Help Loss of Service (LOS) error and status of fix

LxMxFxD · Sep 27, 2011

If you are getting signal drops (not everyone is, but many are) this is a very real issue that sprint has finally acknowledged exists.

The current status is: Sprint and samsung are aware of issue. Rumor is fix release coming October 19 I have no confirmation of this, if anyone can confirm please post here.

10/10: The Fix suggested in post #37 did not help my reception issue for ME. Others with more LOS issues may benefit from it, however. Following the steps only took 5 minutes but did not solve the issue for me.

10/6: User in post #203 mentioned the following:

just spend 2 hours on phone tree.. customser service, retention, tech support, tech support adivsoroi, retention, and retention supervisor. in the end? October 19th is their internal note on a FIX for THIS problem. so if you have a hardware problem. go replace it. i am going now to get it check out, and if it fail again i guess it is time for iphone 4s as much as i hate it.

10/4: Still no fix yet. Yesterday (10/3) I had 2+ hours of my phone sending callers straight to voicemail and texts not received! I called sprint and they just told me to wait for the software fix.

Please read the following thread:

Sprint Community: Loss of Signal on Samsung Epic 4G Touch

Sprint employee Shane_M says:

@Everyone who volunteered to help out in providing additional information and logs: thank you so much, received great examples and response from everyone and it helped expedite getting this issue identified and properly documented, it will be resolved in the next maintenence release.

He continues with:

We don't have an estimated date for the update yet, as soon as I get more information though I will be sure to post it.

Another user who has contacted sprint said:

I just got off the phone with Sprint. Everyone should be aware, they have no ETA on a fix for this and are blaming Samsung. They will not except returns on these phones outside of the 14 day window, and will not refund your activation fee unless you escalate it. The best thing to do at the moment is return the phone, and wait for a fix.

Making this a sticky would probably be helpful as i'll update this post when/if it gets fixed

Androidcurious · Sep 27, 2011

I just got off the phone with Sprint. Everyone should be aware, they have no ETA on a fix for this and are blaming Samsung. They will not except returns on these phones outside of the 14 day window, and will not refund your activation fee unless you escalate it. The best thing to do at the moment is return the phone, and wait for a fix.

I'll never understand how anyone would put up with that answer. If my phone suddenly stopped working, you better believe they're going to replace it with one that does - whether it's a new Epic or not. If Sprint stood firm, I'd sell the phone, go to a different carrier, and they can chase me for the ETF.

bucsfan · Sep 28, 2011

i came over from at&t and i cant believe how bad the service is its like im being punked
like it cant be this bad but it is smh

Kori_Tamashii · Sep 28, 2011

bucsfan said:
i came over from at&t and i believe how bad the service is its like im being like it cant be this bad but it is smh

According to the rep I spoke with last night, there's a software update/fix pending, called MR1. There isn't a release date for it, but it's coming.

bucsfan · Sep 30, 2011

bump......

Skrillex · Sep 30, 2011

This info may suck but it is true. I personally (and LOTS of others) experienced had this SAME EXACT PROBLEM with the Nexus S 4G. Sprint reps never told me the same story after many, many calls and it took months before the software update fix (GRJ90) was released. When it did release it did NOT fix the problem at all and it was actually a Trojan horse that killed the free/unlimited wifi hotspot and tether the Nexus S is originally built with. If you don't believe me go to the Nexus S 4G forum and find the old posts yourself. Samsung does many things right with their cell phones (displays, processors, battery life, weight) but radio hardware and radio driver software seems to be a BIG problem for them which totally sucks because unless you live on top of a Sprint cell tower it makes your device the worlds fanciest mp3 player. I don't believe a software update will fix anything unfortunately...

LxMxFxD · Oct 1, 2011

As of 10/1/2011 this issue still exists.

LxMxFxD · Oct 2, 2011

The following is what i've experienced with my own Epic 4g touch when compared to an evo 4g. This is taken from thread mentioned in first post, on page 12:

On a different note I did another side by side test with opensignal on my way home from work. The drive took about 32 minutes so I left the graph running on opensignal using 3G.

SGS2 - Highest signal strength and lowest signal strength. Topped over 24asu and dipped below 8asu. Seemed to spike up and down often. (spiky graph)
Photon - Stayed consistant. Straight line right above 16asu except at the end of my trip where it dipped for just under the 16asu point. (straight line)
Evo3D - Seemed to be more stable than the SGS2. Highs and lows not as extreme like with the SGS2. Hovered right above and below the 16asu point. (blocky graph like something you'd see in TRON).

Jore · Oct 2, 2011

Was in Walmart today, where my EVO worked flawlessly with data, and the TOUCH was basically non-existent with data.......frustrating!

I love the phone....but maaan....very furstrating!

Kori_Tamashii · Oct 2, 2011

Jore said:
Was in Walmart today, where my EVO worked flawlessly with data, and the TOUCH was basically non-existent with data.......frustrating!

I love the phone....but maaan....very furstrating!

That's one of the same place I have the issue. My Evo Shift worked perfectly in Walmart (and other stores), but the Touch roams like a cow.

timmyhawk1983 · Oct 2, 2011

agreed ... just about every 2-3 hours my signal just goes NO .. and i have to reset my phone just to get service back on it .. which is like 2-3 bars .. update sooooon plz lol .. i thought it was becuz of rooting ... this is the first adroid device ive rooted coming from from windows devices not rooting with the evo nor epic 4g

Samsmalls · Oct 4, 2011

Yep I caught the virus also didn't even notice for about a half hour car ride on the same express wayI use all the time! Not kool I missed a few calls & text mesgs. I tried turning the 3g radio on/off but was unable to regain service without a reboot. Signal was dead to the world! Funny thing is the 4G radio was active & responsive! Not so funny part was my batt. Drained about 7% during this fiasco....

jlear3 · Oct 4, 2011

Everyone posting should say if they've rooted or never done anything, I (And I'm sure others) would like to know

thanks!

I never got los on my first phone until root, now on my second I haven't rooted nor have I gotten LOS for the past week... KNOCK ON WOOD!!!!

Kori_Tamashii · Oct 4, 2011

Nope. Never rooted.

Samsmalls · Oct 4, 2011

Stock O.M.E.

bad1550 · Oct 4, 2011

Got my first loss of signal today. I purchased mine from Radio Shack on Sept 16 and my receipt says returns until Oct 16.

If I return by Oct 16 to Radio Shack do I still get hit with Termination fee from Sprint because of their 14 day return policy?

LxMxFxD · Oct 4, 2011

bad1550 said:
Got my first loss of signal today. I purchased mine from Radio Shack on Sept 16 and my receipt says returns until Oct 16.

If I return by Oct 16 to Radio Shack do I still get hit with Termination fee from Sprint because of their 14 day return policy?

Radioshack just hasn't updated their receipt policies. THe new 14 day returns only went into effect on 9/9 so maybe radioshack wasn't on the ball about it.

I'm pretty sure radioshack will not take your phone back, period, after the 14 days. If you try though, post your results. I'm really curious

unplugged1 · Oct 4, 2011

bad1550 said:
Got my first loss of signal today. I purchased mine from Radio Shack on Sept 16 and my receipt says returns until Oct 16.

This is an interesting legal dilemma, and one I thought would occur because of the lack of notice given by Sprint.

Radio Shack is bound by their receipt and for this reason, Radio Shack is not an issue. However, Sprint will be the one to enforce the 14 day limit so far as their decision to waive the early termination fee (ETF). This will depend upon at what time Sprint provided YOU notice of their ETF waiver being 30 days or 14 days. Sprint cannot simply retroactively apply their ETF. They are bound by what you were told at the time of purchase.

In other words, the contract you were provided by Sprint either stated 14 days or 30 days for the ETF waiver. That will be what you are stuck with.

theboss924 · Oct 4, 2011

I am a Sprint tech and I have only seen this issue on rooted Epic Touches that come in. After rooting my own device, it happened....once I flashed the stock kernel back and then the stock rom with pre-root, everything has been fine and I have NEVER....EVER....EEV EV EV EV EV EV EV EVER lost signal again lol

bad1550 · Oct 4, 2011

theboss924 said:
I am a Sprint tech and I have only seen this issue on rooted Epic Touches that come in. After rooting my own device, it happened....once I flashed the stock kernel back and then the stock rom with pre-root, everything has been fine and I have NEVER....EVER....EEV EV EV EV EV EV EV EVER lost signal again lol

I am within 30 days of my Radio Shack purchase and awaiting them to get in new stock and exchange.

Hopefully new one will be better as not many people are having this issue I was told.

you2 · Oct 5, 2011

Note that CA folks still allowed 30 day via state law.

unplugged1 said:
This is an interesting legal dilemma, and one I thought would occur because of the lack of notice given by Sprint.

Radio Shack is bound by their receipt and for this reason, Radio Shack is not an issue. However, Sprint will be the one to enforce the 14 day limit so far as their decision to waive the early termination fee (ETF). This will depend upon at what time Sprint provided YOU notice of their ETF waiver being 30 days or 14 days. Sprint cannot simply retroactively apply their ETF. They are bound by what you were told at the time of purchase.

In other words, the contract you were provided by Sprint either stated 14 days or 30 days for the ETF waiver. That will be what you are stuck with.

Kori_Tamashii · Oct 5, 2011

theboss924 said:
I am a Sprint tech and I have only seen this issue on rooted Epic Touches that come in. After rooting my own device, it happened....once I flashed the stock kernel back and then the stock rom with pre-root, everything has been fine and I have NEVER....EVER....EEV EV EV EV EV EV EV EVER lost signal again lol

But as stated before, not everyone who is having this problem has a rooted device.

The8thst · Oct 5, 2011

you2 said:
Note that CA folks still allowed 30 day via state law.

MN is also still at the 30 day return period. It will change to 14 days in November.

The8thst · Oct 5, 2011

theboss924 said:
I am a Sprint tech and I have only seen this issue on rooted Epic Touches that come in. After rooting my own device, it happened....once I flashed the stock kernel back and then the stock rom with pre-root, everything has been fine and I have NEVER....EVER....EEV EV EV EV EV EV EV EVER lost signal again lol

My phone is still bone stock (except for about 10 apps), and I still have problems with LOS, Data Lockups, and overall low signal.

In general the Epic Touch has more signal problems than my Moment that I was using until last week. I routinely have to toggle 4G on/off to get 3G data to connect.

LxMxFxD · Oct 5, 2011

The8thst said:
My phone is still bone stock (except for about 10 apps), and I still have problems with LOS, Data Lockups, and overall low signal.

In general the Epic Touch has more signal problems than my Moment that I was using until last week. I routinely have to toggle 4G on/off to get 3G data to connect.

Yeah despite what the supposed sprint tech said, this is not related to root. I had my issues before I rooted my phone, and it continues after. I have no modified kernel, just root.

Help Loss of Service (LOS) error and status of fix

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