1. Are you ready for the Galaxy S20? Here is everything we know so far!

Excel app won't open spreadsheets

Discussion in 'Android Devices' started by OhioGuy59, Sep 11, 2021.

  1. OhioGuy59

    OhioGuy59 Newbie
    Thread Starter

    I'm using Office 365 on my phone, including the Excel app. The problem I'm having is when I try to open an Excel spreadsheet, the native Samsung app, not the Excel app, opens the spreadsheet. There is an option to open the spreadsheet using Excel (screenshot included) but I can't get Excel to open the spreadsheet automatically. When I go to settings, default apps, it won't let me choose Excel as the default app. What gives here? What do I need to do to fix this? Thanks
     

    Attached Files:




    1. Download the Forums for Android™ app!


      Download

       
  2. puppykickr

    puppykickr Android Expert

    So it will open in Excel, just not automatically?

    And have you deleted any defaults for both the Samsung app and Excel?

    After that, hopefully when you select the file from your file manager the pop up asking you which app to use will appear.

    If not, then your device is not recognizing Excel as an app that is capable to do so- but that does not mean that Excel cannot.

    What it does mean is that the developer(s) of Excel need to be made aware of this, so that the app can be updated.

    It is the devs responsibility to have the code in the app that will allow devices to know that the app is available to open certain kinds of files.

    See if you can contact the dev(s), and give them the make, model, and Android version of the device.
    You will also need the version number of the Excel app.
    Let the dev(s) know exactly what is going on.

    Alternatively, you could look for and find another app that aready does allow your device to see it as an app to open such files.
     
  3. OhioGuy59

    OhioGuy59 Newbie
    Thread Starter

    Thanks for your reply.
    I have tried to select Excel as the default app, but for some reason the phone won't let me do that.
    Honestly, I don't know which app my phone is using to open the Excel files. I can't find it on the phone. If I could figure that out, I would uninstall it (if possible) so that Excel would have to be the app to open those files.
    Also, I have no idea who the Excel dev(s) are. That's above my pay grade. How would I even find that out?
    Thanks
     
  4. Dannydet

    Dannydet Extreme Android User

    Open the office 365 app, then open the file from there
     
    puppykickr likes this.
  5. puppykickr

    puppykickr Android Expert

    Where did you get the app?
    There you should find the name of the developer(s) and or the company name.

    Many devs now have channels just for this sort of thing on such places as Telegram, or even Facebook.
     
    Dannydet likes this.
  6. OhioGuy59

    OhioGuy59 Newbie
    Thread Starter

    That is one option, but it's not the way I want to open the apps. When I click on the file name, it should open automatically using Excel, period. That's how I want it to run. While I understand your suggestion, I have to go through 3 extra steps just to get the file open.
    Thanks

    Where did I get the Excel app? From the Android app store. I'm not sure I understand your question, and with all due respect, it's not helping me get a solution to my problem. Thanks.
     
  7. mikedt

    mikedt 你好

    On my Samsung Note20 Ultra using the stock Samsung My Files app., it gives a list of apps to open .XLS spreadsheet files. With Excel been the first choice. It surprises me a bit that it doesn't work like this on the S21, especially as these phones come with the Microsoft Office suite pre-installed, as MS has a partnership with Samsung.

    If one taps Always then the .XLS files will always open automatically with the app you selected, e.g. Excel.
    Screenshot_20210912-235206_Android System.jpg
     
    #7 mikedt, Sep 12, 2021
    Last edited: Sep 12, 2021
  8. puppykickr

    puppykickr Android Expert

    You must contact the developer of the Excel app.
    In order to do that, you need to go back to where you got it, and look for that information there.

    Is 'The Android App Store' a thing?
    I have never heard of that appstore, quite possibly because there is more than one- therefore using the word 'The' in the name of it would be a misnomer.

    Anyway, I will assume that you are using Google Play Store.
    I do not use that appstore for various reasons.

    But I will attempt to find it online, without the horrid app called Google Play Store.

    Screenshot_20210912-110024.png

    So there is the contact information for the developer.
    (Bottom right.)

    Good luck with that, as most developers for apps like this seem to ignore most users, but you may be the exception.

    You will need to provide the make, model, and Android version of your device, along with the version number of the Excel app.

    Tell them exactly what your issue is, as you did here.

    To be honest, if you can find an app to do this function from F-Droid, you would be much better off.
    Even if you had the same issue, the vast majority of developers associated with F-Droid are much more responsive and helpful than those on the Play Store.
     
    Dannydet likes this.
  9. Dannydet

    Dannydet Extreme Android User

    Native Samsung app?
    You'll need to go into settings, apps, and disable the native Samsung app, which is overriding any other app to open it.
    Then you should be able to click on the file, and choose the Excel app, always open option.
     
    puppykickr likes this.
  10. OhioGuy59

    OhioGuy59 Newbie
    Thread Starter

    Everything you said makes sense but for some reason I'm still not getting the options you're seeing. I'm trying to do a few things on my phone but I'm getting nowhere. Thanks for your input.

    Thanks. I didn't respond earlier because I never got an email notification of your response. Yes, I meant Google Play Store. Being a Samsung phone, obviously I'm using Google Play. I appreciate your detailed response.
     
  11. mikedt

    mikedt 你好

    I still don't know what you mean by "native Samsung app". Because my Galaxy Note20 Ultra actually came with MS Office pre-installed, and Excel is the default app for opening .XLS files on my phone. And it also syncs with my Office365 online account.

    I wonder if Microsoft didn't partner with Samsung for the Galaxy S21 Ultra?
     
    #11 mikedt, Sep 13, 2021
    Last edited: Sep 13, 2021
    Dannydet likes this.
  12. OhioGuy59

    OhioGuy59 Newbie
    Thread Starter

    My phone is the Galaxy S21 5G, not the Ultra. From what I've seen, that doesn't make a difference in this case but I wanted to confirm that.
    I've been told that my phone did come with MS Office pre-installed, as you said. Both Samsung and Sprint, my provider, have told me that.
    Oddly, Samsung has provided very little help to me. Sprint was better but the problem is still there.
    When I open my Excel files, the app that opens them is pretty crappy looking. The files don't open correctly, the layout is hard to follow, and what is normally a 3 or 4 page spreadsheet will be spread out over 15-20 pages. Really strange.
    As I've mentioned elsewhere, at the bottom of the screen is an option to open the file with Excel, which opens it properly when I click on that option. I'm just trying to bypass that option and have the file open directly with Excel. Is that too much to ask? (I'm asking Sprint that question, not you).
    What sounded like a good option was what Sprint told me to do...reset all my settings. Of course that didn't work either and it created more work for me cause I had to re-do a few settings, BUT I was willing to take the time to go through it.
    So, I'm still at square one and I'm about to give up. I believe there is a way to fix this but I have more important things to do.
    Thanks again.
     
  13. kate

    kate Dreaming of Bugdroid.
    Moderator

    Bring up your scrollable list of recently used apps, the app that opens your Excel files should have its name or icon at the top of the app.

    Then delete that apps default setting to open excel files:
    https://www.samsung.com/my/support/mobile-devices/how-to-change-default-navigation-app/

    That's for navigation but the process is the same. With the default open setting removed open an Excel file and see if it asks you which app to open it with.
     
    mikedt and Dannydet like this.
  14. OhioGuy59

    OhioGuy59 Newbie
    Thread Starter

    Good answer but it still isn't working. When I brought up the list of recently used apps, the app name (whatever it is) wasn't even on the list. I'm giving up on this. Something is obviously screwed up here and it can't be fixed. Thanks.
     
  15. mikedt

    mikedt 你好

    Your Note20 was supplied by Sprint? Maybe Sprint modified and customized it, and they've put some of their own things on it? Which is what I've read about US carrier version phones. Quite frankly it doesn't sound like how it should be working. Where I am(China) there's only one variant of the Note20 and Note20 Ultra.
     
    Dannydet likes this.
  16. kate

    kate Dreaming of Bugdroid.
    Moderator

    App name or it's icon should be shown. This is an image I found online of Samsungs recently used apps list:
    1.jpg

    Does it show an icon for that app? If it does you can scroll through your installed apps and find that icon.
     
    Dannydet likes this.
  17. OhioGuy59

    OhioGuy59 Newbie
    Thread Starter

    Nope, it doesn't show anything.
     
  18. OhioGuy59

    OhioGuy59 Newbie
    Thread Starter

    S21, not Note.
    Yes, it was provided by Sprint. Your answer makes sense. It seems they put their own stuff on the phone and I can't remove it.
     
    Dannydet likes this.
  19. stevetaz

    stevetaz Lurker

    Could Office have been auto disabled by the system? Settings > Apps > Scroll down to Office. Should be ablee to set as default from that scrren. If not, no idea what happened.
     

Samsung Galaxy S21 5G Forum

The Samsung Galaxy S21 5G release date was 29 January. Features and Specs include a 6.2" inch screen, 64MP camera, 8GB RAM, Snapdragon 888 or Exynos 2100 processor, and 4000mAh battery.

29 January
Release Date
Reviews
Loading...
Similar Threads - Excel app won't
  1. App Update
    Replies:
    0
    Views:
    47
  2. App Update
    Replies:
    0
    Views:
    65
  3. App Update
    Replies:
    0
    Views:
    102
  4. DJR_Android
    Replies:
    3
    Views:
    1,441
  5. Samsung
    Replies:
    0
    Views:
    513
  6. germandowski
    Replies:
    15
    Views:
    1,148
  7. App Update
    Replies:
    2
    Views:
    1,217
  8. Nofer Trunnions
    Replies:
    0
    Views:
    711
  9. NightAngel79
    Replies:
    0
    Views:
    1,960
  10. Android News
    Replies:
    0
    Views:
    839

Share This Page

Loading...