Dear All,
I bought in Febuary this year a new Samsung S6 active from a dealer in Hong Kong via ebay.
(the phone is great, but not sold in Germany by Samsung)
It has an AT&T branding. It was sold as new and without net-lock.
It worked nice for 6 month with a German (non AT&T) SIM card.
I was never AT&T customer.
Then all of a sudden the phone asked last Friday for a net unlock pin.
I do not have one, the phone quit working.
I submitted the unlock request to AT&T on Saturday (01.09.2018).
I was supposed to get a response within 48h.
After 3 days I contacted them, they were very friendly, but I had the impression they do hide something.
I was concerned, they either erroneously block my phone or were themselves victim of some attack.
Yesterday, same thing. There the promised me they sorted everything out. A few hours and the phone would work again. "Take my word for it!" Someone from Hong Kong had supposedly put a netlock on my phone.
How could he lock an phone with AT&T firmware, without them authorizing it ???????
I asked, could this person have compromised my phone in other ways, do i need to root it and set it up again?
They said: No need to worry.
Still after 6 days my request was never denied or accepted.
I fear something happened to them, which they have themselves do not control.
What advise would you give me regarding the safety of my phone?
(just trash it?)
(so far i did only factory reset)
or: No need to worry.
The Hong Kong guy was powerseller on ebay.
And the phone was not sold in Germany by Samsung, thus there was likely a high demand?
Are there other victims?
Thanks a lot and Kind regards
T
I bought in Febuary this year a new Samsung S6 active from a dealer in Hong Kong via ebay.
(the phone is great, but not sold in Germany by Samsung)
It has an AT&T branding. It was sold as new and without net-lock.
It worked nice for 6 month with a German (non AT&T) SIM card.
I was never AT&T customer.
Then all of a sudden the phone asked last Friday for a net unlock pin.
I do not have one, the phone quit working.
I submitted the unlock request to AT&T on Saturday (01.09.2018).
I was supposed to get a response within 48h.
After 3 days I contacted them, they were very friendly, but I had the impression they do hide something.
I was concerned, they either erroneously block my phone or were themselves victim of some attack.
Yesterday, same thing. There the promised me they sorted everything out. A few hours and the phone would work again. "Take my word for it!" Someone from Hong Kong had supposedly put a netlock on my phone.
How could he lock an phone with AT&T firmware, without them authorizing it ???????
I asked, could this person have compromised my phone in other ways, do i need to root it and set it up again?
They said: No need to worry.
Still after 6 days my request was never denied or accepted.
I fear something happened to them, which they have themselves do not control.
What advise would you give me regarding the safety of my phone?
(just trash it?)
(so far i did only factory reset)
or: No need to worry.
The Hong Kong guy was powerseller on ebay.
And the phone was not sold in Germany by Samsung, thus there was likely a high demand?
Are there other victims?
Thanks a lot and Kind regards
T