*update*
So just got off the phone with VZW, I called them to check on my replacement, and Apparently because I asked for a New Retail Box, other then a refurbished, it will take longer then expected.
So now I found out phone will be here sometime around 16-18th June which kinda p*ssed me off, but w/e. I asked about my 30 day worry free guarantee, because when I get my new retail replacement, it will be passed my original 30 days.
My Rep/Tech told me that when I get the new phone I won't have a 30 day worry free guarantee, as they can only honor this 1 time, and after that it will just be manufacturer warranty and if I need another replacement it will be a certified refurbished phone.
I was not happy with this, as I didn't pay $200 for a 2nd hand phone, although I know refurbished phones are actually usually pretty good, I didn't ant one. My current Rep went to find out what he could, and when he got back, he had spoken to a Manager, who wanted to talk to me...
So i spoke with the manager and we spoke about why I need a replacement, what I've been told for different reps, etc...
In the end my new retail replacement will be here around 16-20th, but the manager promised me that he noted on my account, that he will allow me to have a NEW 30 worry free guarantee on the device as soon as I activate it, and I also don't need to send the old device back for 10 days, to make sure the new phone is working as expected.
So although I now have to wait for my replacement, I think I got a good deal, as I got a brand new worry free guarantee for the new device.
Since, that phone call, I had a VZW Rep call me, basically tell me, my new phone will be here when they said it will be, and my New 30 days worry guarantee will start when I activate the phone, And he was just letting me know what was happening with my account.
All in all not a bad phone call in my book. Just thought I'd update my post.
Thanks