Switching because I get a corporate discount with Verizon that was unknown to me until recently. Really the only reason. I love my Evo and I've had zero problems. So it comes down to $ for me. I'm dreading the next couple of weeks after my Evo return as I will be stuck with my LG flip, which is basically on life support (cracked hinge, display going in and out).
Returning the Evo won't be completely free though, right? Thought there was a restocking fee of some sort.
Hey, here is how to properly discontinue your service with sprint. I think this only applies if you are a new customer. You shouldn't have any restocking fee. Also i'm not sure, but this probably applies only to Sprint.com and actual sprint retail stores, I'm not sure about 3rd party stores.
First go to this website and print out this page.... Have this with you while on the phone with the rep, and take it with you to the store when returning your phones.
Sprint 30-day Return and Exchange Policy
Next, get the phone from the new carrier, and port your number over. If you don't port your number before cancelling, that number is gone and you can't get it back.
Once you ported, call sprint customer care, ask for cancellations.
As soon as the cancellation rep is on the line, get his/her full name and employee ID number and write it down on a paper, that you will keep.
Next let the rep know you want to cancel, they will ask you why. However, you do not have to provide any reason as to why. Just politely inform them that you are within your 30 day sprint gaurantee, and you would like to cancel. If they ask why again, tell them that the contract doesn't require a customer to provide a reason. Ask nicely to deactivate the account.
Next, with that web print out in front of you, go through each of the bullet points with the rep. Have the rep confirm that you will not get any charges on the following.
* refund monthly charges as part of your service plan
*refund activation fee
*refund the purchase price of your device
*waive the early termination fee (ETF)
*waive the restocking fee
*Refund taxes and sprint surcharges associated with the above charges
Once he confirms everything, get a CONFIRMATION NUMBER!! Write this number down. Hang up. About an hour later, call back, speak to any new customer service rep, and verify that your account was truely and indeed cancelled.
Next, package your phone up in the original box and original condition. Get this sprint phone off your hands as fast as you can, if you drop it, scratch it, etc etc, that may be reason enough for them not to accept the return. Take it to the store, with your original receipt. Also you can not mail the rebate in if you are returning, meaning the box needs to still have the upc code.
Take the web print out with you to the store. Tell them you are there to do the return. If they ask why, tell them to please just do the return, you are within your 30 days, don't need to provide a reason. Also let them know you already called customer care and cancelled, at that point they know the account is cancelled and they wont hassle and try to keep you.
Have the web print out with you, incase the store charges you a restocking fee. Keep your original receipt, get a new refund receipt. Keep all paper work, employee names, etc.
Then to make sure the account is really cancelled, call about a week later, then 1 month later to make sure you have a 0 balance. Because when you cancel, according to sprint, your bill shows a balance due, until the following billing cycle, when they zero it out. Doesn't make sense, but that is what they told me.
You should then be free of sprint, and you can go to who ever you want.
