Can't uninstall Saphe app

[Joe joe joe joe]

Hi,

I have uninstalled the Saphe app from Google Playstore no problem, but then one day I saw in the top of a menu on a website. Wakely behind the websites menu; I could see Saphe's menu even though it was uninstalled.

Image: https://ibb.co/h1csdb6

I have rebooted the phone, taken out the sim card, reinstalled the app and removed all permissions, cleared all data and app cache. And deleted the Saphe app again and it is still there!

I have ADB installed and have run:

a50:/ $ pm list packages
package:com.samsung.android.provider.filterprovider
package:com.sec.android.app.DataCreate
package:de.tutao.tutanota
package:com.android.cts.priv.ctsshim
package:com.sec.android.widgetapp.samsungapps
package:com.samsung.android.smartswitchassistant
package:com.sec.vsim.ericssonnsds.webapp
package:com.sec.android.app.setupwizardlegalprovider
package:com.samsung.android.app.galaxyfinder
package:com.sec.location.nsflp2
package:com.samsung.android.themestore
package:com.sec.android.app.chromecustomizations
package:com.samsung.android.app.aodservice
package:com.samsung.android.app.cocktailbarservice
package:com.android.internal.display.cutout.emulation.corner
package:com.google.android.ext.services
package:com.android.internal.display.cutout.emulation.double
package:com.microsoft.appmanager
package:com.android.providers.telephony
package:com.sec.android.app.ve.vebgm
package:com.sec.android.app.parser
package:com.android.dynsystem
package:com.samsung.internal.systemui.navbar.gestural_no_hint_wide_back
package:com.samsung.android.networkstack
package:com.android.theme.icon.pebble
package:com.google.android.googlequicksearchbox
package:com.samsung.android.calendar
package:com.samsung.android.timezone.updater
package:com.android.providers.calendar
package:com.osp.app.signin
package:com.samsung.android.aremoji
package:com.samsung.clipboardsaveservice
package:com.sec.automation
packagerg.telegram.messenger
package:com.android.providers.media
package:com.google.android.onetimeinitializer
package:com.expressvpn.vpn
package:com.google.android.ext.shared
package:com.android.internal.systemui.navbar.gestural_wide_back
package:com.android.wallpapercropper
package:com.android.theme.icon.vessel
package:com.samsung.android.wallpaper.res
package:com.android.theme.color.cinnamon
package:com.samsung.android.smartmirroring
package:com.skms.android.agent
package:com.samsung.android.mapsagent
package:com.sec.android.app.safetyassurance
package:com.samsung.android.incallui
package:com.samsung.android.knox.containercore
package:com.android.theme.icon_pack.rounded.systemui
package:com.samsung.android.kidsinstaller
package:com.sec.factory.camera
package:com.android.theme.icon.taperedrect
package:com.sec.usbsettings
package:com.samsung.android.easysetup
package:com.android.externalstorage
package:com.samsung.android.aware.service
package:com.sec.android.easyonehand
package:com.sec.factory
package:com.android.htmlviewer
package:com.lgeha.nuts
package:com.samsung.android.a50.d01.wallpapermulti
package:com.android.companiondevicemanager
package:com.android.mms.service
package:com.samsung.android.rubin.app
package:com.android.providers.downloads
package:com.google.android.apps.authenticator2
package:com.diotek.sec.lookup.dictionary
package:com.sec.android.easyMover.Agent
package:com.samsung.android.mdx.quickboard
package:com.android.theme.icon_pack.rounded.android
package:com.wsomacp
package:com.samsung.faceservice
package:com.samsung.android.visualars
package:com.samsung.gpuwatchapp
package:com.lastpass.authenticator
package:com.monotype.android.font.foundation
package:com.sec.android.widgetapp.easymodecontactswidget
package:com.smsBlocker
package:com.samsung.android.knox.pushmanager
package:com.samsung.android.MtpApplication
package:com.sec.android.app.factorykeystring
package:com.sec.android.app.samsungapps
package:com.sec.android.emergencymode.service
package:com.android.theme.icon_pack.circular.themepicker
package:com.google.android.configupdater
package:com.sec.android.app.wlantest
package:com.samsung.android.accessibility.talkback
package:com.google.android.overlay.modules.permissioncontroller
package:com.samsung.android.app.settings.bixby
package:dk.danskebank.mobilepay
package:com.sec.android.app.billing
package:com.sec.epdgtestapp
package:com.samsung.android.timezone.data_R
package:com.samsung.android.game.gamehome
package:com.sec.android.daemonapp
package:com.google.ar.core
package:com.sec.sve
package:com.sec.enterprise.knox.attestation
package:com.android.providers.downloads.ui
package:com.android.vending
package:com.android.pacprocessor
package:com.android.simappdialog
package:com.samsung.android.knox.attestation
package:com.samsung.android.secsoundpicker
package:com.samsung.android.incall.contentprovider
package:dk.tv2.tv2play
package:com.dsi.ant.service.socket
package:com.samsung.internal.systemui.navbar.sec_gestural
package:com.samsung.android.SettingsReceiver
package:com.android.internal.display.cutout.emulation.hole
package:com.android.internal.display.cutout.emulation.tall
package:com.sec.android.app.soundalive
package:com.samsung.accessory.neobeanmgr
package:com.samsung.android.privateshare
package:com.sec.android.provider.badge
package:com.android.certinstaller
package:se.postnord.private
package:com.samsung.android.securitylogagent
package:com.android.theme.color.black
package:com.android.carrierconfig
package:com.android.theme.color.green
package:com.samsung.android.app.watchmanager
package:com.android.theme.color.ocean
package:com.samsung.android.knox.containeragent
package:com.android.theme.color.space
package:com.android.internal.systemui.navbar.threebutton
package:com.samsung.SMT
package:com.samsung.cmh
package:com.samsung.mlp
package:com.samsung.rcs
package:android
package:com.samsung.knox.keychain
package:com.samsung.android.sm.devicesecurity
package:com.google.android.overlay.modules.cellbroadcastreceiver
package:com.android.theme.icon_pack.rounded.launcher
package:com.samsung.android.providers.carrier
package:com.samsung.internal.systemui.navbar.sec_gestural_no_hint
package:com.dsi.ant.sample.acquirechannels
package:com.samsung.android.aircommandmanager
package:com.samsung.android.net.wifi.wifiguider
package:com.samsung.android.service.stplatform
package:com.samsung.android.smartface
package:com.android.egg
package:com.android.mtp
package:com.android.nfc
package:com.android.ons
package:com.android.stk
package:com.samsung.android.messaging
package:com.samsung.android.camerasdkservice
package:com.android.backupconfirm
package:com.samsung.klmsagent
package:com.instagram.android
package:com.samsung.android.app.tips
package:com.samsung.android.smartfitting
package:com.sec.android.app.SecSetupWizard
package:com.samsung.android.app.telephonyui
package:com.samsung.android.wifi.softap.resources
package:com.samsung.android.samsungpositioning
package:com.android.statementservice
package:com.google.android.as
package:com.google.android.apps.tachyon
package:com.google.android.overlay.gmsconfig.common
package:com.sec.android.app.hwmoduletest
package:com.android.settings.intelligence
package:com.sec.bcservice
package:com.sec.modem.settings
package:bg.projectoria.appinspector
package:com.monotype.android.font.samsungone
package:com.android.internal.systemui.navbar.gestural_extra_wide_back
package:com.google.android.permissioncontroller
package:com.philips.lighting.hue2
package:com.sec.android.app.servicemodeapp
package:com.sec.android.preloadinstaller
package:com.google.android.setupwizard
package:com.samsung.android.tadownloader
package:com.sec.android.gallery3d
package:com.android.providers.settings
package:com.samsung.accessibility
package:com.sec.imsservice
package:com.android.sharedstoragebackup
package:com.samsung.android.mobileservice
package:com.android.printspooler
package:com.samsung.android.mdx.kit
package:com.android.theme.icon_pack.filled.settings
package:com.samsung.storyservice
package:com.android.dreams.basic
package:com.samsung.internal.systemui.navbar.gestural_no_hint_extra_wide_back
package:com.android.se
package:com.android.inputdevices
package:com.samsung.android.wifi.resources
package:com.google.android.overlay.gmsconfig.photos
package:com.samsung.android.kgclient
package:com.samsung.knox.securefolder
package:com.android.bips
package:com.android.stk2
package:com.samsung.android.game.gametools
package:com.samsung.android.app.simplesharing
package:com.samsung.android.app.contacts
package:com.samsung.android.cmfa.framework
package:com.samsung.android.service.peoplestripe
package:com.samsung.android.da.daagent
package:com.google.android.captiveportallogin
package:com.android.theme.icon_pack.circular.settings
package:com.samsung.android.brightnessbackupservice
package:com.samsung.android.app.reminder
package:com.samsung.android.networkstack.tethering.inprocess.overlay
package:com.twitter.android
package:com.samsung.app.slowmotion
package:com.samsung.android.app.networkstoragemanager
package:com.samsung.android.smartcallprovider
package:com.samsung.android.app.smartcapture
package:com.google.android.apps.maps
package:com.google.android.modulemetadata
package:com.dsi.ant.plugins.antplus
package:com.samsung.android.app.taskedge
package:com.samsung.android.dynamiclock
package:com.samsung.advp.imssettings
package:com.samsung.android.location
package:com.sec.android.inputmethod
package:com.android.cellbroadcastreceiver
package:com.sec.android.app.clockpackage
package:com.sec.android.RilServiceModeApp
package:com.google.android.webview
package:com.samsung.android.mdecservice
package:com.android.theme.icon.teardrop
package:com.google.android.overlay.modules.documentsui
package:com.google.android.networkstack
package:com.android.server.telecom
package:com.google.android.syncadapters.contacts
package:com.samsung.crane
package:com.android.cellbroadcastservice
package:com.sec.imslogger
package:com.android.theme.icon_pack.rounded.themepicker
package:com.android.keychain
package:com.samsung.android.ipsgeofence
package:com.samsung.android.themecenter
package:com.android.theme.icon_pack.filled.systemui
package:com.samsung.android.server.wifi.mobilewips
package:com.google.android.packageinstaller
package:com.google.android.gms
package:com.google.android.gsf
package:com.google.android.tts
package:android.autoinstalls.config.samsung
package:com.android.wifi.resources
package:com.samsung.android.container
package:com.android.calllogbackup
package:com.google.android.partnersetup
package:com.sec.android.diagmonagent
package:com.android.localtransport
package:com.google.android.overlay.gmsconfig.gsa
package:com.samsung.android.biometrics.app.setting
package:com.sec.spp.push
package:com.android.carrierdefaultapp
package:com.dsi.ant.server
package:com.samsung.android.icecone
package:com.android.theme.font.notoserifsource
package:com.sec.android.app.myfiles
package:com.android.theme.icon_pack.filled.android
package:com.android.proxyhandler
package:com.android.internal.display.cutout.emulation.waterfall
package:com.samsung.android.allshare.service.fileshare
package:com.avast.android.mobilesecurity
package:com.android.theme.icon_pack.circular.systemui
package:com.sec.android.mimage.photoretouching
package:com.sec.android.app.launcher
package:com.google.android.overlay.modules.permissioncontroller.forframework
package:com.google.android.feedback
package:com.google.android.printservice.recommendation
package:com.samsung.adaptivebrightnessgo
package:com.samsung.sec.android.teegris.tui_service
package:com.google.android.syncadapters.calendar
package:com.android.managedprovisioning
package:com.samsung.android.setting.multisound
package:com.spotify.music
package:com.x8bit.bitwarden
package:com.samsung.android.arzone
package:com.google.android.documentsui
package:com.microsoft.office.officehubrow
package:com.android.dreams.phototable
package:dk.mitid.app.android
package:com.google.mainline.telemetry
package:com.samsung.safetyinformation
package:com.samsung.android.dialer
package:com.facebook.katana
package:com.samsung.android.dqagent
package:com.sec.android.app.ringtoneBR
package:com.samsung.android.game.gos
package:dk.e_nettet.mobilekey.everyone
package:com.samsung.android.forest
package:com.android.providers.partnerbookmarks
package:com.samsung.internal.systemui.navbar.gestural_no_hint_narrow_back
package:com.samsung.android.hdmapp
package:com.samsung.android.app.camera.sticker.facearavatar.preload
package:com.android.wallpaper.livepicker
package:com.samsung.android.beaconmanager
package:com.samsung.internal.systemui.navbar.gestural_no_hint
package:com.sec.enterprise.mdm.services.simpin
package:com.android.apps.tag
package:com.samsung.android.stickercenter
package:com.samsung.android.oneconnect
package:com.samsung.android.providers.media
package:com.sec.android.soagent
package:com.sec.android.app.quicktool
package:com.samsung.android.fmm
package:com.samsung.android.mdm
package:com.samsung.android.mdx
package:com.samsung.android.scs
package:com.avast.android.cleaner
package:com.sec.unifiedwfc
package:com.danskebank.mobilebank3.dk
package:com.android.theme.icon.squircle
package:com.sec.phone
package:com.samsung.android.appseparation
package:com.samsung.android.app.updatecenter
package:com.samsung.android.honeyboard
package:com.google.android.networkstack.permissionconfig
package:com.android.storagemanager
package:com.samsung.android.app.soundpicker
package:com.samsung.android.app.sharelive
package:com.aura.oobe.samsung.gl
package:com.sec.app.RilErrorNotifier
package:com.android.bookmarkprovider
package:com.android.settings
package:com.samsung.app.newtrim
package:com.samsung.android.dsms
package:com.samsung.android.fast
package:com.samsung.android.lool
package:com.samsung.android.app.notes
package:com.sec.android.app.bluetoothtest
package:com.sec.android.sdhms
package:com.android.theme.icon_pack.filled.launcher
package:com.samsung.android.knox.analytics.uploader
package:com.samsung.android.sm.policy
package:com.android.networkstack.tethering.inprocess
package:com.sec.android.emergencylauncher
package:com.samsung.android.localeoverlaymanager
package:com.samsung.android.motionphoto.viewer
package:com.tinder
package:com.google.android.projection.gearhead
package:com.sec.hearingadjust
package:com.google.android.apps.turbo
package:com.samsung.android.bluelightfilter
package:com.samsung.android.bbc.bbcagent
package:com.samsung.android.callbgprovider
package:com.knox.vpn.proxyhandler
package:com.android.cts.ctsshim
package:com.samsung.android.livestickers
package:com.samsung.android.app.watchmanagerstub
package:com.samsung.android.svcagent
package:com.sec.mhs.smarttethering
package:com.samsung.android.svoiceime
package:com.samsung.android.mateagent
package:com.android.theme.icon_pack.circular.launcher
package:com.samsung.android.networkdiagnostic
package:com.samsung.android.shortcutbackupservice
package:com.samsung.android.mcfserver
package:com.android.vpndialogs
package:com.samsung.android.networkstack.tethering.overlay
package:com.samsung.android.providers.contacts
package:com.android.phone
package:com.android.shell
package:com.android.theme.icon_pack.filled.themepicker
package:com.android.wallpaperbackup
package:com.android.providers.blockednumber
package:com.samsung.android.app.omcagent
package:com.duckduckgo.mobile.android
package:com.hiya.star
package:com.google.android.overlay.modules.cellbroadcastservice
package:com.android.providers.userdictionary
package:com.android.providers.media.module
package:com.sec.enterprise.knox.cloudmdm.smdms
package:com.google.android.apps.carrier.carrierwifi
package:dk.dr.radio
package:com.android.emergency
package:com.wssyncmldm
package:com.android.hotspot2.osulogin
package:com.samsung.ims.smk
package:com.google.android.gms.location.history
package:com.android.internal.systemui.navbar.gestural
package:com.dti.samsung
package:com.android.location.fused
package:com.android.theme.color.orchid
package:com.samsung.android.app.appsedge
package:com.sec.epdg
package:com.android.systemui
package:com.sec.android.app.personalization
package:com.android.theme.color.purple
package:com.sec.factory.cameralyzer
package:com.android.bluetoothmidiservice
package:com.samsung.android.sdk.handwriting
package:com.samsung.aasaservice
package:com.samsung.android.smartsuggestions
package:com.android.traceur
package:com.samsung.android.allshare.service.mediashare
package:com.sec.android.app.fm
package:co.feeld
package:com.sec.android.provider.emergencymode
package:com.samsung.android.cidmanager
package:com.sec.android.app.camera
package:com.android.bluetooth
package:com.samsung.android.app.clipboardedge
package:com.samsung.ipservice
package:com.sec.android.app.magnifier
package:com.sec.android.widgetapp.webmanual
package:com.samsung.sec.android.application.csc
package:com.samsung.android.sdm.config
package:com.android.theme.icon.roundedrect
package:com.samsung.android.app.dressroom
package:com.android.internal.systemui.navbar.gestural_narrow_back
package:com.samsung.android.app.dofviewer
package:com.android.theme.icon_pack.rounded.settings
package:com.samsung.android.tapack.authfw
package:com.samsung.android.bio.face.service
package:com.samsung.android.mcfds
package:com.samsung.android.video
package:dk.dr.webplayer
package:android.auto_generated_rro_vendor__
package:com.android.theme.icon_pack.circular.android
package:com.google.android.apps.restore

But don't know what apk to delete.

I have contacted customer support and they wrote:

I'm sorry, but I can't give you any more options.
When you cleared the data for the app, it should have gone away and it shouldn't be on the phone anymore.
If the "Saphe" is still in the different browsers, it seems like your phone keeps holding on to it, and won't delete all the data, even though you're telling it to.

And they wont send me a list of the files installed from the Saphe app.

Oh BTW the app is behind all browsers: Edge, Firefox and Duckduckgo.

Malwarebytes and Avast don't detect any thing.

Any help will be greatly appreciated, thanks!

joe

 

[Dannydet]

Have you tried doing a factory reset of the device?

 

[Joe joe joe joe]

No, not yet. Good Idea, I will do this in the weekend. Thanks!

 

[svim]

Don't forget that a Factory Reset will wipe all your saved data. Be sure to do a full backup so you can restore your user account data after the Reset.
Use Samsung's Smart Switch utility, it's a useful backup/restore service.
https://www.samsung.com/us/support/owners/app/smart-switch

 

[Joe joe joe joe]

Hi, thanks!

Apparently I have a screen burn which comes from using bright screen on the A50. It's a good thing, I thought I was hacked. Thanks again!