Just thought I would share my pre-order experience. I place my "pre-order" early Monday morning. I noticed that the shipping options were Free 2 day shipping and like $9 for overnight. I went with the 2 day and decided I would call them and explain that all their promos indicate a 4/29/10 ship date if ordered by 4/28/10. After 15mins on the phone getting to the right department they informed me that they could not change the pre-order and would have to cancel it. I was told that after 24hrs I go go back online and order it. Total call time day 1 48mins. Today (24hrs later) still cant order it. Called again 1st rep told me that they could not cancel pre-orders, but "somehow mine did." He transfered me to sales to place the order because it would no longer be available for online order for me. Called sales, "Sorry you must talk to customer service" talked to customer service, "Sorry you can only pre-order online" Arghhhhhh! Transfered back to online sales the next guy told me to wait 2 more days and I would be able to order it again. Total call time day 2 46min. So here I am going to wait a couple more days to order this phone, keep your fingers crossed that I can. BTW he did mention that some will be shipping early, by which the orders were received. So if this is the case I would be getting mine early but not now.