Help Multiple problems with my Note 3

moustafaatchy · Jun 26, 2014

I have Note 3 SM-N9005
It has been working fine for 3 weeks
1- Then suddenly when I removed the S-Pen the device would hang for a few seconds then respond .. when I put it back in the phone also hangs for a few seconds
2- I then found out that the Camera doesn't work giving me the error: "Warning: Camera Failed"
3- The phone hangs many times
I tried restoring a backed up Rom with no change

Then I gave it to someone who tried to flash software with no luck .. he opened it and told me it's a RAM problem and needs to be replaced
I couldn't find someone with similar problems, but someone said on some website that the camera failed error could be due to separated camera from the motherboard .. and it can be repaired. Don't know about the other problems though.

I have rooted the phone making it Warranty voided, so I can't send it to warranty service

So is there anyone who knows what is the problem really ?
I find no problem on Recovery mod and half the time the system doesn't hang

Hope someone can help
Thanks

Digital Controller · Jun 27, 2014

Do you actually know if your warranty has been voided and Knox been tripped?

Typically even if this happens, your carrier could care less, they just want you to keep coming back and buying devices and going on contracts there. So you could try that.

Otherwise have you perhaps maybe thought about restoring it to stock? You can do this by putting the device in download mode and flashing the stock firmware back to your device.

moustafaatchy · Jun 27, 2014

Digital Controller said:
Do you actually know if your warranty has been voided and Knox been tripped?

Typically even if this happens, your carrier could care less, they just want you to keep coming back and buying devices and going on contracts there. So you could try that.

Otherwise have you perhaps maybe thought about restoring it to stock? You can do this by putting the device in download mode and flashing the stock firmware back to your device.

First, thanks for your reply
I know I voided my warranty because I called customer service and they confirmed that if I have a hardware problem in the motherboard they would replace it on my expenses as my warranty has been voided.

As for the stock firmware, I've already tried that with no luck :\

Digital Controller · Jun 27, 2014

Well if you already tried going back to stock and still have this issue it sounds like it might be hardware related.

Have you tried downloading any other camera apps? Like Google's Camera app?

Otherwise you might want to see about getting it replaced. I am still confused on how customer service knows your warranty has been voided. If you followed root guides properly and such then it shouldn't be voided.

moustafaatchy · Jun 27, 2014

Digital Controller said:
Well if you already tried going back to stock and still have this issue it sounds like it might be hardware related.

Have you tried downloading any other camera apps? Like Google's Camera app?

Otherwise you might want to see about getting it replaced. I am still confused on how customer service knows your warranty has been voided. If you followed root guides properly and such then it shouldn't be voided.

Google camera doesn't work either

Download mode shows: "Knox Warranty Void: 0x1"
I asked about it and they say warranty is voided

Digital Controller · Jun 27, 2014

moustafaatchy said:
Google camera doesn't work either

Download mode shows: "Knox Warranty Void: 0x1"
I asked about it and they say warranty is voided

Ugh yeah, when Knox is still intact it will read 0x0, so yes your Knox counter has been tripped, unfortunately, but it still sounds like your issue is hardware related.

Have you looked into any of the do-it-yourself guides?

moustafaatchy · Jun 27, 2014

Digital Controller said:
Ugh yeah, when Knox is still intact it will read 0x0, so yes your Knox counter has been tripped, unfortunately, but it still sounds like your issue is hardware related.

Have you looked into any of the do-it-yourself guides?

No, but I gave to someone that opened it and told me it's a RAM problem and needs to be replaced

The problem is the RAM isn't available yet, and I'm worried it may not be a RAM problem

Can you give me a link to these guides ? I would like to take a look anyway

Digital Controller · Jun 27, 2014

moustafaatchy said:
No, but I gave to someone that opened it and told me it's a RAM problem and needs to be replaced

The problem is the RAM isn't available yet, and I'm worried it may not be a RAM problem

Can you give me a link to these guides ? I would like to take a look anyway

Well I was just wondering if their were any out there. If it isn't available yet then you can't buy any to do a replace it yourself kind of thing.

Your only option then is to send it in to be looked at. I still implore you to go to your carrier store and talk to them.

moustafaatchy · Jun 27, 2014

Digital Controller said:
Well I was just wondering if their were any out there. If it isn't available yet then you can't buy any to do a replace it yourself kind of thing.

Your only option then is to send it in to be looked at. I still implore you to go to your carrier store and talk to them.

Actually I bought it from another country and I would have to send it there
I talked to Samsung employee in my country and called the one in the other country, they both told me they would replace the whole motherboard at my expenses :\

But anyway, thanks for your time and effort

Digital Controller · Jun 27, 2014

moustafaatchy said:
Actually I bought it from another country and I would have to send it there
I talked to Samsung employee in my country and called the one in the other country, they both told me they would replace the whole motherboard at my expenses :\

But anyway, thanks for your time and effort

Well if anything, it shouldn't be too bad to replace them. Maybe like 100$ tops, if it was more than that I would be extremely surprised.

moustafaatchy · Jun 27, 2014

Digital Controller said:
Well if anything, it shouldn't be too bad to replace them. Maybe like 100$ tops, if it was more than that I would be extremely surprised.

Actually replacing the motherboard would cost me 3000 EGP which equals 400$

Replacing the RAM (which isn't available yet) outside Samsung would cost me about 140$

Digital Controller · Jun 27, 2014

moustafaatchy said:
Actually replacing the motherboard would cost me 3000 EGP which equals 400$
Replacing the RAM (which isn't available yet) outside Samsung would cost me about 140$

Um what....that is really ridiculous. Really good computer motherboards don't even cost that much.

I am really sorry for this predicament

moustafaatchy · Jun 27, 2014

Digital Controller said:
Um what....that is really ridiculous. Really good computer motherboards don't even cost that much.

I am really sorry for this predicament

A little update, I flashed a new ROM (AOSP Resurrection Remix) and the camera worked, but not video camera .. and it stops after a while
Still can't play videos or call someone

Digital Controller · Jun 27, 2014

moustafaatchy said:
A little update, I flashed a new ROM (AOSP Resurrection Remix) and the camera worked, but not video camera .. and it stops after a while
Still can't play videos or call someone

If you're on 4.4.2 have you tried flashing the updated bootloader and such and seen what kind of effect that had on it?

[Firmware][Guide][Q&A] FIRMWARE MIRROR / OTA & ROOT GUIDE / TECHNICAL Q&A - xda-developers

moustafaatchy · Jun 28, 2014

Digital Controller said:
If you're on 4.4.2 have you tried flashing the updated bootloader and such and seen what kind of effect that had on it?

[Firmware][Guide][Q&A] FIRMWARE MIRROR / OTA & ROOT GUIDE / TECHNICAL Q&A - xda-developers

No, I just tried flashing the 4.4.2 firmware
Can you guide me a little more please ?

moustafaatchy · Jun 28, 2014

BTW I have the international Note 3 not the Verizon

Digital Controller · Jun 28, 2014

moustafaatchy said:
BTW I have the international Note 3 not the Verizon

Sorry! I totally forgot to ask you what version you had :eek:

Anyhow, this guide should assist you

N9005XXUEND6 Android 4.4.2 Stock Firmware Arrives for Galaxy Note 3 LTE

moustafaatchy · Jun 28, 2014

Digital Controller said:
Sorry! I totally forgot to ask you what version you had

Anyhow, this guide should assist you

N9005XXUEND6 Android 4.4.2 Stock Firmware Arrives for Galaxy Note 3 LTE

These are the steps that I followed before .. But it says nothing about bootloader or other stuff !!

Digital Controller · Jun 29, 2014

moustafaatchy said:
These are the steps that I followed before .. But it says nothing about bootloader or other stuff !!

If you followed that and installed that firmware then your bootloader should be included in that and already be up-to-date, which unfortunately dashes my hopes in that category of trying to fix the issue you're having.

moustafaatchy · Jun 30, 2014

Digital Controller said:
If you followed that and installed that firmware then your bootloader should be included in that and already be up-to-date, which unfortunately dashes my hopes in that category of trying to fix the issue you're having.

Well, thanks anyway for your help

It's really appreciated

Digital Controller · Jul 1, 2014

moustafaatchy said:
Well, thanks anyway for your help It's really appreciated

Sorry I couldn't solve your issue though.

Hope you'll come back to us in the future if you have other issues.

Napalm · Jul 15, 2014

so did rooting trip the knox bit? or did something else?

have you tried looking up phone repair centers that aren't your cell carrier.

IE here in the US there are other companies that repair cell phones that aren't linked with service providers. they might A) fix it cheaper or B) have a cheaper than 400 refurbished device for you to use and activate

just a random thought

goodoane · Jul 23, 2014

Just curious is your sound and mic working. Because i have the same problem with my n9005 and i think is about audio codec not working.

Gomjaba · Jul 23, 2014

I wonder if anyone has taken this to court .. I still cannot imagine that a tripped Knox counter voids a hardware warranty given by law (2 years in Europe).

Napalm · Jul 23, 2014

Gomjaba said:
I wonder if anyone has taken this to court .. I still cannot imagine that a tripped Knox counter voids a hardware warranty given by law (2 years in Europe).

willingly tampered with the useable condition of the device - therefore warranty void.

would be the same view in the court as if you decided to modify the programing of the Engine Control unit in your car - and you have a brand new car. you willingly tampered with the code of the delivered condition.

I can't imagine it wouldn't hold up.

now on the other hand if you were to get details on how and what tripped the Knox bit - then you might have a leg to stand on.

Help Multiple problems with my Note 3

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