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How to release ownership of a phone for return?

Discussion in 'Android Help' started by Odd Rain, Jan 8, 2017.

  1. Odd Rain

    Odd Rain Newbie
    Thread Starter

    I bought a phone that I cannot use, because the product description omits a limitation that affects me.

    I want to return it. The merchant (B&H) says the phone has to be in new condition.

    I can wipe the phone, but google phone setup procedure will ask the new owner "this device has been reset...." and ask for MY email account and password. This, apparently, is an anti-theft measure by google.

    Is there a way for me to tell google I release ownership of the phone?
     



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  2. lunatic59

    lunatic59 Moderati ergo sum
    Moderator

    Yes, but you'll have to log into the phone again.

    Before you factory reset you first must remove any screen locks and then remove all google accounts from the device. Then when you factory reset, there won't be a "Last associated account" and it will proceed normally.

    http://www.androidcentral.com/factory-reset-protection-what-you-need-know
     
    svim and Odd Rain like this.
  3. AZgl1500

    AZgl1500 Extreme Android User

    uh, I do believe all you need do is to log into your Google account on the web with a PC.
    Go to Devices and there, DeRegister the phone you are getting rid of.

    Once that has been done, the phone will now prompt you for a "new account" or to "login into" your account which the new owner can do for themselves.
     
    Odd Rain likes this.
  4. Odd Rain

    Odd Rain Newbie
    Thread Starter

    I tried lunatic59's method and it worked. I just logged into a google account and looks like Azgl1500's method would work too. Thanks all.
     
    lunatic59 likes this.
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