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Support 3G Issues

Discussion in 'Android Devices' started by Wolfedude88, Jul 19, 2010.

  1. Wolfedude88

    Wolfedude88 Well-Known Member
    Thread Starter
    313

    Jan 3, 2010
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    Male
    Jr. I.T. Support Tech @ Amazon
    Plainfield, Indiana
    Is anyone having issues with 3g? I am at work have great signal and looks like I am getting 3g. I cannot download or even look up hardly anything in the Marketplace, maybe it is just a marketplace issue.

    The error I get says " a network error has occurred. Retry, or cancel and return to the previous screen."

    One of my bosses has the Droid and he is having no issues at all, I know we get service here, I have had the Eris and the Incredible with no issues, and he showed me his Droid today and had no issues.

    I am going to reboot to see if that helps. Just wondering if anyone else has had any issues like this?

    Thanks
     

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  2. blugrss4ever

    blugrss4ever Well-Known Member
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    Jun 12, 2010
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    Same here, but there's some other @#$% happening too, like I can't make or receive calls, or texts. I have bars, but no network access. Getting a replacement by next week, I hope. Maybe on yours it's a relatively easy fix, but it does seem like a technological no-man's-land with the X and tech issues. No one really seems to know what to do (yet), including the 3 tech support people I've spoken with this weekend, and the customer service guy at a local corp store.
     
  3. lesscryptic2

    lesscryptic2 Well-Known Member
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    Jun 17, 2010
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    yeah i'm having a problem but i dont know if its the same problem

    when i first got the phone, it was waivering from 3g to 1x and downloading incredibly slowly. same location my incredible used to get great 3g, and a buddy's htc touchpro2 was getting 3g just fine.

    i charged the battery fully, and then 3g worked great. now its back to the same problem. i'm getting 132 kbps download speeds according to speedtest.net (and it seems capped at that, the needle goes up quickly and then doesnt waiver from 132), but im uploading in the 500-800 range.

    could it be a battery problem somehow?
     
  4. lesscryptic2

    lesscryptic2 Well-Known Member
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    Jun 17, 2010
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    if anything, this problem has gotten worse after the update
     
  5. EKG

    EKG Well-Known Member
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    Feb 7, 2010
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    Since i got my phone, i have never had less than 3 bars of 3g...since the update, while sitting in one spot in my house...it goes from 4 to 2 to 3 to 1 then back to 2
     
  6. Phases

    Phases Community Manager
    Administrator
    1,503

    Sep 9, 2008
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    IT, Vbulletin and Xenforo Administrator
    Nashville, TN
    I didn't notice it before, but I've definitely noticed after this update I'm spending an awful lot of time on 1X.

    Hopefully it's just my building.
     
  7. Ragin Cajun

    Ragin Cajun Well-Known Member
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    Jul 12, 2010
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    My X is getting swapped sometime this week for this very issue. it jumps from 3g to 1x to no service and everything in between. I love the phone but if I cant use it then Ill stick to ATT. Hopefully its a faulty device. I spoke to tech support and they couldnt figure it out either.
     
  8. blugrss4ever

    blugrss4ever Well-Known Member
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    Jun 12, 2010
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    I'm starting to wonder whether and when Verizon will look at this forum or other places (their own forums) and respond to any of these issues. I'm waiting for a replacement but am starting to get a sinking feeling. Maybe I should visit other device forums to show myself there are problems with any handset. The 3G issues, and my (now comatose) phone's inability to complete calls, make me leery....
    :(
     
  9. lesscryptic2

    lesscryptic2 Well-Known Member
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    Jun 17, 2010
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    im getting a new handset sent out (dude said he could get me one by next tuesday. if so, that'd be nice..)

    out of curiosity, are you guys also having major gps issues?

    my gps is pretty awful
     
  10. jrdr1218

    jrdr1218 New Member
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    Jul 21, 2010
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    NY
    Yes! I've been having 3g issues since I got my phone. I am extremely disappointed right now because I am coming from AT&T's network, which I was having some issues with, so I expected to have much better service than I was getting before. I actually took my phone in on the 17th for tech support and they just reset my phone which seemed to work for a couple hours than the issues started up again. My signal keeps going from 4 bars to 1 bar to 3 bars to 1X and back to 3g, it's really annoying because my data keeps timing out and nothing loads. And to top it off I haven't been able to use wifi on my device either since I got it, no matter what changes I made to my router my wifi will not work and my GPS is also really slow to pick up signal. Im hoping this is all bc I have a defective phone otherwise Im seriously considering going back to AT&T. I called my verizon store to get a replacement and they have none so they gave me a CSR number to call to have them ship me a new one so I have to call them tomorrow. This is my first android device too, not a good first impression at all, my phones barely usable right now :( If anybody is having luck with a new phone they received and had these issues prior please let me know.
     
  11. lesscryptic2

    lesscryptic2 Well-Known Member
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    Jun 17, 2010
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    yeah i dont think anyone has gotten an replacement phone for any reason yet, the backorder wait has been too long

    i can tell you that i had an android phone on verizon and it didnt have any of these issues

    if you were happy with at&t, though, i mean, im not gonna tell you what to do. the captivate looks pretty alright
     
  12. eibook

    eibook Well-Known Member
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    Jul 15, 2010
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    Programmer
    NY
    Me too, before the update I was is was 3g at work, now I am 1X.
     
  13. dequardo

    dequardo Well-Known Member
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    Nov 18, 2009
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    Exact same problems here. Very disappointing.
     
  14. skbest11

    skbest11 New Member
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    Jun 9, 2010
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    Same here. Also, my droid x is keep crashing and it reboots itself. driving me crazy.
     

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