Help Phone is stuck in "Android is upgrading. Optimizing application 1 of 1" HELP!!!!!!!!!!!!!

LovelyLeslie · Dec 20, 2014

i remember i was downloading something from google play store but it took so long so i cleared cache from playstore then i also used clean master and du booster to clean junk but it was taking longer than usual also so i stopped my downloads and everything i was doing.

i powered off my phone. then turned it on again and it says

"Android is upgrading, Optimizing application 1 of 1"

and i already slept for more than 8 hours and its stuck there. I cant do anything except remove my battery,sim and sd card.

help me please....

mikedt · Dec 20, 2014

What phone have you got, make and model, because that information is needed so anyone might be able to give specific answers and fixes. It sounds like something has corrupted, but that's only a guess.

LovelyLeslie · Dec 20, 2014

mikedt said:
What phone have you got, make and model, because that information is needed so anyone might be able to give specific answers and fixes. It sounds like something has corrupted, but that's only a guess.

Its Cherry Mobile Hyper 4.0.4 Ice Cream. I think its only available here in Ph

Hadron · Dec 20, 2014

A factory reset will clear it, but the question is whether there is a less destructive option.

LovelyLeslie · Dec 20, 2014

Hadron said:
A factory reset will clear it, but the question is whether there is a less destructive option.

how do i do that?

everytime i turn my phone on, it says android is upgrading". i cant press anything. i cant even turn it off. my only options are removing the battery, sim and sdcard or plug my phone to the pc.

AMOCO · Dec 20, 2014

Here are some guides that may help you: http://www.digitaltrends.com/mobile/use-recovery-mode-android/

LovelyLeslie · Dec 20, 2014

AMOCO said:
Here are some guides that may help you: http://www.digitaltrends.com/mobile/use-recovery-mode-android/

i cant press anything though..

should i just press than small button at the back? i think its the factory reset button?

LovelyLeslie · Dec 20, 2014

hey guys, my phone is stuck in "Android is upgrading. Optimizing application 1 of 1"

and all I can do is
1. apply sdcard/update.zip
2. reboot system now ( does NOT work coz it brings me back to optimizing apps )
3. apply update from external storage
4. wipe data / factory reset
5. wipe cache partition
6. apply update from cache

is there a way i can backup first all my files before factory resetting my phone (if thats the only option i have)????

help me please

Hadron · Dec 20, 2014

I don't know that phone - not a model we have here. You can factory reset from recovery mode, and you generally get into recovery by holding some combination of buttons down while rebooting the phone. You can force a reboot by pulling the battery out, so you could try doing that while pressing menu, volume buttons, or some combination (it varies a little between manufacturers).

Incidentally, it might be worth keeping the battery out for a couple of minutes, then seeing whether it will boot - a long shot, but you never know.

What recovery looks like also varies between manufacturers, but if you get to a screen with a little android lying on it's back that's the commonest way it appears.

If you can't get it to boot there's no way of backing up, which is why I was hoping someone would have another idea. If you resort to a reset remove the SD card first, to be safe. If you have USB debugging enabled already you might be able to use ADB to back up, but if it's not enabled there's no way of turning it on if the phone won't boot.

The crazy thing is that I think that all that's wrong is that it's trying to finish installing the one app, but isn't able to complete it. So if you could remove that single app you'd be fine, but without being able to boot I don't know how. Again, if you had left USB debugging enabled there would be a chance (though you'd probably have to be rooted too), but as that's off by default I'm guessing it's unlikely.

LovelyLeslie · Dec 20, 2014

thanks. i just did factory reset and my phone works again. but my data all gone

Hadron · Dec 20, 2014

Yeah, sorry about that. Was sure it would work, but that would be the price.

Crashdamage · Dec 20, 2014

Glad you got it going, but now that you have, I highly recommend that you uninstall Clean Master and especially DU Booster. Clean Master is unnecessary and can even be counterproductive. DU Booster is a problem waiting to happen. Likely when you ran DU Booster that was the cause of the lockup.

I never use any cleaners, task killers, RAM managers/optimizers, antivirus - none of that stuff is worthwhile.

AMOCO · Dec 20, 2014

Glad to hear you got it working again.

tommo47 · Dec 20, 2014

and all I can do is
1. apply sdcard/update.zip
2. reboot system now ( does NOT work coz it brings me back to optimizing apps )
3. apply update from external storage
4. wipe data / factory reset
5. wipe cache partition
6. apply update from cache

is there a way i can backup first all my files before factory resetting my phone (if thats the only option i have)????

help me please

In the perhaps unlikely event that you have a similar experience, if you have 'wipe cache partition' as an available option, you could try that first - it doesn't affect data or settings and has cleared a number of weird glitches on my HTC One.

mikedt · Dec 20, 2014

About "DU Booster" ... Tapas Mobile (HK) Co. Ltd., Beijing. I'm always rather suspicious of some free so called memory optimizers and security apps, that they could be spying on you, and giving your personal stuff to third parties and advertisers.

roadkill42 · Dec 26, 2014

LovelyLeslie said:
i remember i was downloading something from google play store but it took so long so i cleared cache from playstore then i also used clean master and du booster to clean junk but it was taking longer than usual also so i stopped my downloads and everything i was doing.

i powered off my phone. then turned it on again and it says

"Android is upgrading, Optimizing application 1 of 1"

and i already slept for more than 8 hours and its stuck there. I cant do anything except remove my battery,sim and sd card.

help me please....

Get in recovery AMD restore a back up. U did crest a back up didn't u also leave charger cord in pluged and pull bat and rensert and try again

argedion · Dec 30, 2014

If you are able to get into the recovery you should always try to clean cache before doing a factory reset. Cleaning the cache can at times be the only solution you need to the issue. A Factory Reset should always be a last resort. I agree with staying away from all the junk apps out there. I do my cache cleans manually well I have a script that does it manually I just click a button lol

But its a script I wrote and I know what its doing. It uses much less resources than these clean/boost type apps.

LegionF3 · Jul 16, 2016

I have same prob.....Its just that the factory reset did not work on mine...still says Optimizing apps 1 of 37 for th last 26+ hrs.

roadkill42 · Jul 16, 2016

Do factory reset wipe data and cache

LegionF3 · Jul 16, 2016

already did but still does not work

roadkill42 · Jul 16, 2016

Re flash rom

KOLIO · Jul 16, 2016

argedion said:
.......................Cleaning the cache can at times be the only solution you need to the issue............
............. I do my cache cleans manually well I have a script that does it manually I just click a button lol But its a script I wrote and I know what its doing. It uses much less resources than these clean/boost type apps.

Does this work on Marshmallow devices &/or,is the script device specific,or,specific to your particular phone/app usage?
If it's something that can be used across the board,I'd be interested in it,if you would be so kind.

If for whatever reason it's not doable,that's cool. :thumbsupdroid:

The only scenario where I'd need a cache cleaner is for Marshmallow & above non-rooted devices.
Otherwise,I use SD Maid Pro & have it set to automatically clean once a day................

Evans Kb · Dec 5, 2017

I powered off my phone. then turned it on again and it came as

"Android is upgrading, and afterwards it came Optimizing application 1 of 158", later came as starting apps then tecno will come and the upgrading starts again for more than 24 hours. i need a solution to stop it and have access to the phone. i cant do anything with the phone so please give me the right solution

mikedt · Dec 5, 2017

Evans Kb said:
I powered off my phone. then turned it on again and it came as

"Android is upgrading, and afterwards it came Optimizing application 1 of 158", later came as starting apps then tecno will come and the upgrading starts again for more than 24 hours. i need a solution to stop it and have access to the phone. i cant do anything with the phone so please give me the right solution

Have a look at the best answer, post #17 in this thread.

aman265 · Feb 20, 2020

Hadron said:
A factory reset will clear it, but the question is whether there is a less destructive option.

factory reset does not fix it?

Help Phone is stuck in "Android is upgrading. Optimizing application 1 of 1" HELP!!!!!!!!!!!!!

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