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Support Help with Internet access please

Discussion in 'Android Devices' started by Blaze user, Nov 18, 2012.

  1. Blaze user

    Blaze user Lurker
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    Hi, I've recently moved from pay as u go to a monthly package which includes Internet access. I can can get my Huawei U8510 to connect to the Internet via my home wifi but cannot seem to get connected when out & about. I've searched the forum for answers & tried ticking various options on the phone but to no avail. Any bright spark out there that can tell me where I'm going wrong?
    Any help would be appreciated. Thanks.
     

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  2. hopedpocketts

    hopedpocketts Well-Known Member
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    Do you have the 3g symbol, if no

    go to menu-system settings-wireless and networks-

    look for mobile network, DATA or MOBILE DATA. make sure it is enabled. has a checkbox. if nothing PM me and we can further diagnose the problem.
     
  3. nu2andy

    nu2andy Android Enthusiast
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    Hi Blaze user, from the FAQ User Manual:

    2.4 How do I enable and disable data service?
    To start or stop data service, touch > Settings > Wireless & networks > Mobile networks > Data enabled.

    2.5.1 Connect to the Internet using a Wi-Fi router.
    1. Touch > Settings > Wireless & networks > Tethering & portable hotspot >
    Portable Wi-Fi hotspot.

    2. To set Wi-Fi network SSID and password, touch > Settings > Wireless &
    networks > Tethering & portable hotspot > Portable Wi-Fi hotspot > Portable
    Wi-Fi hotspot settings > Configure Wi-Fi hotspot.

    2.5.2 How come I cannot properly use the Internet after I am
    connected to the hotspot?
    1. The network SSID and password have changed.
    2. Your SIM or USIM card's balance is low.
    3. You are out of the Wi-Fi hotspot signal coverage.
    4. The connection limit of the Wi-Fi hotspot has already reached.

    2.5.3 Why am I failed to connect to Wi-Fi?
    1. You are out of the Wi-Fi hotspot signal coverage.
    2. The connection limit of the Wi-Fi hotspot has already reached.
    3. You have entered the wrong password.

    I would assume you have set up a Google account? Neil.
     
  4. my80chevette

    my80chevette Lurker
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    You may just need to adjust your APN settings so that you can receive data on your device. I have done this with several phones but you may have to get the settings from your service provider.
     
  5. nu2andy

    nu2andy Android Enthusiast
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    Hi my80chevette, isn't the APN determined by the SIM card? Neil.
     
  6. nu2andy

    nu2andy Android Enthusiast
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    Hi Blaze user, Have a look at this link:
    How To Configure APN Settings (for Android)

    The Author shows A T&T & T Mobile APN's. As previously advised, contact your Telco and get the APN info from them first. I thought if you had a look at the link you would be able to see what info you need from your Telco and the order you need to install. Neil.
     

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