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Capture+ showing blank screen

Discussion in 'Android Devices' started by EllenPietrewicz, Jun 15, 2017.

  1. EllenPietrewicz

    Thread Starter

    Hi, I saw a thread on this topic before, but didn't really see a thorough fix to it. My capture+ was working fine (swiping down and choosing between either standard or extended, etc). But now when I do it, it just shows a blank white screen (that I can write on, etc), but no actual screenshot. Has anyone else had this issue? Does anyone have a fix?

    So far, I LOVE my G6, but there are definitely some quirks to it, that usually fix themselves with a restart. But that gets old sometimes...
     



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  2. tube517

    tube517 Android Expert

    Have you tried clearing cache in the app and rebooting the phone?
     
  3. EllenPietrewicz

    Thread Starter

    Yes I've done that. It still doesn't work. I love this feature so I'm bummed that it's messing up on me.
     
    william2nevile likes this.
  4. EllenPietrewicz

    Thread Starter

    Specifics I've noticed:

    1) If I try to screenshot, say, a text message window using 'standard' capture, it comes up blank white.

    2) If I use 'extended' capture while I'm at the end of a text window (with no more text after it), it will show up blank white as well.

    3) If I scroll up a bit, so that there's more text at the bottom (that I would have to scroll down to see) and use 'extended' capture, then it will capture everything correctly.

    4) If I try to capture a web page, it will come up blank white.

    I've contacted LG directly to see if they can help....
     
  5. EllenPietrewicz

    Thread Starter

    LG got back to me - the fix they had for me didn't work (it's as if they weren't giving me instructions for the G6). So I had to do a factory reset. It works again, so who knows what the problem was.

    All good now.
     
    dontpanicbobby likes this.
  6. today

    today Android Expert

    When I cleared the data in the QuickMemo application, then the + portion of the app started doing it's thing properly. On the LG v20.
     
    happyjordan7777 and tube517 like this.
  7. EllenPietrewicz

    Thread Starter

    I almost got that phone... Yeah that didn't work for me. But now it's fine so I guess all is well. Resetting isn't that big of a deal now since I have apps to back up everything. I just hope it continues to work lol.
     
  8. Thanks you this worked for me!!
     
  9. I use a LG V20, and clearing the QuickMemo cache worked for me! Thank you!
     

LG G6 Forum

The LG G6 release date was March 2017. Features and Specs include a 5.7" inch screen, 13MP camera, 4GB RAM, Snapdragon 821 processor, and 3300mAh battery.

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