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Tips Good experience with insurance (Asurion)

Discussion in 'Android Devices' started by markdoc, Feb 24, 2012.

  1. markdoc

    markdoc Android Enthusiast
    Thread Starter
    Jun 28, 2011

    Jun 28, 2011
    Retired Dentist
    New York City, NY, USA
    I know most people here have had nightmares dealing with support. I usually have good results, but this one surprised me and I found something out that can help everyone. For the first time ever, I dropped my phone (Tbolt) into a sink full of water. What made it worse was that I just went through a hassle to get a brand new Tbolt, not refurbished. It was a month old and splash. After running off a number of expletives, I remembered that I paid for the extra insurance and called Verizon. They gave the info I needed & told me call Asurion. I called & got the long delay message & the web site I could use. I used the website, paid the $100 deductible, and got a phone the next day. The problem was that a month ago I paid $50 for a new Tbolt & now a paid $100 for a refurb. Lucky for me, the refurb's light bulbs didn't work. I, once again, called Verizon & begged the tech for a new Tbolt. He laughed at my story & told me that Asurion has a 30 day warranty on their phones. He called Asurion for me & connected us. While speaking to their tech, I remembered reading that they can replace your phone with a refurbished or new phone; so I told her that my Tbolt was only 1 month old because I had already gone through refurb hell and could I please have a new phone. I couldn't believe she said yes! The next day I received a brand new, boxed Tbolt. Unbelievable! As I write this, my brand new Tbolt is installing my apps. The moral is if you ever damage your phone & need to use your insurance, speak to a live person & ask for what you deserve.


    willdogs likes this.

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