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Support Marshmallow Update Problems

Discussion in 'Android Help' started by MysteryKAB, Apr 24, 2016.

  1. MysteryKAB

    MysteryKAB Lurker
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    I updated my software on Friday night. Since then, I cannot answer calls. The red and green buttons for answering/rejecting calls appear, but pressing them doesn't do anything. I have to let the call go to voicemail and then call them back (can make outgoing calls). I've researched this issue and can't find a solution. Can anyone help?
     

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  2. Jfalls63

    Jfalls63 Android Expert
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    It's usually good practice to preform a factory reset after a large update to clear out anything left behind from previous OS. Some people prefer to just clear cache in recovery.
     
  3. The_Chief

    The_Chief Accept no imitations!
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    Are you pressing or swiping? On my phone it takes a swipe of the icon to accept or reject a call.
     
  4. MysteryKAB

    MysteryKAB Lurker
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    I actually had to do a factory reset after updating because my "Settings" and "Google Play" disappeared. I just tested and swiped - that was the problem! Thank you! (Feeling stupid)
     
    Jfalls63 likes this.

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