Warning! Voicemail doom!

OMG SAME THING HAPPENED TO ME!!! I hate it so much I have to missed voicemails and it won't go away! Im calling Virgin Mobile tomorrow

Many of us have this problem. It's frustrating.

Thanks for the heads up OP! I think it would be a good idea to just delete any existing voice messages that you have. Just to be safe.

UG! What's frustrating is I knew about this and I made sure I didn't have any voice mails but I turned off both phones to do the activation and someone called and left a voice mail when I was in the middle of the activation process! What are the odds that would happen?

same thing happend to me, i still havent figured out how to fix it.

I just called and supposedly they reset my voice mail. I'll know by the end if today if it actually worked

Is it possible to get switched back to the old voicemail system if we want to hear the old voicemails still, or is the only option to clear them?

Didn't work. I just got the voicemail notification. Guess I'll try again tomorrow

mastersoup said:

They said they were having iissues yesterday maybe it's continued. However when I called back they had reset my VM, at that point I cleared dara on the phone app one more time and it's stayed gone.

So yeah after they say it's cleared, then clear data on "phone"

Click to expand...

Just gave that a shot. Ty

Lol... It's already reappeared. I wonder I'd my only option is going to be reactivating the old phone just to clear the messages

My vm doesn't even work. It gets a busy signal and when I call it from my phone, there's a weird chime that plays.

Only other option would be to get a new #, im still getting the notification after they said they reset my voicemail...I'm getting pissed

Can you only do one ESN swap per day? I was going to try to go back to my old phone, but it won't let me swap it back.

Switching back to the old phone doesn't work. I am still on the new voicemail system.

What triggered the voicemail switch? Was it all people on the $25/month plan?

I'm still getting the voicemail notification BS...

This needs a fix ASAP

Yes! Just got off the phone with tech support. Seems like they were able to resolve it somehow. My guy didn't know much about it, but he contacted another person (level 3?) and now it's fixed.

I would do exactly what mastersoup said.

Add another phantom voicemail victim. I currently have a ticket in for escalated support and am waiting for a response.

I had this issue. It took me 3 calls on different days before the tech support guy actually issued a true reset of my voicemail, and now it works fine. I had the busy signal issue also. It IS fixable, just keep bugging them and go straight up to their technical support people each time you call them, and eventually one of them will actually reset your voicemail properly.

I transferred from Triumph to Evo last Wednesday 6/6. I could not access Voicemail for 24 hours. Had the busy tones thing. That got fixed on 6/7. I have however had the voicemail notification now for 6 days. I spent 3 hours on the phone with them on 6/6 and another 3 hours on 6/7. Then on 6/8 I was literally on the phone with the Social Networking/Executive escalation department from 8am-3pm (7 hours) with only a few short 20 minute intervals when they were going to call me back. Then Spent 3 plus more hours today and still no luck..They escalated the issue on Friday to a department called NOBS or something like that. Told me it would take 24-72 hours. As of today I found out they incorrectly escalated it so they got an erroneous answer and they had to freaking do it again. I might get an answer tomorrow. In the meantime I spoke to a level 3 tech that had no idea there were 2 voicemail systems. So he spoke to a couple of other areas. He had me do yet another factory data reset. (3rd in a week) still not fixed other than now I have to re-load and customize all my apps again. More than one person said I should return the phone for a replacement. I can do that but I know good and well it is not the handset. I have missed client appointments due to being on the phone with them, I took the afternoon off today because we were supposed to be able to fix it. I even sent them this thread. This is insane! I told them if it is not fixed by tomorrow then I will port to another carrier and if the port goes through before they fix the issue the new carriers wins! I really do not want to because the phone works good besides the stupid voicemail notification. I just can't believe how F'd up they are. I feel sorry for all the people that decide to get an iPhone thru Virgin when they get them later this month. Guarantee Virgin really messes that up. And an iPhone 4s thru Virgin is going to retail for $649.

I just opened up a trouble ticket after waiting on the phone for almost an hour trying to explain the problem - my trouble ticket number is ... 3-501174-886741. If they get this fixed, I would use this trouble ticket as a model of your issue (b/c the things that takes forever is the tech working with the vmail l3 folks, and running thru the basics.)

--Adrian