Been awhile since I posted. Anyways I bought my Eris in March replacing an ENV Touch which I sold to a friend. I have had 3 Eris with the trackball problem. Each time I go to the Verizon store they swap it out for a refurb, which works for a couple months before it develops the issue. Last week the replacement phone they gave me has a distorted earpiece. Im so done with this phone, I wish Id ponied up for the Droid last year/ waited for the Incredible. not only is the eris slow, but it is defective in that the trackball is a Ticking time bomb. I know other's have gotten verizon to give them different phones. How many p.o.s. eris did you go through before they did that. My warranty is up soon, so I want to have this resolved because i can't upgrade til summer. I use my trackball a lot, especially in the winter (I use it to dial numbers with gloves on)