CAT S60 - Water ingress after light usage in the pool

[Vinni89]

Is yours a dual sim model?

The US model was made later than the dual sim model... Maybe they changed something in manufacturing?

So the defect phone produce for europe? How to find differences of both version? I find in reviews that back door is different.

Maybe its a presale variant? Wich is yours back door?

 

[DoctorFurman]

Some of our local manufacturers of, say for example, car tyres, have outsourced their production to other coutries (still in Europe though). Grip and overall quality of the tyres have marked differences depending on the production location. Some have even gone as far as to market their products from outsourced manufacturing under different brand names.

In other news, CAT returned my email and are asking for proof of purchase. I'll have to go through my carrier if they decide to replace the phone, but because technically I don't own the phone but have it on lease (at least I think so because of the monthly payments)... we'll see how it plays out.

I didn't know the EU and US versions of the phones are different. Would somebody with the US version post a closeup photo of the US version's gasket?

 

[cavell219]

So the defect phone produce for europe? How to find differences of both version? I find in reviews that back door is different.

Maybe its a presale variant? Wich is yours back door?

So I had the US model which failed. But again this is all speculation and a guess from my history. I have no clue how CAT does this. Mine is currently at the repair facility so I cannot give any info about my device or pictures.

Some of our local manufacturers of, say for example, car tyres, have outsourced their production to other coutries (still in Europe though). Grip and overall quality of the tyres have marked differences depending on the production location. Some have even gone as far as to market their products from outsourced manufacturing under different brand names.

In other news, CAT returned my email and are asking for proof of purchase. I'll have to go through my carrier if they decide to replace the phone, but because technically I don't own the phone but have it on lease (at least I think so because of the monthly payments)... we'll see how it plays out.

I didn't know the EU and US versions of the phones are different. Would somebody with the US version post a closeup photo of the US version's gasket?

Exactly.

I would give a pic if I could but unfortunately mine is at the repair center. I purchased it outright from the CAT store in the US. I should know in the next couple weeks if they are even going to fix it. There is no way to check the status of the RMA without calling and even then they have no answers... Good customer service there.

Sigh maybe I will just go back to an S7 with the external flir sensor (or use the nice Flir camera my work provides) .. Like I said before the much more "delicate" S7 was 5 feet down with no issues. My wifes has no issues after being in water and even my brothers.. 3 for 3 in the positive for the sammy. But man do I dislike their OS customizations. I hope the new google(Nexus er Pixel maybe?) phones have a good IP rating but I know they wont.

 

[cavell219]

So I came home to brand new S60 on my doorstep... A $600 phone not sign on delivery lol..
It is a brand new model with the dual sim software and 2 IMEI numbers. My old one did not have this.
According to the box it supports the same bands as my NA model it is replacing but I haven't put my sim in it yet.
Build # LTE_D0201121.0_S60_0.022.02
Baseband 0.022.02
Made in China.

I did put it under water for 10 minutes. 1 foot. No issues. So far so good!

 

[Vinni89]

So I came home to brand new S60 on my doorstep... A $600 phone not sign on delivery lol..
It is a brand new model with the dual sim software and 2 IMEI numbers. My old one did not have this.
According to the box it supports the same bands as my NA model it is replacing but I haven't put my sim in it yet.
Build # LTE_D0201121.0_S60_0.022.02
Baseband 0.022.02
Made in China.

I did put it under water for 10 minutes. 1 foot. No issues. So far so good!

I think You have had the presale variant of phone before! Can You give photo of new?

 

[cavell219]

I think You have had the presale variant of phone before! Can You give photo of new?

Sure, what would you like pics of? The rear gaskets?

 

[cavell219]

I think You have had the presale variant of phone before! Can You give photo of new?

Here ya go.

And one extra photo taken with my S7 of my phones haha... I have a problem...

 

[Vinni89]

So I came home to brand new S60 on my doorstep... A $600 phone not sign on delivery lol..
It is a brand new model with the dual sim software and 2 IMEI numbers. My old one did not have this.
According to the box it supports the same bands as my NA model it is replacing but I haven't put my sim in it yet.
Build # LTE_D0201121.0_S60_0.022.02
Baseband 0.022.02
Made in China.

I did put it under water for 10 minutes. 1 foot. No issues. So far so good!

New phone is from service or from seller?

 

[cavell219]

New phone is from service or from seller?

It is from the service center in Florida.

 

[seppo112]

I got water inside my phone too (under the back door & camera lens), I'm getting a replacement CAT S60 in the following week.
I'm from europe and there were only "THERMAL IMAGING" and "5m WATERPROOF" written in the back cover.

 

[Vinni89]

How it happened?

 

[seppo112]

How it happened?

Its hard to say really. It was submerged in flowing water (2ft) a few times during the day, but only for like one minute per submersion . It was also raining outside, so the total moisture level was very high (my clothes were wet also). The condensation under the camera lens appeared 6-8 hours after the submersion. I was spending my time mostly semi-outdoors in a cover for the rain. There was also some steam caused by the heaters and wet clothing.

I have tested it's waterproofness in a sink before, and there were no problems whatsoever. So either the water flow, the high-humid environment, or the steam was too much. However my friends also had their phones with them, and they didn't get any water inside their phones. The only difference was that I submerged my phone while my friends didn't.

 

[Vinni89]

Its hard to say really. It was submerged in flowing water (2ft) a few times during the day, but only for like one minute per submersion . It was also raining outside, so the total moisture level was very high (my clothes were wet also). The condensation under the camera lens appeared 6-8 hours after the submersion. I was spending my time mostly semi-outdoors in a cover for the rain. There was also some steam caused by the heaters and wet clothing.

I have tested it's waterproofness in a sink before, and there were no problems whatsoever. So either the water flow, the high-humid environment, or the steam was too much. However my friends also had their phones with them, and they didn't get any water inside their phones. The only difference was that I submerged my phone while my friends didn't.

Have You opened the sim card door before that trouble? Or something extraordinary?

 

[seppo112]

Have You opened the sim card door before that trouble? Or something extraordinary?

Hello, I didnt open the sim cover but I opened the usb charging cover because I plugged my phone to the charger in the rain cover. Could the moisture get in from there?

 

[Vinni89]

Hello, I didnt open the sim cover but I opened the usb charging cover because I plugged my phone to the charger in the rain cover. Could the moisture get in from there?

I dont know, but if it could it sorrowfully. I dont have this phone, but i want to buy it. Now, I dont know what to do((

 

[Vinni89]

Maybe it will help somebody! Problem with waterproof is in back door close position.
http://4pda.ru/forum/dl/post/8828216/%D1%F2%F0%E0%F5%EE%E2%EA%E0.jpg

 

[cavell219]

Maybe it will help somebody! Problem with waterproof is in back door close position.
http://4pda.ru/forum/dl/post/8828216/%D1%F2%F0%E0%F5%EE%E2%EA%E0.jpg

Your link is 404'ing

 

[Vinni89]

Your link is 404'ing

 

[seppo112]

So when you press the cover, the yellow part opens a bit?

Or do you have to close the lid better than just pushing it close?

 

[Vinni89]

You have to close back door only by pushing it till yellow parts snap to like on the right parts of the photo.

 

[cavell219]

The issue with that is, the gasket is internal of the yellow switch. Water gets in the back door no matter what which is fine. As long as the gasket protects the important parts from getting wet. The waterproofing is on the interior of the door, and the seal between the latch only needs to hold it tight to the body of the phone to activate the gaskets seal.

 

[seppo112]

Hello, I got a new CAT S60 and put it in a glass of water for like half a minute, only the FLIR text was above the water and nothing else. It had no problems taking the water.

This time I will use my phone more carefully.

 

[cavell219]

Hello, I got a new CAT S60 and put it in a glass of water for like half a minute, only the FLIR text was above the water and nothing else. It had no problems taking the water.

This time I will use my phone more carefully.

Is your new one a US model or a different one? You can hit #02# on your dialer. My model is BT53 what is yours?

 

[seppo112]

Is your new one a US model or a different one? You can hit #02# on your dialer. My model is BT53 what is yours?

I think it's an european model (because I live in europe), it says BT52.

 

[cavell219]

I think it's an european model (because I live in europe), it says BT52.

Thanks. Just seeing if my model number was different as I am in the US but have a dual sim variant with US bands..