Help Google Play Services not Working :(

[TroyFoxxin]

Errr never mind the apps started crashing after a few seconds after initial launch I was so happy too

But it did show signs of life? Sounds like something else is causing a issue triggering issues with google play services. not google play services itself. If anyone can provide me with information on the crash details (logs, etc) to look at maybe I'll spot something.

Seeing how this issue even happens on factory reset. If someone can try this with a completely different google account and not install anything. just see if things like play store, gmail apps run normally. I wonder if some of you use the backup restore feature and its installing something causing bugs with play services. I am only just guessing at this point without any other information.

 

[TroyFoxxin]

EDIT:
Some apps like YouTube, Hangouts, Google Docs, Maps do work tho but Gmail, Google Drive, Google Play Games and Google Play Music still crash

(update) I don't use google play music. but just tried it and it crashes for me as well but it started working soon as i uninstalled updates for it in the apps manager. So give that a try. as for play games, & gmail work. might try doing the same thing. but just in case im gonna packaged my play games for my drive to be downloaded.

Google Play Games: https://drive.google.com/file/d/0ByB2IlFbWmfcUVhDalJPSWhXSm8/view?usp=sharing

I forgot to rip gmail. and already put the phone away. too tired to go get it again. its late here. lol

but i feel that maybe replacing play services with the one from my phone, and uninstalling some updates on the other may do the trick here.

 

[niteridet]

So glad people are already are so attentive to this annoyance hence Google Play Services issue. I am running 4.4.2 on Kyocera Hydro Icon, blacklisted, and rooted with exploit KingRoot apk.
About a week ago like on the 9th or so - I had to update almost all my apps and I use hangouts and YouTube alot, which force closes, similar to the same issue others have been recently dealing with on their Kyocera.
I have had to opt out of the SMS feature on Hangouts, to be able to receive and send my texts natively with my google voice account I used for hangouts. it works, but its annoying, YouTube still don't work, drive doesnt, and now I am here. I wish I could upgrade with a update.zip for the new lolipop. Otherwise, very unacceptable.

 

[josephjhaney]

Got my phone today, just updated it to KitKat, got the error on hangouts and gmail, cleared cache in both, both have launched and appear to be working at this time. Will test more tonight.

 

[josephjhaney]

So, got home, more time to test. Youtube is hozed, won't lauch at all. Hangouts seems to be working, but it did blow up once, had to clear cache and data, then it worked again. Gmail, same thing, clearing cace and data made it work. Docs was failing till I rolled back the version, unable to fix other than rolling back. The device seemed to be doing well with 4.3, but once I took it to kitkat with the OTA Update, things went out the window. So, is there something with this version of KitKat that hozes it when combined with the newest version of google play services?

 

[HybridxReality]

Hello everyone. I signed up just to talk about this issue. A friend reached out to me and is having all of the same problems. She says that she can go onto Google Play and download something, but it will crash if she does. Same with YouTube, Gmail, Hangouts, Play Music.
Really not sure what is causing this.

 

[Joshawa675]

All my apps minus Android Pay (also a major one for me) work now with that apk, for now. Hopefully the next update is a fix instead of a bug

 

[HybridxReality]

She tried installing the apk, but it just said "App not installed" for her.

EDIT: She said she fixed it. This is what she said: "I uninstalled google services updates. Downloaded the apk and brought the crashing apps back to factory settings". This is what worked for her, so hopefully this is a possible solution?

 

[TroyFoxxin]

There was some post around that there was some updates for google play services and related apps that maybe getting easily bonked with this phone. So maybe a future update might fix them. Best i can suggest is uninstalling updates where possible and block the updates for the time being and hope that takes care of the issues for now.

Otherwise really only other thing i can think of without having a phone with this issue in hand is to take a working vibe, and packages all the Google Apps. Root the device, then replace the bad apks in the system partition with the good ones. That would be one of my next steps looking at this blindly. I have no crash logs from anyone to even get a clue what the main cause is.

 

[The-Truth]

I had a major issue with the Kyocera Hydro Life I had couple years ago. The damn things and ya by things I mean like three Hydro Lifes. Back to back to back. All bran new would shut off and on 2/3 times a day. No google apk's crashing though.

 

[josephjhaney]

She tried installing the apk, but it just said "App not installed" for her.

EDIT: She said she fixed it. This is what she said: "I uninstalled google services updates. Downloaded the apk and brought the crashing apps back to factory settings". This is what worked for her, so hopefully this is a possible solution?

When you say "brought apps back to factory settings" are you saying uninstalled the updates? Or is there some other method. My goal is to get the most recent version of the apps working, i had figured downgrading the app to a previous version would work, and have done that with Drive, but I'm trying to avoid that with Hangouts (the newer hangouts works REALLY well with my LG G watch R, and I'd hate to lose that functionality).

 

[ChatoGuy101]

So the factory YouTube app doesn't work for me so I uninstalled it and reinstalled YouTube v5.9.0.13 and this is what happens when I open it.
First time:

Second time:

 

[HowieWrites]

Hi, guys! -- the problem is that the latest version of Google Play Services 8.1.15 is screwing things up.

The last known working version is 7.8.95 (2113048-034). You can download it from APKMirror:

http://www.apkmirror.com/apk/google...ices-7-8-95-2113048-034-android-apk-download/

Now the bad news: 7.8.95 doesn't work with Android Pay or Google Now's newsfeed feature. (In lieu of Android Pay, the last working version of Google Wallet that works is 9.0-R206-v14. You can find this also at APKMirror.)

Secondly, it appears that the latest Google Play Services version will be reinstalled automatically if you restart your phone.

So basically, Google needs to release a newer version of the Google Play Services app to fix the problems that Version 8.1.15 has running on the Hydro VIBE.

UPDATE: Version 7.8.99 of Google Play Services works, too. So the problems seem to start with the 8.1+ version series.

Google Play Services 7.8.99:
http://www.apkmirror.com/apk/google...ices-7-8-99-2134222-034-android-apk-download/

 

[josephjhaney]

When I try to install that I get the error "app not installed". I have checked the box to allow from 3rd party, but it still doesn't install....

 

[HowieWrites]

When I try to install that I get the error "app not installed". I have checked the box to allow from 3rd party, but it still doesn't install....

Under Settings -> Apps -> Google Play Services, you have to tap "Disable" and let your phone roll back to the Version 5+ of Google Play Services. After the version is rolled back, then you can install Version 7.8.95.

UPDATE: If a Google app (like Gmail) has trouble syncing after you roll back to 7.8.95, close it and go to its settings and clear its cache.

 

[HowieWrites]

So does anybody know where, how we can send this bug notice about the latest Google Play Services app on the Hydro VIBE? How do we file bug reports to them? I'll do it, or somebody else here feel free to take this information I've documented and do so.

 

[Joshawa675]

I've actually been speaking to Google's highest tier of support and they're working with me now. Here's what has been transpiring, they actually just contacted me this morning.

" Hello Josh,

Thanks for getting in touch with Google. My name is Elsie and I'm an Advanced Hardware Support Technician. I will be assisting you further from here on out.

After reviewing your case, it appears you are having issues with Google Play Services not working properly on your device. Is this correct?

In order to better assist you, I will need the following information:

1. When did the issue first start?
2. Do you know what update caused the issue?
3. If so can you please provide the update version info?
4. Could you please send some screenshots of the issue?
5. What is the Make and Model of the device?
6. Has the device ever been rooted?
7. If so, was root removed?
8. What other troubleshooting has been attempted prior or after contacting us?

If you have any other questions or concerns, please feel free to reach out to me directly. I look forward to hearing back from you soon.

Thanks,

Elsie
The Google Support Team"

To which I responded:
"Hello Elise,

Thank you for your reply.

The issue first started September 11th, and it was the update to Google Play Services. That update broke nearly every Google app on my phone. It was Update 8.1.14 and The September 14th Update 8.1.15 also do not work with My device and quite a few other people's devices. I have no screenshots of the issue, however I shall describe it as best I can. When I open GApps like Drive, Gmail, Youtube, Play Music, Play Games, Android Pay, the App shows the new Google loading screen, and then crashes. When I click report it says Google Play Services has crashed and then there's nothing I can do. It is the Kyocera Hydro Vibe C6725. The device has not been rooted, and prior troubleshooting steps are uninstalling google play services updates and reinstalling them, factory data reset, network reset, I've uninstalled updates to each google app and reinstalled them, all to no avail.

The current temporary solution we have is running Google Play Services 7.8.99 (2134222-034) in order to get some of our GApps function back, however I still am unable to use a few GApps, an important one being Android pay (it requires updated Google Play services and that breaks all the other apps again).

Thank you,
Joshawa Stell
"

 

[Lynda Cintron]

The application that didn't work on my Kyocera I took out the updates and turned off auto-update they are working again without the updates but I can't contact Google play help or troubleshooting it's not my phone it's the latest version of this that has caused the problem because before it updated it was fine

 

[Joshawa675]

I know, that's why I contacted Google. See above. Hopefully they'll do something relatively soon.

 

[HowieWrites]

"The current temporary solution we have is running Google Play Services 7.8.99 (2134222-034) in order to get some of our GApps function back, however I still am unable to use a few GApps, an important one being Android pay (it requires updated Google Play services and that breaks all the other apps again)."

As I documented above, you want 7.8.95. All versions from 7.8.99 and onward have issues with the Hydro Vibe.

No version of Android Pay works with the Hydro Vibe right now. And if you are using Google Now Launcher, the notification cards feature no longer works under 7.8.95.

Google has released four versions of Google Play Services since 7.8.95, yet they all will cause many of the Google apps to crash. So either another version of Google Play Services needs to be released, or Google will have to update all the apps that crash under 8.1.15 (which include Drive, Gmail, Hangouts, and Android Pay).

UPDATE: More thoughts, suggestions -- Drive doesn't work under 8.1.15, but I know Docs and Sheets do. So that's a workaround, if one would rather not have to reinstall 7.8.95 after restarting the phone. As for Gmail, I'm not sure, but maybe someone could test to see if Inbox works, which could be used in the interim (or maybe one will come to like it as a replacement).

Hangouts is the most problematic one to work around, in terms of finding a substitute.

The current version of Android Pay doesn't work on the Hydro Vibe, regardless of which version of Google Play Services is installed, up to and including 8.1.15. One will have to install the last known working version of Google Wallet (which I listed above), and set the Google Play store to not automatically update installed apps.

 

[earthenhawk]

Yeah, I was afflicted too. Rolling back everything to factory defaults mostly works, but I'm not happy with that. They updated Google Play Services to introduce the Google Pay feature, which managed to kill the entire Google ecosystem of apps on one of the moderately-few devices that actually possess an NFC chip that could have adopted their Google Pay app. Nicely done. Well, I wouldn't call myself an android developer, but I am a little handy with some of the embedded software dev tools. I hooked up the Android Studio to my Kyocera Hydro, with the Google Play Services 8.1.15 latest update, and launched the Google Drive app, and watched the log window. Most of the Google apps seem to crash nicely with the Unfortunately <app> has stopped popup window, but the Google Drive app just crashed dead with no popup. Here's what I saw. If anyone from Google is monitoring this forum, maybe this will help? (How do you submit bug reports to the Google Play Services dev team?) :

09-18 10:45:50.891 1048-1436/? I/ActivityManager﹕ Start proc com.google.android.apps.docs for activity com.google.android.apps.docs/.app.ErrorNotificationActivity: pid=27753 uid=10021 gids={50021, 1028, 3003, 1015}
09-18 10:45:50.921 1346-1359/? I/com.skyfire.browser.toolbar.ProcessObserverService﹕ On foreground activity changed : 27753,10021,true
09-18 10:45:50.921 1346-1359/? I/com.skyfire.browser.toolbar.ProcessObserverService﹕ On importance changed 27753,10021,100
09-18 10:45:51.041 27753-27753/? I/dalvikvm﹕ Could not find method android.app.Activity.finishAfterTransition, referenced from method android.support.v4.app.FragmentActivity.onBackPressed
09-18 10:45:51.041 27753-27753/? W/dalvikvm﹕ VFY: unable to resolve virtual method 2002: Landroid/app/Activity;.finishAfterTransition ()V
09-18 10:45:51.041 27753-27753/? D/dalvikvm﹕ VFY: replacing opcode 0x6e at 0x0016
09-18 10:45:51.121 27753-27753/? I/dalvikvm﹕ Could not find method android.content.pm.PackageManager.getPackageInstaller, referenced from method flb.a
09-18 10:45:51.121 27753-27753/? W/dalvikvm﹕ VFY: unable to resolve virtual method 2543: Landroid/content/pm/PackageManager;.getPackageInstaller ()Landroid/content/pm/PackageInstaller;
09-18 10:45:51.121 27753-27753/? D/dalvikvm﹕ VFY: replacing opcode 0x6e at 0x000f
09-18 10:45:51.121 27753-27753/? I/GAv4﹕ Google Analytics 7.8.84 is starting up. To enable debug logging on a device run:
adb shell setprop log.tag.GAv4 DEBUG
adb logcat -s GAv4
09-18 10:45:51.131 27753-27753/? W/GAv4﹕ AnalyticsReceiver is not registered or is disabled. Register the receiver for reliable dispatching on non-Google Play devices. See http://goo.gl/8Rd3yj for instructions.
09-18 10:45:51.161 27753-27753/? W/GAv4﹕ CampaignTrackingReceiver is not registered, not exported or is disabled. Installation campaign tracking is not possible. See http://goo.gl/8Rd3yj for instructions.
09-18 10:45:51.161 27753-27779/? W/GAv4﹕ AnalyticsService not registered in the app manifest. Hits might not be delivered reliably. See http://goo.gl/8Rd3yj for instructions.
09-18 10:45:51.181 27753-27753/? W/AnalyticsTrackerProxyImpl﹕ Analytics setup for ID UA-21125203-2, app name Drive, version 2.3.283.31.33
09-18 10:45:51.271 27753-27753/? I/dalvikvm﹕ Could not find method android.provider.DocumentsContract.getTreeDocumentId, referenced from method oe.run
09-18 10:45:51.271 27753-27753/? W/dalvikvm﹕ VFY: unable to resolve static method 3581: Landroid/provider/DocumentsContract;.getTreeDocumentId (Landroid/net/UriLjava/lang/String;
09-18 10:45:51.271 27753-27753/? D/dalvikvm﹕ VFY: replacing opcode 0x71 at 0x014e
09-18 10:45:51.291 27753-27753/? I/dalvikvm﹕ Could not find method android.view.Window.setStatusBarColor, referenced from method elk.b
09-18 10:45:51.291 27753-27753/? W/dalvikvm﹕ VFY: unable to resolve virtual method 6952: Landroid/view/Window;.setStatusBarColor (I)V
09-18 10:45:51.291 27753-27753/? D/dalvikvm﹕ VFY: replacing opcode 0x6e at 0x0014
09-18 10:45:51.291 27753-27753/? I/dalvikvm﹕ Could not find method android.view.Window.getStatusBarColor, referenced from method elk.f
09-18 10:45:51.291 27753-27753/? W/dalvikvm﹕ VFY: unable to resolve virtual method 6941: Landroid/view/Window;.getStatusBarColor ()I
09-18 10:45:51.291 27753-27753/? D/dalvikvm﹕ VFY: replacing opcode 0x6e at 0x0011
09-18 10:45:51.321 27753-27787/? D/dalvikvm﹕ DexOpt: couldn't find static field Landroid/os/Build;.SUPPORTED_ABIS
09-18 10:45:51.321 27753-27787/? W/dalvikvm﹕ VFY: unable to resolve static field 141 (SUPPORTED_ABIS) in Landroid/os/Build;
09-18 10:45:51.321 27753-27787/? D/dalvikvm﹕ VFY: replacing opcode 0x62 at 0x000a
09-18 10:45:51.321 27753-27787/? D/dalvikvm﹕ DexOpt: couldn't find field Landroid/content/pm/ApplicationInfo;.splitSourceDirs
09-18 10:45:51.321 27753-27787/? W/dalvikvm﹕ VFY: unable to resolve instance field 53
09-18 10:45:51.321 27753-27787/? D/dalvikvm﹕ VFY: replacing opcode 0x54 at 0x005f
09-18 10:45:51.321 27753-27787/? D/dalvikvm﹕ DexOpt: couldn't find static field Landroid/os/Build;.SUPPORTED_ABIS
09-18 10:45:51.321 27753-27787/? W/dalvikvm﹕ VFY: unable to resolve static field 141 (SUPPORTED_ABIS) in Landroid/os/Build;
09-18 10:45:51.321 27753-27787/? D/dalvikvm﹕ VFY: replacing opcode 0x62 at 0x0047
09-18 10:45:51.321 27753-27787/? D/dalvikvm﹕ DexOpt: couldn't find field Landroid/content/pm/ApplicationInfo;.splitSourceDirs
09-18 10:45:51.321 27753-27787/? I/dalvikvm﹕ DexOpt: unable to optimize instance field ref 0x0035 at 0x63 in Lcom/google/android/gms/common/util/ay;.b
09-18 10:45:51.321 27753-27787/? D/dalvikvm﹕ Trying to load lib /data/app-lib/com.google.android.gms-2/libgmscore.so 0x41d6d910
09-18 10:45:51.331 27753-27787/? D/dalvikvm﹕ Added shared lib /data/app-lib/com.google.android.gms-2/libgmscore.so 0x41d6d910
09-18 10:45:51.331 27753-27787/? D/dalvikvm﹕ No JNI_OnLoad found in /data/app-lib/com.google.android.gms-2/libgmscore.so 0x41d6d910, skipping init
09-18 10:45:51.331 27753-27787/? D/dalvikvm﹕ Trying to load lib /data/app-lib/com.google.android.gms-2/libconscrypt_gmscore_jni.so 0x41d6d910
09-18 10:45:51.331 27753-27787/? D/dalvikvm﹕ Added shared lib /data/app-lib/com.google.android.gms-2/libconscrypt_gmscore_jni.so 0x41d6d910
09-18 10:45:51.331 27753-27787/? V/JNIHelp﹕ Registering com/google/android/gms/org/conscrypt/NativeCrypto's 240 native methods...
09-18 10:45:51.351 27753-27753/? E/ErrorNotificationActivity﹕ Google Drive has stopped unexpectedly. Please provide additional details to help us diagnose the issue.
09-18 10:45:51.421 27753-27787/? D/dalvikvm﹕ Trying to load lib /data/app-lib/com.google.android.gms-2/libgmscore.so 0x41d6d910
09-18 10:45:51.421 27753-27787/? D/dalvikvm﹕ Shared lib '/data/app-lib/com.google.android.gms-2/libgmscore.so' already loaded in same CL 0x41d6d910
09-18 10:45:51.421 27753-27787/? D/dalvikvm﹕ Trying to load lib /data/app-lib/com.google.android.gms-2/libconscrypt_gmscore_jni.so 0x41d6d910
09-18 10:45:51.421 27753-27787/? D/dalvikvm﹕ Shared lib '/data/app-lib/com.google.android.gms-2/libconscrypt_gmscore_jni.so' already loaded in same CL 0x41d6d910
09-18 10:45:51.521 27753-27787/? I/ProviderInstaller﹕ Installed default security provider GmsCore_OpenSSL
09-18 10:45:51.621 27753-27753/? I/Adreno-EGL﹕ <qeglDrvAPI_eglInitialize:410>: EGL 1.4 QUALCOMM build: LNXBUILD_Nondeterministic_AU+PATCH[ES]_msm8226_LNX.LA.3.5.1_RB1_CL3304448_release_ENGG (CL3304448)
OpenGL ES Shader Compiler Version: E031.24.00.14
Build Date: 04/21/14 Mon
Local Branch:
Remote Branch: quic/LNX.LA.3.5.1_RB1.1
Local Patches: a27ebf3082ec33cb1a482d04eecdc413bab8c375 Merge "Merge 86ebf3109226685a03c5fa4dcc28577bfa197568 on remote branch"
7420b63106a370e529e482fdd573206fe0ea20fc Merge 86ebf3109226685a03c5fa4dcc28577bfa197568 on remote branch
09-18 10:45:51.661 27753-27753/? E/HAL﹕ load: module=/system/lib/hw/gralloc.msm8226.so
dlopen failed: could not load library "libmm-abl.so" needed by "gralloc.msm8226.so"; caused by could not load library "libdiag.so" needed by "libmm-abl.so"; caused by could not load library "libpredtm.so" needed by "libdiag.so"; caused by library "libpredtm.so" not found
09-18 10:45:51.661 27753-27753/? W/Adreno-EGLSUB﹕ <CreateWindowSurface:1107>: hw_get_module failed
09-18 10:45:51.661 27753-27753/? D/AndroidRuntime﹕ Shutting down VM
09-18 10:45:51.661 27753-27753/? W/dalvikvm﹕ threadid=1: thread exiting with uncaught exception (group=0x417a1d58)
09-18 10:45:56.671 27753-27779/? E/GAv4﹕ Successfully bound to service but never got onServiceConnected callback
09-18 10:45:56.741 27753-27753/? E/CAKEMIX_CRASHED﹕ java.lang.RuntimeException: createWindowSurface failed EGL_SUCCESS
at android.view.HardwareRenderer$GlRenderer.createSurface(HardwareRenderer.java:1349)
at android.view.HardwareRenderer$GlRenderer.createEglSurface(HardwareRenderer.java:1241)
at android.view.HardwareRenderer$GlRenderer.initialize(HardwareRenderer.java:1058)
at android.view.ViewRootImpl.performTraversals(ViewRootImpl.java:1550)
at android.view.ViewRootImpl.doTraversal(ViewRootImpl.java:1000)
at android.view.ViewRootImpl$TraversalRunnable.run(ViewRootImpl.java:5670)
at android.view.Choreographer$CallbackRecord.run(Choreographer.java:761)
at android.view.Choreographer.doCallbacks(Choreographer.java:574)
at android.view.Choreographer.doFrame(Choreographer.java:544)
at android.view.Choreographer$FrameDisplayEventReceiver.run(Choreographer.java:747)
at android.os.Handler.handleCallback(Handler.java:733)
at android.os.Handler.dispatchMessage(Handler.java:95)
at android.os.Looper.loop(Looper.java:136)
at android.app.ActivityThread.main(ActivityThread.java:5057)
at java.lang.reflect.Method.invokeNative(Native Method)
at java.lang.reflect.Method.invoke(Method.java:515)
at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:786)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:602)
at dalvik.system.NativeStart.main(Native Method)
09-18 10:45:56.751 27753-27753/? I/Process﹕ Sending signal. PID: 27753 SIG: 9
09-18 10:45:56.801 1048-1409/? I/ActivityManager﹕ Process com.google.android.apps.docs (pid 27753) has died.
09-18 10:45:56.811 1346-1356/? I/com.skyfire.browser.toolbar.ProcessObserverService﹕ On process died 27753,10021

 

[Joshawa675]

I've forwarded the logs to the Hardware/Software support at google now (it appears that this support is our best hope at the moment. Also, I haven't experienced issues with 7.8.99

 

[racingjayson]

100% correct. I have looked all over the internet for answers and it seems that the issue targets the Kyocera Hydro Vibe and Icon

I too have the Virgin Mobile provider but some have had issues from the sprint provider as well.

I have cleared cache, rebooted device, and even factory reset the device but I still get crashes on most of the Google apps (Gmail, Hangouts, YouTube, Google Play Music, Drive).

 

[earthenhawk]

Anybody else with this issue, in case you are reading along and haven't figured this one out yet... uninstalling updates to most of the google apps helps get you sort-of back up and running, in a jaded, disgruntled, sort of way. But the least intuitive thing I found that needed fixing was if you were using hangouts to receive your SMS texts, you can't undo that on your phone because the setting for that was inside the (updated) hangouts app, which you now cant launch. So, you have to login on a full browser (pc, mac, etc) on the desktop web interface at voice.google.com, and change the settings from within there to have your texts routed back to your original phone Messages/Google Voice apps. You might want to forward your google voice phone and voicemails while you are in there, if you like, too. I am still holding onto some faith they will get this working again, but it does make a good argument for mixing a little apple, microsoft, and amazon into your google experience.

 

[Joshawa675]

Hopefully Google's HArdware/Software support can help us get through this