Hi Kevin, I live in armadale, western Australia, my CAT 360 is having issues with battery? Plug in charger , vibrates and flashes red led, held all four buttons (volume up and down ,and two buttons on left) CAT logo came up , pulled out cord, went back to blank screen , plugged in charger, same with red led, proceeded with hard reset( held volume up and power button )came up with screen to Reboot etc, asked to enter password after I did this ,it turned itself off again, battery now saying 0% , red led light staying on , but no vibration this time , will not go up in charge , leaving plugged in at the moment, can you please suggest or help me with this as it is an issue I've been having for 2+ months , thank you,