Help Evo Rebooting on its own

jp1216 · Mar 30, 2011

well - 50 hours later and no reboots.....

The only thing I did last night was disable the 'Lock 2.0' app from displaying on the notification line. Weird - but (knock on wood) - seems to be working.... I'll give it a day or two more...

jp1216 · Apr 3, 2011

Jinxed myself... Just over 50 hours - then it started again. 1 or 2 reboots a day. I will be exchanging it (I'm within 30 days of purchase) at the Sprint store this week....

Mike Fitz · Apr 3, 2011

Happened to both mine and my girlfriends EVO over the weekend while staying at a cabin out of town. Both phones would randomly reboot every few minutes unless mobile data was turned off completely. Reception was spotty but I'm not sure what was causing the random reboots that turning off mobile data would fix.

My phone is rooted with the 3G data fix running Sprint Lovers ROM, hers is stock and unrooted. Hasn't happened since returning to an area with decent coverage.

MerpsMom · Apr 4, 2011

I love this board, 'tho the biggest problem is keeping up with all the posts relevant to my phone.

I'm happy to know I'm not alone with the rebooting issue: mine didn't work well at all in the Southwest, starting with low signals in Albuquerque with GPS, to not working virtually at all in Las Vegas. To use camera, etc., I had to go into Airplane Mode. And it rebooted last night while using Google Search, so I'll be aware of the heat warning.

I still love the silly thing: it's coming up on one year, and I'd hate to even think about changing. Sprint's been good to me and I've had really helpful service from them with plans, phones, and service/help.

MM

jp1216 · Apr 10, 2011

Update - Replaced my EVO (within the first 30 days) about 5 days ago and the new one is flawless. No reboots in that time with the same apps running. Must of been a bad phone.

(Now 10 Days w/o a reboot. Problem solved - must have been a bad phone)

ShoxV · Apr 16, 2011

I have this problem too, though not as extreme, and maybe my experiences can help narrow it down.

I've had the phone since launch and it started rebooting only a month ago. I'm currently studying in England so I use the phone only as a tablet/audio player (so no facebook, net, gps, network usage of any kind except wifi rarely).

For me, the reboots happen when I play any kind of games or videos, anything graphics intensive, with a lot of 'movement' on the screen.
It has never once rebooted when there's no 'animation' of any kind going on (eg i have it playing music or reading text)
I put this to the test by installing a live wallpaper and sure enough, it would reboot more often just sitting there.

The problem sounds to me like a video card in a PC failing, though I'm not sure how phone hardware works.
Unfortunately as I'm in the UK, I can't exactly go to a sprint store and get it replaced

EarlyMon · Apr 16, 2011

MerpsMom said:
I love this board, 'tho the biggest problem is keeping up with all the posts relevant to my phone.

I'm happy to know I'm not alone with the rebooting issue: mine didn't work well at all in the Southwest, starting with low signals in Albuquerque with GPS, to not working virtually at all in Las Vegas. To use camera, etc., I had to go into Airplane Mode. And it rebooted last night while using Google Search, so I'll be aware of the heat warning.

I still love the silly thing: it's coming up on one year, and I'd hate to even think about changing. Sprint's been good to me and I've had really helpful service from them with plans, phones, and service/help.

MM

Something bizarre there - or heat related.

I have nothing but solid GPS performance in Albuquerque - everywhere I've traveled with it in the US actually.

skywatcher49 · May 6, 2011

I have a solution which is working wonderfully for me.
Go to

Settings
Display
Brightness

Turn off "auto brightness"

Set the static brightness at 50 % or less

This has cured the problem for me.

I believe that the problem is a hardware issue that HTC will have to resolve.

Extra ambient light as well as extra ambient temperature causes the phone to over heat because the extra light forces the auto brightness feature to turn up the lights to full on.

I have been on for days now with everything working wonderfully.

Skywatcher

jp1216 · May 7, 2011

I replaced my EVO almost 4 weeks ago and haven't had a single reboot!!!
I'm finally lovin my EVO! Brightness at full max wasn't my issue.

Rose4uKy · May 7, 2011

My friends Sense keeps rebooting on his EVO not the whole phone. But it's been happening alot lately likke once a day at random times or sometimes twice a day. Anyone know what cause Sense to reboot? Mine reboots every so often and sense restarts but mine is from Vlingo. They claim it's a bug on HTC phones and that if I had Android 2.2.1 it wouldn't happen and I have just plain 2.2.

EarlyMon · May 7, 2011

There's a link inside here to fix Sense force-closing - http://androidforums.com/evo-4g-support-troubleshooting/141369-how-fix-froyo.html

If that fails, factory reset the phone.

Rose4uKy · May 8, 2011

Thanks, It just started happening to him recently and even if it's just once a day it bugs him and he was wondering why. So said lets Google it and somewhere will have an answer and this forum always comes up which I am a member of. Appreciate it. Oh an he is not rooted!

EarlyMon said:
There's a link inside here to fix Sense force-closing - http://androidforums.com/evo-4g-support-troubleshooting/141369-how-fix-froyo.html

If that fails, factory reset the phone.

EarlyMon · May 8, 2011

Yeap, that problem has nothing to do with root - fortunately, neither do the solutions.

jamesdean · May 8, 2011

Thanks for deleting the post from orscctx with the video about resetting the EVO and restoring the contacts.

Not only does the reset not fix the rebooting issue, the video does not explain the other consequences associated with a factory reset including but not limited to the loss of all custom screen settings and market applications. Not to mention the fact that a better and in my opinion the proper way to restore your contacts is through Google.

Kelmar · May 12, 2011

Wife's phone has been doing this for the past few weeks.

Stock (not rooted). Factory reset didn't help. Still reboots at random with NO apps installed. Phone NOT warm or in use at time of reboots.

Maybe it's time to get it replaced.

EarlyMon · May 12, 2011

If you have one handy, try a spare battery?

Otherwise - let us know which one she gets.

Kelmar · May 12, 2011

Tried that too.

She'll be going in this weekend to have them tell her there is nothing wrong with it

EarlyMon · May 12, 2011

Bummer. Especially with the new stuff not out yet, except for the Echo and Nexus S.

The new 4" Kingdom is looking pretty sweet - and of course - the Evo 3D - and no doubt an SGS2-like Epic must be coming.

No dates, tho.

slith003 · May 13, 2011

any idea if angry birds rio is causing phone problems. while playing angry birds rio my phone keeps rebooting, the phone is not hot though.

PyroSporker · May 17, 2011

HTC, Sprint, are you guys reading this?

LG Optimus 2X random reboot, freeze bug fixed - Phone Arena

AHWagner · Jul 22, 2011

dornier said:
I haven't experienced the dreaded reboot in a while, until this past weekend. I was using google navigation and then received a phone call. In the middle of the call, reboot! This random reboot issue needs to be addressed, but looks like it's too random for HTC to figure out.

jamesdean said:
That's the way mine started out and then it progressed to when the phone got hot it did it consistently. I ultimately had to replace the phone.

This is what is happening to me. I first started noticing it happening to me about a month ago.. with the mobile data on and GPS. My EVO would reboot by itself. Now I notice that it seems to reboot and constantly reboot (on a cycle) when the phone is warm or hot.

Do I ultimately have to replace my evo at Sprint to fix this issue? It is quite annoying.

I know its a overheating issue because if I take the battery off and leave the battery and phone next to the airconditioner for a while, then boot the phone, it works fine until its hot to touch.

Any help is much appreciated!

stevenw00 · Jul 27, 2011

My wife and I have both been having this issue for quite some time (2+ months for me, and 4+ months for my wife.) We went into the Sprint store last night and after the tech spent an hour w/ our phones he said he had them fixed and they wouldn't loop anymore. I asked what the problem was and he said that my cache needed cleaned (which I had done several times recently) and my wife's needed another update (which she had already done.) I told him I'd be sure to ask for him when our phones had the problem again. Within one minute in the parking lot both of our phones were boot looping again. We had to order new phones (at our expense of course.)

I don't care if this is a Sprint or HTC problem, someone better step up or we'll be going elsewhere.

ocnbrze · Jul 27, 2011

stevenw00 said:
My wife and I have both been having this issue for quite some time (2+ months for me, and 4+ months for my wife.) We went into the Sprint store last night and after the tech spent an hour w/ our phones he said he had them fixed and they wouldn't loop anymore. I asked what the problem was and he said that my cache needed cleaned (which I had done several times recently) and my wife's needed another update (which she had already done.) I told him I'd be sure to ask for him when our phones had the problem again. Within one minute in the parking lot both of our phones were boot looping again. We had to order new phones (at our expense of course.)

I don't care if this is a Sprint or HTC problem, someone better step up or we'll be going elsewhere.

so i had the same issue a few months ago. i was also having random reboots. i finally took it in and they supposedly cleaned up my software and gave my phone back to me saying that it was fixed. went to the parking lot and it rebooted. went back to the store. i wanted to show them that it was not fixed so i played pandora, both sprint navigation and google nav., and it rebooted. i showed the tech this and they ordered me a refurbished evo. and i have not had any issues so far.

just thought i would share my story with you. i would definitely have it replaced with a new or refurbished one.

XOS THW · Aug 2, 2011

I too have this issue and frequent reboots. It doesn't matter what app i'm using, though it always happens when I leave the app.

i.have.droid · Aug 2, 2011

My phone has rebooted a couple of times when on a call..it takes FOREVER to reboot my phone.

I also noticed this after a battery pull I did yesterday. The phone took forever to reboot..stayed on the 4G screen for well over 3 minutes before finally loading.

I am wondering if this is some kind of app issue that is causing the slow reloads.

Help Evo Rebooting on its own

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