Back in April, I called Sprint and expressed the discontent w/ my current plan only because I could not upgrade to another phone. The rep I spoke to was helpful and indicated they would be coming out w/ the EVO sometime this summer, but didn't know exactly when or how much the plan would be.
He advised that I could apply a $10-$20 credit per month for 24 months if I wanted to extend my contract when that phone came out they could get my plan down to the 50's or so as I also have a corporate discount. (My contract ends end of June) I couldn't believe my ears, and I thought that was a great deal and even went over it w/ him like four different times. I had him send me an email so I knew who I was talking to, and could refer to the name of who promised me this credit. He also put me on a mailing list so that when the EVO was available they would email me.
I hadn't heard from anybody and sent a reply to the email on 5/26/10 to shawn.e.mulligan@sprint.com. A few days go by, I don't hear anything. So I decide to call in and ask what I needed to do to get the new phone and my credit and the rep said it wasn't out and I would have to wait.
I called in today, spoke to account services to ask if I needed to order the phone from Sprint or go into a company store to ensure I get that credit. They informed me that the promotion ran out 5/31 and there was NO WAY they could give it to me.
What a bunch of crap. They made a promise to me, and did not honor it. I've even proactively tried to find out how to apply my discount. Now I'm three days late. Big deal. I think I'm going to allow my contract to expire, go to AT&T and utilize their new pricing of $60 a month on the low end of the spectrum of data use. I like the EVO, but I really do not want to give them anymore money when they break promises. And they really weren't very genuine in their responses. One of the first times in a while I've had bad customer service at Sprint.
He advised that I could apply a $10-$20 credit per month for 24 months if I wanted to extend my contract when that phone came out they could get my plan down to the 50's or so as I also have a corporate discount. (My contract ends end of June) I couldn't believe my ears, and I thought that was a great deal and even went over it w/ him like four different times. I had him send me an email so I knew who I was talking to, and could refer to the name of who promised me this credit. He also put me on a mailing list so that when the EVO was available they would email me.
I hadn't heard from anybody and sent a reply to the email on 5/26/10 to shawn.e.mulligan@sprint.com. A few days go by, I don't hear anything. So I decide to call in and ask what I needed to do to get the new phone and my credit and the rep said it wasn't out and I would have to wait.
I called in today, spoke to account services to ask if I needed to order the phone from Sprint or go into a company store to ensure I get that credit. They informed me that the promotion ran out 5/31 and there was NO WAY they could give it to me.
What a bunch of crap. They made a promise to me, and did not honor it. I've even proactively tried to find out how to apply my discount. Now I'm three days late. Big deal. I think I'm going to allow my contract to expire, go to AT&T and utilize their new pricing of $60 a month on the low end of the spectrum of data use. I like the EVO, but I really do not want to give them anymore money when they break promises. And they really weren't very genuine in their responses. One of the first times in a while I've had bad customer service at Sprint.
