I am sure this is not a new question. I did do a search for backing up my phone, but I did not find anything that made me totally comfortable. This is actually my girlfriend's phone, so if anything goes wrong I will be in big trouble. She has an HTC Hero and it has been running very slow. I mean VERY slow. She will hit the "phone" button to make a call and 5 minutes later (no exaggeration) the phone screen will come up. Trying to text is an all night event. It has become ridiculous, so I figured I would just reset the phone and start over. Before I do though I need to back up her contacts, SMS (handscent), and pictures. What is the best way to do this? I think I got everything to transfer to her SD card, but is there an app or something that I can use as well to be super sure I get everything?