Good Day.
After an unresponsive touchscreen episode yesterday, a few functions don't work and HTC help say I can expect degradation of the phone after 2 years. This one's 4 years old. A factory reset is suggested, since :-
(a) I can't get into Google Play (it presents a screen I've never seen before, with my email address at the top in a purple and turquoise field, with four options below - Redeem, Settings, Help & Feedback and About Google. When I select Settings, and change something, the next screen is always "Check your connection and try again. Retry").
(b) the time/date won't auto-update,
(c) the time/weather widget is gone etc.
(although I can get onto the internet, and the touchscreen is ok again).
I understand its supposed to synch with google automatically when I connect it to the iMac, but I don't think it is, since recent new phone numbers have not appeared in the Gmail contacts list.
So I seek a sympathetic talk through of how to back up phone contacts to the iMac, possibly through some App other than HTC. No need to backup photos, documents etc., just phone numbers, before I take the drastic step of factory reset.
HTC suggested I download "HTC Furniture" from the website, but I can't even find it, and HTC Synch which I have downloaded, is trying to copy the contents of iPhoto TO the phone.
Many thanks - Doug
After an unresponsive touchscreen episode yesterday, a few functions don't work and HTC help say I can expect degradation of the phone after 2 years. This one's 4 years old. A factory reset is suggested, since :-
(a) I can't get into Google Play (it presents a screen I've never seen before, with my email address at the top in a purple and turquoise field, with four options below - Redeem, Settings, Help & Feedback and About Google. When I select Settings, and change something, the next screen is always "Check your connection and try again. Retry").
(b) the time/date won't auto-update,
(c) the time/weather widget is gone etc.
(although I can get onto the internet, and the touchscreen is ok again).
I understand its supposed to synch with google automatically when I connect it to the iMac, but I don't think it is, since recent new phone numbers have not appeared in the Gmail contacts list.
So I seek a sympathetic talk through of how to back up phone contacts to the iMac, possibly through some App other than HTC. No need to backup photos, documents etc., just phone numbers, before I take the drastic step of factory reset.
HTC suggested I download "HTC Furniture" from the website, but I can't even find it, and HTC Synch which I have downloaded, is trying to copy the contents of iPhoto TO the phone.
Many thanks - Doug