Ok, so I was on my way back to Atlanta, GA from Virginia yesterday and I received a phone call from a friend who needed me to send them an email. So, I put them on speakerphone and tried to send it per their request. Didn't work, chalked it up to driving through bad coverage areas, told her I'd do it when I got home. A few hours later (when I was back in my home coverage area with full 4g service), I try to browse the web while on a phone call, didn't work. Tried calling different people on different cell networks as well as landlines and tried to browse the web. Again, didn't work. I did profile as well as prl updates, tried updating the firmware, nothing worked, so I called Sprint.
I explain to them what my problem was then they gave me the whole 'lets reboot your phone and do updates' routine which I had already done myself, then got transferred to tech support. My jaw almost hit the floor when the moron on the other line told me and I quote "I'm sorry sir, but I'm pretty sure the Evo4G was never able to browse the web while on a phone call..." We then went back and forth for a half an hour about how the Evo4g IS able to do browse the web while on a phone call, and that thats why I bought the damn thing, and that I have been doing such for 7months since I bought it. I got transferred 3 more times til I got a Sprint employee who actually had the Evo as their personal phone. She almost gave me another heart-attack when she said the same thing, that the Evo was never able to browse the web while on a phone call unless connected to wifi but admitted she had never tried to do such. She had a coworker call her phone, tried to go browse the internet and couldn't do it, then also said the 3g/4g icon in her notification bar disappeared when a call was connected and that it had never done that before (one of the symptoms of my problem), after, I was promptly hung up on by this woman. What the hell is going on, this just started yesterday on the 11th for me, is this happening to anyone else? Or any related problems?
I explain to them what my problem was then they gave me the whole 'lets reboot your phone and do updates' routine which I had already done myself, then got transferred to tech support. My jaw almost hit the floor when the moron on the other line told me and I quote "I'm sorry sir, but I'm pretty sure the Evo4G was never able to browse the web while on a phone call..." We then went back and forth for a half an hour about how the Evo4g IS able to do browse the web while on a phone call, and that thats why I bought the damn thing, and that I have been doing such for 7months since I bought it. I got transferred 3 more times til I got a Sprint employee who actually had the Evo as their personal phone. She almost gave me another heart-attack when she said the same thing, that the Evo was never able to browse the web while on a phone call unless connected to wifi but admitted she had never tried to do such. She had a coworker call her phone, tried to go browse the internet and couldn't do it, then also said the 3g/4g icon in her notification bar disappeared when a call was connected and that it had never done that before (one of the symptoms of my problem), after, I was promptly hung up on by this woman. What the hell is going on, this just started yesterday on the 11th for me, is this happening to anyone else? Or any related problems?
