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Cloud Print Failing

Discussion in 'Android Help' started by Landlubber, Feb 14, 2016.

  1. Landlubber

    Landlubber Lurker
    Thread Starter

    I have a Samsung Galaxy S4, Android version 5.0.1. I used to be able to print from it using Google Cloud Print but I had to restore my phone to factory settings and although as far as I can tell I have reinstalled all apps and settings it now won't print to my classic printer which is attached to my PC. When I sign on to Chrome it says that the printer is registered. I have deleted it and re-registered but the problem persists. When I try to print the phone screen only gives me the option to save as PDF. Searching for printers just keeps on searching. Any ideas?
     



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  2. Kibaikasu

    Kibaikasu Member

    What kind of printer are we talking about? Does it had a phone app available that you might be able to download and set up?
     
  3. Landlubber

    Landlubber Lurker
    Thread Starter

    The Printer is a Canon iP4700 attached to a PC running Windows 10. No there is no app available but it is registered on Chrome as available to print via Cloud Print. As I said above, it used to print via the PC until I had to reset my phone to factory settings so it would seem that I have failed to set something correctly on the phone.
     
  4. Kibaikasu

    Kibaikasu Member

    Ok, so I'm assuming it is using Google Drive as the cloud service for printing. Are you able to log into your Google account? Did you do a recent password change perhaps? Is the printer currently showing a good connection to the internet?
     
  5. Landlubber

    Landlubber Lurker
    Thread Starter

    I didn't knowingly use Google Drive before when it worked. I simply installed Google Cloud Print and registered the printer in Google Chrome. I have never knowingly used Drive. Yes I can log on to my Google account and the printer shows up on Chrome when I log go to Cloud Print under settings and Advanced Settings, then Manage Printers. It lists my Canon iP4700 printer and Google Drive as being available. When I try to print, however, the only option that I have on the phone is to save as a PDF.
     
  6. Kibaikasu

    Kibaikasu Member

    Ok, so lets break it down then. Cloud printing allows you to print things that you have saved to your cloud drive, in this case Google Drive. Anything that connects to a cloud server needs an internet connection to reach the information required. So we need to verify some things:

    1) Is the printer connected to Wi-Fi, and how strong is that Wi-Fi connection on that printer.
    2) Is your device from where you're printing from connected to the internet, either via Wi-Fi or mobile data?
    3) Is the PDF file you're trying to print saved to your Google Drive or your device's physical/external memory.
     
  7. Landlubber

    Landlubber Lurker
    Thread Starter

    1) The printer is connected to my PC which is connected to Wi-Fi. According to Google Cloud Print I only need to register the printer in Google Chrome to connect it to Wi-Fi via the PC. This I have done and it used to work OK.
    2) The phone is connected to the same Wi-Fi home network as the PC.
    3) The file can be on either the phone's internal memory or the SD card. I do not knowingly use Google Drive.
     
  8. Kibaikasu

    Kibaikasu Member

    Ok, so since the PDF is not saved to the Google Drive, then what you want to do isn't Cloud Printing, it's Network Printing (i.e. - printing using a Wi-Fi network). For that to work, the printer itself needs to be connected to the internet via Wi-Fi, and then you would print from your device to the printer over the Wi-Fi network. Just connecting it to the computer won't be enough unless you only print from the computer.
     
  9. svim

    svim Extreme Android User

  10. Landlubber

    Landlubber Lurker
    Thread Starter

    The app is installed.

    Re: classic printer vs cloud printer, the URL below explains how to do it. I have followed the instructions but for some reason it fails.

    https://support.google.com/chrome/answer/1069693?p=settings_cloud_print&rd=1

    It shows how to print to a classic printer connected to a PC. As I said at the start of this thread this used to work. It also worked via the internet when not connected to the same Wi-Fi network (i.e. when I was away from home). I just can't see what has changed to stop it working.
     
  11. svim

    svim Extreme Android User

    Since you had things set up and working OK and it's only after that Factory Reset on your S4 that this problem where your Canon isn't showing up now, have you tried clearing the system cache partition? Maybe some corrupted file won't delete itself in the system cache that's preventing your printer from showing up in your phone's print menu. (Generally it's a good idea to wipe the system cache partition after a Factory Reset anyway.)
    https://www.androidpit.com/how-to-clear-the-cache-on-galaxy-s4
     
  12. Landlubber

    Landlubber Lurker
    Thread Starter

    Thank you for this advice. If I clear the system cache will I have to re-enter such things as saved passwords and settings?
     
  13. svim

    svim Extreme Android User

    The system cache partition doesn't store user data or those things like user passwords and settings, it's just a storage area where the operating system (in your case Android 5.1) dumps various temp files it uses for different background processes. Usually those temp files just get deleted on their own but sometimes it helps to manually just wipe the system cache partition.
    Also, if you go into your Settings >> Application manager and when you select any of the apps, if you tap the 'Clear cache' button that won't affect the password for that app or the settings you made to it either. Just don't tap the 'Clear data' button, as that will. (Note that clearing the cache for an individual app is really only for troubleshooting purposes. When you clear an app's cache it just gets rebuilt the next time you start that app up again anyway.)
     
  14. Landlubber

    Landlubber Lurker
    Thread Starter

    Thank you for your advice above. I will be away until early next week and do not wish to try clearing the system cache until I have backed up the phone to my PC, but will then do so and let you know if it has cured the problem. Many thanks for you help so far.
     
  15. Landlubber

    Landlubber Lurker
    Thread Starter

    I have now performed a system cache reset to no avail. In all honesty being able to print from the phone isn't vital so I think that I will just accept that there is a problem that I can't resolve and leave it at that. Thanks for all the help and advice anyway.
     
  16. svim

    svim Extreme Android User

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