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Your session ID is 9157423.
Time (Eastern) Details 04/09/2010 09:04:23AM
System: "Please wait and the next available specialist will be with you shortly."04/09/2010 09:04:28AM
System: "If you are chatting today for Technical Support, please call (;888) 211-4727."04/09/2010 09:04:34AM
System: "."04/09/2010 09:04:35AM
Session Started with Agent (Eugenie)04/09/2010 09:04:35AM
System: "Thank you for contacting Sprint. My name is Eugenie. In order to better assist you, may I please have your first and last name?" 04/09/2010 09:04:35AM
Austin: "When is Android 2.1 going to be released for the Samsung Moment HTC Hero?" 04/09/2010 09:05:02AM
Austin: " ****** ******** "04/09/2010 09:05:15AM
Agent (Eugenie): "Thank you." 04/09/2010 09:05:29AM
Austin: "Your welcome"04/09/2010 09:05:51AM
Agent (Eugenie): "I do apologize for any inconvenience this has caused. We do not have a release date for the software updates for the devices at this time."04/09/2010 09:07:29AM
Austin: "ok well do you know if it will be released soon"04/09/2010 09:08:56AM
Agent (Eugenie): "The only information that we received is that we will be releasing it in the Spring. You can check online the software downloads and once it is available it will be online at that time."04/09/2010 09:10:10AM
Austin: "Once you recive the updates will they be avaliable over the air?"04/09/2010 09:10:43AM
Agent (Eugenie): "Yes, they will."04/09/2010 09:11:16AM
Austin: "ok well thank you for the information."04/09/2010 09:11:44AM
Agent (Eugenie): "Have I answered all of your questions?"04/09/2010 09:13:57AM
Austin: "Yes , i just got an email from my friend tony with the hero he said that someone from sprint said the **********.********** upadts will be realesed in stages starting today for the hero and the moment"04/09/2010 09:14:36AM
Agent (Eugenie): "I do apologize for any inconvenience this may cause. I haven't received any information stating this is to be released today."04/09/2010 09:15:19AM
Austin: "well mabye its because hes in florda i dont know."04/09/2010 09:17:05AM
Agent (Eugenie): "You can check online at
sprint.com it will be updated online when it is available."04/09/2010 09:17:41AM
Austin: "Okay well thats it thank you" 04/09/2010 09:17:51AM
Agent (Eugenie): "Thank You for choosing Sprint as your wireless provider. We appreciate your business. Have a great day."04/09/2010 09:18:27AM
You too 04/09/2010 09:18:34AM
Session Ended well i was really looking forward to the fuc*ing updates