1. Download our Official Android App: Forums for Android!

Support Moto G will not turn on.

Discussion in 'Android Devices' started by mattsd, Dec 22, 2013.

  1. mattsd

    mattsd Member
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    62
    Joined:
    Mar 18, 2013

    Mar 18, 2013
    62
    8
    16
    Male
    Photographer
    Hi all. So my girlfriend's Moto G that was working yesterday is not working today. She was out of town, I put the sim card in and charged it up then put it back in the box yesterday. She came home today and we're trying to turn it on and it won't show any signs of life. I thought that maybe the battery had run itself totally down so now it's plugged in but it won't turn on and there's no light etc. A few minutes ago for a bout 20 seconds the notification light came on and stayed on then nothing.. Any ideas?

    I've tried to hard reset the phone by holding the volume down for 3 seconds then pressing power and letting go but still no response... This is very frustrating. :mad:
     

    Advertisement

  2. saptech

    saptech Android Expert
    Rank:
    None
    Points:
    343
    Posts:
    3,761
    Joined:
    Dec 9, 2011

    Sorry to hear it. I guess you have taken the Sim card out and tried turning it on? I have read that some people get bad Sim cards.

    If not, you will have to exchange it!
     
  3. Nicole S

    Nicole S Newbie
    Rank:
    None
    Points:
    16
    Posts:
    10
    Joined:
    Nov 20, 2013

    Nov 20, 2013
    10
    3
    16
    Hey mattsd,

    Maybe the phone is deeply discharged?

    Leave it to charge for 2-4 hours to see if that helps. Or maybe the charger is a bit wonky? Try another one to see if that helps.

    If all fails I'd say call the Moto folks support hotline or give it back for an exchange.

    Hope that helps,
    Nicole
     
  4. Thom

    Thom  
    VIP Member
    Rank:
    None
    Points:
    1,618
    Posts:
    12,114
    Joined:
    Feb 16, 2011

    Feb 16, 2011
    12,114
    5,021
    1,618
    Male
    Software Developer
    Keene, NH USA
    Here's an off the wall idea ... based on what I saw on a different model recently ...

    Hold down the power button for about 30 seconds and release it.
    Hold down the power button and MAYBE it powers on after 10-15 seconds.

    ... Thom
     
  5. mattsd

    mattsd Member
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    62
    Joined:
    Mar 18, 2013

    Mar 18, 2013
    62
    8
    16
    Male
    Photographer
    Hi guys, yes I've tried just about everything I can think of and find online including hard reset. I think maybe it's just borked. Really annoying. I guess it's a chance to see how Motorola deal with customer support. Hopefully they'll expedite the process. It's not cool to be without a phone..
     
  6. trkota

    trkota Lurker
    Rank:
    None
    Points:
    5
    Posts:
    1
    Joined:
    Dec 23, 2013

    Dec 23, 2013
    1
    0
    5
    Hey guys,
    I have the exactly same problem... I just put it on the charger and I'm waiting till morning. I hope it will work, because i ordered it from amazon.co.uk but I'm from Slovakia and the exchange would last long... Did anyone find out how to fix it?
     
  7. mattsd

    mattsd Member
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    62
    Joined:
    Mar 18, 2013

    Mar 18, 2013
    62
    8
    16
    Male
    Photographer
    I was on the phone with Motorola Support for a while. If hard resetting is not working for you and you're not getting any response on the charger it seems that the phone is dead. Call Motorola and see if they can offer you some expedited help. I asked, they basically told me to buy a new phone and that they'd credit this one back to me once they received it. They paid for shipping for the broken one but did nothing for me as far as getting me a new phone.

    I ordered from Amazon this time (on the 24th) and the phone showed up one day later. Very good service. If Motorola want you to deal with Amazon then that's probably a good thing as I think Amazon has an edge on speedy delivery and processing.

    Let us know what ends up happening.
     
  8. ksemeh

    ksemeh Lurker
    Rank:
    None
    Points:
    6
    Posts:
    2
    Joined:
    Sep 13, 2010

    Sep 13, 2010
    2
    1
    6
    I had the same problem. I bought two Moto g from moto website. After receving, I cheked they were working before wrapping up for Christmas gifts for my son and daughter. My daughter unit wouldn't power up even trying all day on Chrismas, and talking to their tech support on holiday. They finally told me to order another one overnight shipping.

    No sale person picked up the line until today, and I spent closer to 2 hours going through 5 people to get my phone order to be shipped overnight. They claimed it is not guarnteed to arrive tomorrow. So far, I haven't received the shipping info yet.

    I should have bought it at Amazon and paid $20 or so more for overnight shipping. I like the phone so I am giving it a second try, hoping it was just a bad unit that I got.
     
  9. DonaldGreig

    DonaldGreig Well-Known Member
    Rank:
    None
    Points:
    56
    Posts:
    154
    Joined:
    Apr 2, 2010

    Apr 2, 2010
    154
    8
    56
     

Motorola Moto G (1st Gen)

The first generation Moto G was the released in November of 2013. The phone was the first in Motorola's new mid-range line that targeted the sweet spot between specs and pricing. It originally built for emerging markets, but also saw success as a low-priced Android phone option in other parts of the world. The Moto G 1st Gen features Features 4.5-inch LCD display, Snapdragon 400 processor, 16GB storage, 1GB RAM. 5MP rear/1.3MP front facing cameras, and a removable 2,070 mAh battery.

Share This Page

Loading...