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Support locked out of my orange san francisco

Discussion in 'Android Devices' started by mushymushy, Jul 23, 2011.

  1. mushymushy

    mushymushy Member
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    Jul 23, 2011
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    I have entered the pattern on my orange san francisco wrong too many times and try to get into it by putting in my google email and password but it isnt working help please. I have been to orange and they say to contact google but is there another way to do it as google arent gonna help
     

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  2. lunatic59

    lunatic59 Moderati ergo sum
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    if you log onto the gmail account that the phone is registered to, you can change the password there. Then reboot your phone and try to log in using the new password.

    One note, sometimes the Password Box on Android wants to auto capitalize the password and if your password uses a lowercase initial letter, make sure you are entering it as a lowercase letter. Passwords are case sensitive.
     
  3. mushymushy

    mushymushy Member
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    Jul 23, 2011
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    we've tired changing the password and entering all the null ect but its not working its my gf phone so need to sort it!! hep :(
     
  4. lunatic59

    lunatic59 Moderati ergo sum
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    Are you sure you have 3G and/or Wifi enabled? without a data connection I don't think the phone can authenticate the password.

    The only thing that will get the phone back is a hard reset.
     
  5. mushymushy

    mushymushy Member
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    Jul 23, 2011
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    its got 3g on and doesnt work how can i do a hard reset if i cant get into menu options
     
  6. lunatic59

    lunatic59 Moderati ergo sum
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    There is little information about key combinations, but from what I've found if you hold the vol. down key with the phone off and then press the power key, it should boot into recovery.

    You should see something like this:

    [​IMG]

    At which point you want to select wipe. I don't know exactly how it's done on the orange, but other phones scroll through the menus by using the vol. up/dn keys and selection is done with the power key (or in the case of my Nexus One, the trackball).

    Be advised that this will completely reset the phone back to factory specifications and wipe all data. You will have to reconfigure everything and any messages and mail will be lost.
     
  7. mushymushy

    mushymushy Member
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    Jul 23, 2011
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    when i do that all that comes up is a white rectangle with ftm in the middle
     
  8. lunatic59

    lunatic59 Moderati ergo sum
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    Like I said, there was very little information about it. Vol. up + power is supposed to be fastboot mode, you might try that or try both vol. up and vol. down pressed at the same time + the power button.

    You may need to take it back to the store and have them reset it for you.
     
  9. mushymushy

    mushymushy Member
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    Jul 23, 2011
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    the orange shop reckoned they couldnt do anything and told me to contact customer services who then told me to contact google so i dunno :/
     
  10. ElasticNinja

    ElasticNinja Well-Known Member
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  11. celdude

    celdude New Member
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    Aug 10, 2011
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    I used this website, and it worked, it was very simple; Free Instant Unlock Codes for Alcatel, Huawei Modems & ZTE Mobile Phones all you need to do is ... type in your IMEI number to *#06# ... then write that in the box that say IMEI, your IMEI number...then insert a NON orange SIM into the phone (whilst the phone is turned of)...on the website, then select order ....turn on the phone, and then enter the eight digit code via the website... or for watch ‪Unlock orange san francisco for free!‬‏ - YouTube
     
  12. celdude

    celdude New Member
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    Aug 10, 2011
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    *its also free and does not take long
     
  13. CourtzH20

    CourtzH20 New Member
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    Aug 25, 2011
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    that is the exact same as me, shop said they could do nothing and the FTM square appeared x
     
  14. dannymur

    dannymur Well-Known Member
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    Mar 22, 2011
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    Just for the Forum, see below re pattern locked Blade/OSF:

    It's from Stephen Harper, Modaco


    Hope this helps.......:D
     
  15. tiffaniecazz

    tiffaniecazz New Member
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    May 16, 2012
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    I just spoke to zte
    they said this:

    The only thing to do is a factory reset.

    take out your sim card.Put battery back in and power on

    press emergency call.

    type in *983*987# (don't leave any spaces)

    that brings up the "erase everything" screen

    press "erase everything" then wait

    Wait for the orange logo to disappear then your phone is as new again. Simple!

    You will lose everything on the phone, but at least you can use your phone again! :D

    And yes, it works.
     
  16. JamesG1888

    JamesG1888 Member
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    Jan 1, 2011
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    I tried doing that with my san francisco and it didnt work ^
     
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