Hi, I've read various threads here dealing with the same problem as mine but they quickly get very technical so please speak to me as though I'm a three year old! My htc one s has frozen mid startup. Rebooting is making no difference. I have managed to get onto the safe mode screen (with Andy on a skateboard) and cleared the cache but that didn't cure the problem. Here's my big problem; I have all my photos from six months on my phone as well as all my contacts and while I have posted some photos on facebook, the majority have not been backed up or uploaded. Having read other threads I don't think I have rooted my phone as I don't even know what that means! Please help, how can I unfreeze my phone while saving my photos and contacts! Thank you in advance.