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General Can't track my rebate ofr Zmax PRO

Discussion in 'Android Devices' started by MrHerbDaily, Aug 19, 2016.

  1. MrHerbDaily

    MrHerbDaily Well-Known Member
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    I submitted the online rebate form for the ZMAX PRO on August 9th with proof of purchase. I got an email confirmation with all the info I entered and a rebate tracking #. Well, when I try to track my rebate it just keeps saying the info I entered does not match. Can't track it via tracking # either. Emailed the rebate center customer service and they replied asking me to provide information I already provided when I emailed them LOL! I'm guessing they can't track/find my rebate either?

    Anyone else having trouble tracking their rebate?
     

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  2. HallOfPromise

    HallOfPromise Well-Known Member
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    Now I'm a bit worried about buying the phone online. Best of luck, man! Hope everything works out. Keep us updated. I'll hold off on buying it for now.

    I do have a question, though. Do I have to be using the phone (have it activated) to receive the rebate, or can I continue to use my Stylo (rooted) while I wait for the rebate to be completed?
     
  3. MrHerbDaily

    MrHerbDaily Well-Known Member
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    Got another reply from the rebate center cust. service. They said it can take up to 14 days for the rebate form to be processed in their system. I will check it in 5 days and post an update.

    Not sure if you actually must have the phone activated, but the rebate form does ask the date of activation though.
     
  4. White Pimp

    White Pimp Newbie
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    It's $99 at the MetroPCS stores, in the event you are near one.
     
  5. HallOfPromise

    HallOfPromise Well-Known Member
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    But they charge you an upgrade fee. I don't want to give my money away if I don't have to.
     
  6. White Pimp

    White Pimp Newbie
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    I was $123 out the door, I'm not complaining, but i hear you.
     
  7. Elix9000

    Elix9000 Well-Known Member
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    The fee isnt that bad its only 15 bucks, its easier than dealing with online rebate
     
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  8. White Pimp

    White Pimp Newbie
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    On this particular device, the ESN change seems like the only money the authorized retailer could be making on the sale, lol! I really love this phone, $99 seems like a giveaway.
     
  9. HallOfPromise

    HallOfPromise Well-Known Member
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    You may have a point. Who knows, I may just cave and get it in store.
     
  10. Elix9000

    Elix9000 Well-Known Member
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    Just buy it in store, its faster, they set your service up for you, no gimmicky mail in rebate. In the store its an instant rebate meaning you would pay 99$ + 15 +Taxes, plus another 15 bucks if you want headphones or a case but its optional. I got headphones because I needed them but you dont have to get them
     
  11. MrHerbDaily

    MrHerbDaily Well-Known Member
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    It has now been 15 days and still can't track my rebate. Metro obviously goofed. Customer service tried to blame it on me saying it was probably submitted incorrectly. When I said how can that be when I received an email confirmation telling me it was successfully submitted. Customer service had nothing to say but to give it a couple of more days. If I still have a problem in a couple of days I will have to resubmit the rebate via regular mail.

    I wish they would just admit to fault and just give me a $60 refund on my credit card...yea right...blame the customer seems to be every businesses model now a days.
     
  12. Elix9000

    Elix9000 Well-Known Member
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    Ordering online wasn't your best course of action (not meaning to criticize i know everyone has different lifestyles). Many things go wrong, some times the right offices don't receive things or things get lost in the mail. I would say keep calling until you get someone who can assist you properly.
     
  13. MrHerbDaily

    MrHerbDaily Well-Known Member
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    The thing is if I were to buy in-store I would end up paying $121 out the door vs $106 online after rebate. I guess that's what I get for trying to save a few bucks. Never again :)
     
  14. Elix9000

    Elix9000 Well-Known Member
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    I paid 140 for the device with headphones (i have Bluetooth but i keep a wired pair for general use) the payment structure was this, 99$+15=114, 114+15=129, 129+taxes=138.40
     
  15. SkittlesForEveryone

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    I paid 40 for the Pro because I ported my number to MetroPCS.

    You can also unlock a Google Voice number (3$) and port that in.
     
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  16. Elix9000

    Elix9000 Well-Known Member
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    That was smart actually
     
  17. MrHerbDaily

    MrHerbDaily Well-Known Member
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    This is just getting better and better. I was told to mail in my info to the re-submission dept with photo copies of my MEI/Proof of purchase. I mailed them the rebate form, a scanned copy of my MEI (I scanned the entire side of the box with the MEI, serial #), and proof of purchase. About 7 days after I mailed it all, I was finally able to track my rebate and the status showed as "processing". I just checked again and it now says DENIED because I supposedly sent them the wrong MEI #. How is that possible? I sent them exactly what was scanned off the box the phone came in. I just don't get it :rolleyes:
     
  18. giomiguelito

    giomiguelito Newbie
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    Any update on your rebate? I'm getting nervous about my tracking ID not being able to pull up my rebate info
     
  19. MrHerbDaily

    MrHerbDaily Well-Known Member
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    I called them a few days ago and they just gave me some BS excuse about MEID not being correct. Somehow they corrected the MEID and the rebate is now back to "processing" status.
     
  20. MrHerbDaily

    MrHerbDaily Well-Known Member
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    If it has been over two weeks since you submitted the form, I would call them or email them and have them look into it.
     
  21. crealah

    crealah Member
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    I **** with metro cuz it's cheap and the only service I know with truly unlimited. But they've screwed me out my rebate a few times. Unless it's instant I wouldn't bet in it coming
     

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