Help Software update service unavailable

Drunder40 · Oct 1, 2012

Hi, When I go to check for updates I get pop up titled "Service Unavailable" and below that it tells me how to check for system updates..

I have been seeing this now for a few days... Anyone else seeing this?

Wiondering if it is really down..

Just curious..

Thanks

SDCoastie · Oct 1, 2012

I am getting this now as well. Last check was on September 29, since that point I can't check for any updates.

murzz · Oct 1, 2012

Not sure whats up, im getting the normal "no update available" due to the fact that there isnt one available :rolleyes:

NJRonbo · Oct 1, 2012

Actually...

There is one available.

About a week or two ago an update was pushed.

You'll know you got it if there is a new brightness slider at the top of your NOTIFICATIONS pull down screen.

....but not everyone has been able to get it.

My friend and I bought our phones at the same time. We are both on AT&T. The update was pushed to me, but not him. He is reading some other people are having problems too.

So, those of you not getting updates (or at least that particular one), you may have an issue.

A bad sim card has been suggested as a possible blame, but I can't confirm that.

Drunder40 · Oct 2, 2012

NJRonbo said:
Actually...

There is one available.

About a week or two ago an update was pushed.

You'll know you got it if there is a new brightness slider at the top of your NOTIFICATIONS pull down screen.

....but not everyone has been able to get it.

My friend and I bought our phones at the same time. We are both on AT&T. The update was pushed to me, but not him. He is reading some other people are having problems too.

So, those of you not getting updates (or at least that particular one), you may have an issue.

A bad sim card has been suggested as a possible blame, but I can't confirm that.

May have forgot to mention that I am on Verizon in the US in my OP. Prior to Sept 28th I would get "No updates available" but since then all I get is service unavailable so it appears I may not be the only one.. Hopefully this will get resolved sooner than later.

liquidchrome · Oct 2, 2012

i'm also getting this same error. last update was Sept. 30.
Also on Verizon.
I thought maybe because I connected to Samsung Kies software it might've messed with update settings but i tried connecting and disconnecting and still same error.
Also tried a sim pull and reboot still no luck.
Exact error message:

Service Unavailable -
To check for system updates, go to Settings > About device when service is available. - [EXIT]

Umm... that's the same steps I just did fool.

javikid · Oct 2, 2012

You need a new SIM card from Verizon. I had the same problem.

socalkidd82 · Oct 2, 2012

javikid said:
You need a new SIM card from Verizon. I had the same problem.

It has nothing to do with the SIM card, I have this same issue and I switched out the SIM card twice now and its still the same thing with no change what so ever.

GTWalling · Oct 2, 2012

It could be with JB being pushed in Poland, the servers are just overloaded with people checking.

Drunder40 · Oct 3, 2012

liquidchrome said:
i'm also getting this same error. last update was Sept. 30.
Also on Verizon.
I thought maybe because I connected to Samsung Kies software it might've messed with update settings but i tried connecting and disconnecting and still same error.
Also tried a sim pull and reboot still no luck.
Exact error message:

Service Unavailable -
To check for system updates, go to Settings > About device when service is available. - [EXIT]

Umm... that's the same steps I just did fool.

This is exactly what I am seeing. It's been doing this since Sept 28th for me. Has anyone seen anything official from Verizon identifying this issue?

arche3 · Oct 3, 2012

Same issues with my vzw s3.

laptopquestion · Oct 3, 2012

arche3 said:
Same issues with my vzw s3.

For what it is worth, my Verizon Wireless based 32GB S3 was automatically updated via OTA to IMM76D.I535VRALG7 last week.

The About device -> Software Update option currently returns:

No new software update available.

steveu694 · Oct 5, 2012

Same issue here. Vzw gs3 started doing it today. Anyone know what's going on?

Drunder40 · Oct 5, 2012

GTWalling said:
It could be with JB being pushed in Poland, the servers are just overloaded with people checking.

Not likely.... my wife has exact same phone and she gets the "no updates available". Every day since Oct 1, we both check, I get service unavailable she gets no updates..

There a couple more posts on the verizon facebook page on this issue.. ZGN (nothing heard) from Verizon.

Hogan773 · Oct 5, 2012

I am on AT&T and have NEVER been able to connect to their "server"

mine always comes back with "Server is unavailable.....phone will automatically check again within 48 hours"

I'm feeling like there is some problem with either my phone or the server where maybe my phone is trying to connect to a bad server address or something, but I have no idea how to see that or change it.

Since I think I'm only missing the "brightness slider" small update, which I don't really care about, I haven't taken the time to pursue further.

Any ideas?

Fatfreeyogurt · Oct 6, 2012

I was able to check for an update in sep. 30th and now my symptoms are the same as you guys! Service Unavailable WTF? If there was such a issue I dont get why verizon cant send a message to all s3 users. Cell phone companies never notify their customers when there is an issue with one of their devices.

kalaster · Oct 6, 2012

I had the same problem, I went to vzw store today to have them figure it out, they were baffled, but they swapped out the sim card and walah!! It works now! I have no idea why it worked. Makes no sense. But give it a shot guys, they didn't charge me because of the issue, don't just ask for a new sim card, show them what's wrong, and they'll give it to you.

steveu694 · Oct 6, 2012

At Verizon as we speak. Just demanded a new sim card and the problem is fixed!

Arms_Reach · Oct 6, 2012

I noticed a few days ago while checking for new software. I came here to start a thread, but it looks like a common problem. I'll sit back for a while and see what you guys figure out. I'm on Verizon.

BTW: For those with brightness issues, you should give Lux Auto Brightness a shot. It's so much better than the native auto adjust. It will adjust before you can open the lock screen, and it won't continuously adjust while you are looking at the phone, stressing your eyes out. I don't feel the need for a brightness slider in the notification bar anymore. I certainly did before.

leks1075 · Oct 6, 2012

I just got sent my AT&T update. I now have a brightness slider on the NOTIFICATIONS pull down screen.

Jerethi · Oct 6, 2012

I'm experiencing this problem as well. I'm on Verizon. Some report that a new SIM card fixes it, others don't.

What I want to know is how the problem arose in the first place! I was able to check for updates after I got the most recent update. What changed that is now causing this error?

steveu694 · Oct 6, 2012

Jerethi said:
I'm experiencing this problem as well. I'm on Verizon. Some report that a new SIM card fixes it, others don't.

What I want to know is how the problem arose in the first place! I was able to check for updates after I got the most recent update. What changed that is now causing this error?

Good question, man. Who knows? All I know is I heard the SIM swap did the trick. Did it today and it did indeed work.

laptopquestion · Oct 6, 2012

steveu694 said:
Same issue here. Vzw gs3 started doing it today. Anyone know what's going on?

Fatfreeyogurt said:
I was able to check for an update in sep. 30th and now my symptoms are the same as you guys! Service Unavailable WTF? If there was such a issue I dont get why verizon cant send a message to all s3 users. Cell phone companies never notify their customers when there is an issue with one of their devices.

steveu694 said:
At Verizon as we speak. Just demanded a new sim card and the problem is fixed!

Jerethi said:
I'm experiencing this problem as well. I'm on Verizon. Some report that a new SIM card fixes it, others don't.

What I want to know is how the problem arose in the first place! I was able to check for updates after I got the most recent update. What changed that is now causing this error?

steveu694 said:
Good question, man. Who knows? All I know is I heard the SIM swap did the trick. Did it today and it did indeed work.

For what it is worth, this problem doesn't seem like a Verizon Wireless system wide issue.

My About device -> Software update -> Check New option works as expected.

No new software update available.

Status
Software is up to date

Status last checked on
08:44PM, Oct 06 2012

Jerethi · Oct 6, 2012

steveu694 said:
Good question, man. Who knows? All I know is I heard the SIM swap did the trick. Did it today and it did indeed work.

Interesting. Good to know. For what it's worth, I've seen at least one person report that a factory reset fixed it too.

It would be nice if Verizon issued a statement of some sort about this, or at least informed their reps to inform people who call in with this problem!

jasonsha · Oct 7, 2012

New sim card fixed the problem for me

Help Software update service unavailable

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