situations?
Thanks!
Kevro