Here is what a Sprint rep just told me

[zcarman]

Again, the rep I spoke with said they "DO NOT" have a date for the Moment update yet, but plans were in the works for the Hero update - the internal communications they had received said that they should have their 'launch package' in time for the April 9th distribution. That doesn't mean that it's a published date, or that if you have a Hero you can update on the 9th, it just means that they are getting ready for a potential launch on that date.

As far as waiting 2 weeks, HTC has ALWAYS been more open and speedier about getting updates to market than Samsung, so that doesn't surprise me at all. As far as Sprint goes, on the WinMo side of things, Sprint's Touch Pro 2 took longer to launch than Verizon and T-Mobile because they trumped them all with Sense 2.5 instead of the modified 2.1 that everyone else was using.

Sprint hasn't published a sales figure on either phone, but given the fact that the Hero was a victim of stock shortages (I think the Pre was the only other phone that has had this issue on Sprint recently) I can see why they'd want to roll out the Hero first. I wouldn't want to confuse the techs (we know how smart they is!) with 2 different updates where if they click the wrong button we end up with a Samsung Hero...

I guess the two week window sounds more than fine to me, as long as they give us an official launch date soon - I don't know that 2.1 is something I need, but I sure want to play with some of the new apps!

 

[heathershipp]

04/02/2010 11:32:52AMAgent (Tom C): "I am happy to assist you."
04/02/2010 11:33:28AMheather shipp: "I would like to know if you can tell me when the next software update will be available?"
04/02/2010 11:33:53AMAgent (Tom C): "Let me check for you."
04/02/2010 11:34:00AMheather shipp: "Ok."
04/02/2010 11:37:17AMAgent (Tom C): "M**********.CL********** is the current software version for your device."04/02/2010 11:38:14AMheather shipp: "I know, that's what I have right now. But isn't there supposed to be anothe update coming soon? Such as **********.********** for droid?"04/02/2010 11:39:55AMAgent (Tom C): "Rest whenever the new version is available you will be automatically informed via a pop-up notification on your device."
04/02/2010 11:40:07AMAgent (Tom C): "Please let me know if this answers your question."
04/02/2010 11:40:20AMheather shipp: "Will it be available soon?"
04/02/2010 11:41:22AMAgent (Tom C): "The exact launch date of the software update is not available hence however the auto notification on your device will inform about the same."
04/02/2010 11:42:03AMheather shipp: "I heard that the Hero is receiving the update on the **********th of April. Wouldn't the Moment get it the same day as the Hero would since they are both droid phones?"
04/02/2010 11:43:27AMAgent (Tom C): "Yes, you are correct."
04/02/2010 11:44:02AMAgent (Tom C): "The updates for Samsung Moment will be available shortly while the specific date is not available."04/02/2010 11:47:40AMAgent (Tom C): ". Power-cycle your phone by turning your phone off (press and hold the power button)
**********. Leave your phone off for a minimum of two minutes
**********. Turn your phone back on"
04/02/2010 11:48:08AMAgent (Tom C): "You can try checking the above steps if your device automatically updates the software."
04/02/2010 11:48:29AMAgent (Tom C): "These steps can be followed upon receipt of notification of new software update."
04/02/2010 11:48:36AMAgent (Tom C): "Or you can attempt them even now."
04/02/2010 11:49:04AMAgent (Tom C): "Rest be assured an automatic notification will be sent on your device about the software update."
04/02/2010 11:49:24AMheather shipp: "And I should expect this within the next week or so?"
04/02/2010 11:49:52AMAgent (Tom C): "The date is not known to us as yet, however it will happen shortly after the Hero."04/02/2010 11:50:19AMheather shipp: "Within a week after the Hero? A few days?"
04/02/2010 11:50:39AMheather shipp: "Few hours..."
04/02/2010 11:50:49AMAgent (Tom C): "Hopefully not be more than a few days."
04/02/2010 11:51:07AMAgent (Tom C): "My goal is to ensure the issues that prompted you to chat are fully resolved. Have I resolved all of your issues today?"
04/02/2010 11:51:24AMheather shipp: "Yep. I will be back if I have anymore."



Sorry it's a bit long...