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Support Can't Upload Video / Boomerang to Instagram Stories

Discussion in 'Android Devices' started by Krysannboggs, Sep 9, 2017.

  1. Krysannboggs

    Krysannboggs Lurker
    Thread Starter

    UPDATE: LATEST INSTAGRAM UPDATE FIXED IT. WAY TO GO, IG!

    I've chatted with other Note 8 users and they are experiencing the exact same issue. None of us can upload video or Boomerang a to Instagram Stories. It just gets stuck "posting". Does anyone have a solution?

    EDIT: Samsung has said that this is an issue with Instagram and not the Note 8. We need to report the issue to Instagram (app settings > "Report an Issue") and hopefully they'll update the app to accomodate Note 8 videos.
     

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    #1 Krysannboggs, Sep 9, 2017
    Last edited: Sep 11, 2017
    tommygachi and Montster That like this.
  2. marctronixx

    Moderator

    contact samsung? it may be an issue on the phone. i just tried it and it hung there as well.

    curious, if you use snapchat,can you see if you have success there?
     
  3. jjulkes

    jjulkes Newbie

    I'll give it a try. Not a big story user, but just to see if it works
     
  4. Ca_lyps0

    Ca_lyps0 Lurker

    Same issue here. Read some things that say video needs to be under 1MB but even when I compressed it under that size it still hasn't posted. No issues with Snapchat however
     
    marctronixx likes this.
  5. Fabian86

    Fabian86 Lurker

    I'm going through the same issue... On my other android work phone there's no problem. But for some reason it's the Note 8 not allowing it to post videos and boomerang videos????

    It's definitely a software issue.. something Samsung looked over?

    This suuuuuucks
     
    marctronixx and Montster That like this.
  6. I'm having the same issue, it's extremely frustrating. I'm not even sure who to contact about it. I left a review in the app store and contacted ig but have heard nothing back.
     
  7. marctronixx

    Moderator

    contact samsung.
     
  8. tommygachi

    tommygachi Lurker

    Having the same issue as well... so incredibly frustrating!!!
     
  9. Fabian86

    Fabian86 Lurker

    I did but they are "closed" -___-
     
    marctronixx likes this.
  10. mikedt

    mikedt 你好

    So presumably this is a problem that only Samsung and/or Instagram(Facebook) can fix?
     
    marctronixx likes this.
  11. So I reached out to Samsung this morning, they told me to clear my cache and data for the app then told me to uninstall the app and reinstall, when none of those things worked they told me I would need to contact IG "As of now, we do not have any recommended issues on this, Christine." so, I guess I'll do that now
     
    marctronixx likes this.
  12. Fabian86

    Fabian86 Lurker

    It seems so.. imagine they say if they can't fix it?.

    I guess this is a issue that Samsung wants to avoid.. You think it's because of our camera specs ?
     
    #12 Fabian86, Sep 10, 2017
    Last edited by a moderator: Sep 10, 2017
  13. mikedt

    mikedt 你好

    Well I won't, because I don't use Instagram and I don't have a Note8.

    Bare in mind the Note8 has only just shipped in last few days, so any problems and bugs with apps might still need to be sorted with it.
     
    #13 mikedt, Sep 10, 2017
    Last edited: Sep 10, 2017
    marctronixx likes this.
  14. Feliciafe

    Feliciafe Lurker

    I'm expiercing this same issue and contacted both Instagram and Samsung. This is obviously a Samsung issue however. It's only through the Note 8 that I can't post videos or boomerangs through the story. It's frustrating to upgrade only to not be able to use these features
     
  15. marctronixx

    Moderator

    The note 8 is not officially released, so its possible samsung already know about these issues and will have an OTA coming soon.

    A bit off topic, currently I'm having issues with amazon apps not opening on the note 8. Just getting a white screen.
     
  16. Krysannboggs

    Krysannboggs Lurker
    Thread Starter

    It posts to Snapchat no problem, and Facebook too. But when I try to upload video to IF Stories (even one recorded in Facebook and Snapchat) it doesn't upload.

    Amazon and Prime Video are working for me

    I figured it wasn't an issue with the phone but an issue with how Instagram uploads video. Because Facebook and Spa chat all work fine. It could be a simple bug fix for Instagram. The more people who report the issue the more likely they'll issue a fix.

    Report the issue to Instagram, everyone!

    It's not a Samsung issue. It's an issue with how Instagram uploads Note 8 videos, so we need to continue to report it to Instagram.
     
  17. Fabian86

    Fabian86 Lurker

    Hopefully they hear more from Note 8 users.. it's the only way it can be fixed.


    UPDATE:


    We did it !
     
    Krysannboggs and marctronixx like this.
  18. tommygachi

    tommygachi Lurker

    YESS!!!!! working over here with the update!!!
     
  19. Alamea

    Alamea Lurker

    I can upload a boomerang but it's doesn't have color. Just black and white with a big blue line across the bottom.
     
  20. marctronixx

    Moderator

    clear your cache on the app and the device itself.
     

Samsung Galaxy Note 8

Welcome to the Galaxy Note 8 Forum where you'll find help, tips, tricks, accessories, reviews, and more for Samsung's S-Pen enabled smartphone. With a 6.3-inch screen, 6GB RAM, 8MP/12MP front & back cameras and a whole lot more- the Galaxy Note 8 is an absolute BEAST!
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