Hey everybody, first time poster
I've been following this thread some several thousand messages ago haha.
So I was inspired by Hansolo and wrote Verizon execs and I actually got a phone call back!
(Not much about the Nexus, to skip straight to that, jump below) I wrote not just about the Nexus but...
- My Droid's service has diminished since the installation of 4g in our area.
- $300 for a phone that only lasts 18 out of the 24 months of a contract is total crap. My OG Droid is on its last leg. Phones' lifespans should last considerably longer for the price we pay.
- My phone has an ever increasing number of problems as it ages.
- The Bionic, and now Nexus, release fiascoes are ridiculous.
I didn't get much of a response but wanted to go ahead and share. YES, a CS rep, Ron T., from the executive's office did call me back. That in and of itself is impressive. Nice to see a company caring enough to call me. But honestly that's as good as it got.
I didn't get anything like Hansolo (no $50 credit, no offer for a replacement phone, etc, I've been a customer for 10+ yrs) The
real sad thing about it is that they never once even said something like "I'm sorry sir, is there anything we can do to improve your experience?" They never once just offered to help, in any way. Just a simple "I'm sorry, what can I do?" That should be minimal, standard Customer Service. While the guy was friendly, he pretty much just gave me the... This is how it is, deal with it approach. The most "helpful" thing he mentioned was reminding me I could use my warranty replacement policy (which I pay 6.99 for) to get a new phone. That's it.
I appreciate Verizon getting back with me. They said they understand my concern. But they never offered any help with an appology. In the end I don't know that it made any bit of a difference. There was no pledge to improve the service coverage experience. I was told prices and plans aren't changing and they only "hope" the quality of technology improves. They're doing what they can about the Nexus.
Nexus info: The only thing the guy mentioned was he hadn't heard about any problems causing a delay (not so sure that I believe him there). The volume bug in the UK is tied to the radios and frequency over there, theoretically shouldn't have any impact in the US. And they'll release it by Christmas. It isn't much of anything, but it's what I got.
In short, I thank them for the call, but they really did nothing in the line of caring to make sure my experience with them is a positive one. Thanks for nothing VZ.